Financial Management System Engineering Support Consultant

Our Deloitte Finance Transformation team practices to help chief financial officers, controllers, and finance teams define and execute their finance and global business services agendas and strategies. You will work with leading-class teams and solutions, helping clients navigate challenging environments, market uncertainty, technology development, and regulatory considerations to unlock value. Your work may span strategy, operations, process design, and technology as we partner with clients to transform finance. Join Deloitte's Finance Strategy team as a Financial System O&M Support - Tier 1 Help Desk professional, supporting financial systems that enable client operations. In this role, you will provide front-line support, administer application access, monitor batch processing, and help prepare system enhancements and releases. You will also contribute to configuration and audit support, maintain support procedures, and produce daily metrics that help improve service delivery. Work you'll do As a Financial System O&M Support - Tier 1 Help Desk on the Finance Strategy team, you will be responsible for:

• Provide Tier 1 help desk support for financial-system users, triaging and resolving requests in accordance with documented procedures.
• Administer application accounts, including account reactivation and deactivation, report-account support, and user-permission updates.
• Monitor and support batch jobs and escalate issues through established support channels.
• Support financial-system enhancements and release-readiness activities.
• Maintain help desk standard operating procedures, produce daily metrics, and support audit and configuration activities.

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

The Team Deloitte’s Government & Public Services (GPS) practice – our people, ideas, technology and outcomes – is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise. Our Finance Strategy offering serves as the front door to the evolving CFO Agenda by guiding executive clients to reimagine capabilities across their organizations via deep Finance discipline – from Operations to Business Partnering - to deliver trusted, efficient, value centric outcomes for the global enterprise. Includes strategy development, road mapping, strategic PMO, enterprise value creation, and finance automation and innovation. The Project Delivery Talent Model is designed for professionals with specialized skills that align to a current client need. Team members focus on delivering services to clients, without additional expectations related to business development or promotion. Their employment is tied to their role on a project, and they are eligible for a benefits package that is competitive for project delivery-focused professionals.

QualificationsRequired:

• Bachelor’s degree
• 2+ years experience providing Tier 1 help desk or service desk support for enterprise financial systems
• 2 + years’ experience supporting information technology audit, compliance audit, and operational audit activities for systems, data, or controls
• Active Top Secret security clearance required
• You must reside within a commutable distance of your assigned office with the ability to commute daily, if required, without the need for overnight accommodations
• You can expect to co-locate on average 5 times a week with variations based on types of work/projects and client locations
• Ability to travel up to 30% on average, based on the work you do and the clients and industries/sectors you serve
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred:

• Experience supporting release-readiness activities for enterprise applications
• Experience performing application configuration or audit support
• Experience maintaining help desk standard operating procedures and producing daily service metrics
• Experience supporting software development life cycle (SDLC) activities

For individuals assigned and/or hired to work in Rosslyn, VA, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to Rosslyn, VA and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $107,700 to $179,500.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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