Jobs in the United States

25+ jobs

Added 2 mins ago
Quality Assurance-Multiple Locations
PPG
Pittsburgh, PA
…leadership role, you will be the driving force behind our Quality Management System (QMS). You will ensure that every process, product, and person reflects our unwavering commitment to…
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Quality Data and Formulation Specialist
Nestle
Batavia, OH
- $67,824 to $98,155 USD / year
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U.S. Bank
Fairborn, OH
- Working knowledge of employment practices including rewards and recognition, employee development, and change management
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(USA) Asset Protection Associate - All DC/FC
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Groveport, OH
- $22.95 to $26.45 USD / hour
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Manager, Learning Operations Managed Services

Deloitte US · Atlanta, GA, United States · Austin, TX, United States · Baltimore, MD, United States · Boston, MA, United States · Charlotte, NC, United States · Cincinnati, OH, United States · Cleveland, OH, United States · Columbus, OH, United States · Costa Mesa, CA, United States · Dallas, TX, United States · Denver, CO, United States · Detroit, MI, United States · Hartford, CT, United States · Houston, TX, United States · Indianapolis, IN, United States · Jacksonville, FL, United States · Kansas City, MO, United States · Las Vegas, NV, United States · Los Angeles, CA, United States · McLean, VA, United States · Miami, FL, United States · Minneapolis, MN, United States · Nashville, TN, United States · New Orleans, LA, United States · NY, United States · Philadelphia, PA, United States · Pittsburgh, PA, United States · Portland, OR, United States · Raleigh, NC, United States · Richmond, VA, United States · Sacramento, CA, United States · San Antonio, TX, United States · San Diego, CA, United States · San Francisco, CA, United States · San Jose, CA, United States · Seattle, WA, United States · St. Louis, MO, United States · Stamford, CT, United States · Tampa, FL, United States · Tempe, AZ, United States · Tulsa, OK, United States

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Deloitte US

Manager, Learning Operations Managed Services

Atlanta, GA, United States
Austin, TX, United States
Baltimore, MD, United States
Boston, MA, United States
Charlotte, NC, United States
Cincinnati, OH, United States
Cleveland, OH, United States
Columbus, OH, United States
Costa Mesa, CA, United States
Dallas, TX, United States
Denver, CO, United States
Detroit, MI, United States
Hartford, CT, United States
Houston, TX, United States
Indianapolis, IN, United States
Jacksonville, FL, United States
Kansas City, MO, United States
Las Vegas, NV, United States
Los Angeles, CA, United States
McLean, VA, United States
Miami, FL, United States
Minneapolis, MN, United States
Nashville, TN, United States
New Orleans, LA, United States
NY, United States
Philadelphia, PA, United States
Pittsburgh, PA, United States
Portland, OR, United States
Raleigh, NC, United States
Richmond, VA, United States
Sacramento, CA, United States
San Antonio, TX, United States
San Diego, CA, United States
San Francisco, CA, United States
San Jose, CA, United States
Seattle, WA, United States
St. Louis, MO, United States
Stamford, CT, United States
Tampa, FL, United States
Tempe, AZ, United States
Tulsa, OK, United States

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Job details

Apply by: Nov 15, 2026
Posting language: English
Posted: Oct 16, 2026

Original job description

Learning Business Process as a Service (LBPaaS) helps enterprises operate and continuously improve learning programs through managed services, technology, and global delivery capabilities. As a Manager, Learning Operations Managed Services, you will lead the delivery and ongoing improvement of managed learning operations for large enterprise clients. You will translate operating requirements into scalable service processes across learning administration, content development, reporting, vendor management, and service performance management. You will partner with client leaders, global delivery teams, and technology providers to improve learner experiences, service quality, and business outcomes. Recruiting for this role ends on 11/15/2026. Work you'll do As a Learning Manager on the Business Process as a Service team, you will be responsible for:

Lead managed learning operations engagements from transition through steady-state delivery, including learning administration, content development, reporting, vendor management, and service performance management
Manage delivery plans, service-level agreements, operational metrics, risks, issues, and corrective actions across assigned client workstreams
Direct global delivery teams and coordinate work across Deloitte teams, client stakeholders, and technology and delivery partners
Identify and implement process improvements using artificial intelligence (AI), automation, and learning technologies to improve efficiency, quality, and learner outcomes
Lead client governance activities, including status reporting, performance reviews, decision tracking, and delivery communications

A successful candidate would possess these skills:

Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationships
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to mentor and provide clear guidance to others

The Team Our Insights, Innovation & Operate offering within Deloitte Human Capital helps organizations design, run, and continuously improve people operations. We combine functional expertise in human resources and learning with technology capabilities and managed-services delivery to help clients achieve workforce effectiveness and measurable business value. The Learning Business Process as a Service team delivers end-to-end managed learning operations across enterprise learning and development, customer education, and partner enablement. Using Deloitte’s global delivery footprint and an ecosystem of technology and delivery partners, we help clients improve learner impact and business outcomes.

Qualifications

Required:

Bachelor’s degree
6+ years of experience delivering learning operations, managed services, or business process outsourcing services for external clients, including 3+ years of experience in a consulting or client-service environment
3+ years of experience leading enterprise learning operations that included at least two of the following: learning administration, content development, helpdesk support, vendor management, or service-performance reporting
1+ years of experience leading a managed-services delivery workstream that included operational reporting, service performance management, or vendor management
1+ years of experience applying AI or automation to learning operations, including content authoring, workflow automation, or analytics
Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve.
Limited immigration sponsorship may be available.

Preferred:

Master’s degree or Master of Business Administration (MBA)
1+ years of experience managing a global delivery model that included offshore or nearshore teams
1+ years of experience using learning management system (LMS) or human capital management (HCM) platforms
1+ years of experience managing customer education, partner enablement, certification, or credentialing programs
1+ years of experience measuring managed-services performance against service-level agreements

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $134,500 to $265,100. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. #HCFY27

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More about this job

Skills

Reporting
Vendor management
Performance management
Business processes
Learning technologies
Work independently
Communication skills
Attention to detail
Interpersonal skills
Meet deadlines
Technical support
Workflow
Learning management systems
LMS

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