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Microsoft Dynamics Manager, Technical Transformation

Deloitte US · Atlanta, GA, United States · Austin, TX, United States · Baltimore, MD, United States · Boise, ID, United States · Boston, MA, United States · Charlotte, NC, United States · Chicago, IL, United States · Cincinnati, OH, United States · Cleveland, OH, United States · Columbus, OH, United States · Costa Mesa, CA, United States · Dallas, TX, United States · Denver, CO, United States · Des Moines, IA, United States · Detroit, MI, United States · Grand Rapids, MI, United States · Hartford, CT, United States · Houston, TX, United States · Indianapolis, IN, United States · Kansas City, MO, United States · Las Vegas, NV, United States · Los Angeles, CA, United States · Louisville, KY, United States · McLean, VA, United States · Memphis, TN, United States · Miami, FL, United States · Milwaukee, WI, United States · Minneapolis, MN, United States · Morristown, NJ, United States · Nashville, TN, United States · New Orleans, LA, United States · NY, United States · Philadelphia, PA, United States · Pittsburgh, PA, United States · Portland, OR, United States · Princeton, NJ, United States · Raleigh, NC, United States · Salt Lake City, UT, United States · San Diego, CA, United States · San Francisco, CA, United States · San Jose, CA, United States · Seattle, WA, United States · St. Louis, MO, United States · Stamford, CT, United States · Tampa, FL, United States

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Deloitte US

Microsoft Dynamics Manager, Technical Transformation

Atlanta, GA, United States
Austin, TX, United States
Baltimore, MD, United States
Boise, ID, United States
Boston, MA, United States
Charlotte, NC, United States
Chicago, IL, United States
Cincinnati, OH, United States
Cleveland, OH, United States
Columbus, OH, United States
Costa Mesa, CA, United States
Dallas, TX, United States
Denver, CO, United States
Des Moines, IA, United States
Detroit, MI, United States
Grand Rapids, MI, United States
Hartford, CT, United States
Houston, TX, United States
Indianapolis, IN, United States
Kansas City, MO, United States
Las Vegas, NV, United States
Los Angeles, CA, United States
Louisville, KY, United States
McLean, VA, United States
Memphis, TN, United States
Miami, FL, United States
Milwaukee, WI, United States
Minneapolis, MN, United States
Morristown, NJ, United States
Nashville, TN, United States
New Orleans, LA, United States
NY, United States
Philadelphia, PA, United States
Pittsburgh, PA, United States
Portland, OR, United States
Princeton, NJ, United States
Raleigh, NC, United States
Salt Lake City, UT, United States
San Diego, CA, United States
San Francisco, CA, United States
San Jose, CA, United States
Seattle, WA, United States
St. Louis, MO, United States
Stamford, CT, United States
Tampa, FL, United States

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Job details

Apply by: Jan 31, 2027
Posting language: English
Posted: May 26, 2026

Original job description

Microsoft Dynamics Manager, Technical Transformation Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce Recruiting for this role ends on January 31, 2027. Work you'll do

As a Dynamics 365 Technical Manager, you will:

Own technical delivery across Dynamics 365 Sales, Customer Service, Field Service, and Contact Center - including configuration, customization, and platform extensions.
Guide end-to-end solution implementation, including architecture, custom development, integrations, data migration, testing, deployment, and technical documentation. Promote secure, maintainable, and user-centered design.
Lead the design and delivery of AI-enabled solutions using Copilot Studio, custom copilot agents, and related Microsoft AI tools to address sales and service needs.
Drive alignment across teams and stakeholders, translating business requirements into technical solutions; communicate design choices, risks, and trade-offs to business and technology leaders.
Coordinate delivery across onshore and offshore teams, manage dependencies and delivery quality, and mentor junior team members.

A successful candidate would possess these skills:

Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationship
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to provide clear guidance to others

The team Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

8+ years of consulting or industry experience, including 4+ years delivering Microsoft Dynamics 365 and Power Platform solutions.
Hands-on experience with at least two Dynamics 365 modules, such as Sales, Customer Service, Field Service, or Contact Center.
Experience configuring contact center capabilities, including skills-based routing, chat, queue management, omnichannel workflows, and digital service channels.
4+ years designing enterprise solution architectures, including Dataverse security models, data migrations, integrations, and environment administration.
Proficiency with Power Platform and Dynamics 365 development tools, including C#, Dataverse Web API, plug-ins, JavaScript, Power Fx, PowerShell, Power Automate, Dataflows, and Azure integration services.
4+ years of experience with DevOps practices, including Git, repository management, and CI/CD pipelines.
Bachelor's degree or equivalent number of years of experience.
Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve.
Limited immigration sponsorship may be available.

Preferred

Experience deploying and maintaining the Power Platform Center of Excellence Starter Kit in production.
Experience with Copilot Studio, custom copilot agents, or related Microsoft AI tools.
Experience designing and implementing Contact Center as a Service capabilities including skills-based routing, intelligent case management, voice, chat, and digital services experiences.
Relevant Microsoft Dynamics 365, Power Platform, or Azure certifications.
Experience leading technical workstreams, mentoring team members, and coordinating distributed delivery teams.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $150,000 to $230,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. #Customer_US #SS_US

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Jobs in the United States

Maintenance Technician

CNC Mill Setup and Operator

CNC Mill Setup and Operator

Warehouse Specialist (35229)

Farm Hand - Crop Production

CNC Mill Setup and Operator

CNC Mill Setup and Operator

Climber/ Arborist

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Behavior Technician - Buffalo, NY

Truck Driver CDL A Home Weekends

Class A Home Weekends Flatbed Truck Driver

Paneled Nurse Practitioner

Referral Coordinator 1

Home Health Licensed Practical Nurse

Home Health Registered Nurse

Physician (MD/DO)

Home Health Occupational Therapist

Deputy Public Defender I/II/III/IV/V - Extra-Help Deputy Public Defender I/II/III/IV/V

Part-Time Assistant Manager - Level 2

Nurse Practitioner / Occupational Health / Sharp Chula Vista / Part Time 0.5 (20hrs/wk) / Days

Manager, Indirect Sales

Nurse Practitioner - EOHD - Sharp Tri-City - PT/0.5 - Days

Logistics Billing & Settlement Coordinator

Human Resources Manager

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