Director-Enterprise Technology Vendor Management

Vendor Management Leader

Overview

Deloitte Technology US (DT-US), an internal enterprise technology organization within Deloitte, is seeking a Vendor Management Leader to lead the Vendor Management Office (VMO) and Software Asset Management (SAM) team. This role serves as a strategic leader responsible for vendor management strategy across a diverse portfolio of technology providers, including but not limited to: cloud and hosting providers, SaaS platforms, cybersecurity, infrastructure and network suppliers, systems integrators, managed service providers, telecommunications companies, data and AI vendors, and strategic consulting partners. The leader will establish a scalable, multi-vendor and software asset management operating model that enables Deloitte to coordinate vendor dependencies, optimize total technology and software spend, provide financial portfolio oversight, improve service performance, strengthen third-party risk and license compliance, and maximize value across Deloitte Technology’s vendor and software ecosystem. Work You’ll Do

• Lead the enterprise vendor management strategy across DT-US.
• Establish vendor segmentation, tiering, ownership, governance cadence, escalation paths, and performance-management standards.
• Advise the CIO, DT-US COO, and DT-US senior leaders on vendor strategy, selection, and portfolio governance.
• Create an integrated view of vendor interdependencies, including primary suppliers, subcontractors, platform providers, and supporting service partners.
• Oversee vendor lifecycle activities from demand planning, due diligence, onboarding, transition, and implementation through renewal, remediation, and exit.
• Implement standardized vendor scorecards covering SLA/SLO attainment, service quality, delivery outcomes, innovation, resilience, risk, customer satisfaction, and remediation progress.
• Monitor performance across vendors to identify systemic issues, recurring handoff failures, capacity constraints, concentration risks, and opportunities for service integration.
• Consolidate vendor spend, forecasts, budgets, utilization, license consumption, cost drivers, and optimization opportunities across the portfolio.
• Lead the enterprise Software Asset Management strategy and operating model across DT-US, with accountability for software lifecycle governance, license compliance, optimization, and value realization.
• Oversee software asset lifecycle activities, including demand intake, entitlement and inventory management, deployment and usage analysis, license reconciliation, renewal planning, reclamation, and retirement.
• Establish effective-license-position and compliance-management practices for major software publishers, including controls to identify audit exposure, contractual risk, over-deployment, underutilization, and optimization opportunities.
• Partner with technology owners, Procurement, Finance, Cyber, Legal, and business stakeholders to align software demand, purchasing, deployment, consumption, and renewal decisions.
• Define SAM governance, data standards, metrics, dashboards, and tooling requirements to improve inventory accuracy, entitlement visibility, license utilization, and executive reporting.
• Partner with Procurement and Finance to improve spend visibility, demand management, sourcing decisions, renewal planning, and vendor rationalization.
• Lead cross-vendor remediation plans for service disruptions, control gaps, security findings, audit matters, operational incidents, and missed commitments.
• Maintain portfolio-level views of vendor risk, business continuity, cyber risk, data protection, geographic concentration, financial health, and resilience.
• Drive consistent governance across U.S. and Global VMO teams while accommodating differences in service models, regions, and business requirements.
• Lead the ServiceNow VMO roadmap, including Supplier Lifecycle Operations and Contract Management Pro, to automate intake, approvals, workflow, reporting, scorecards, renewals, risk tracking, and vendor data management.
• Use analytics and AI-enabled insights to identify vendor trends, forecast performance concerns, surface cost opportunities, and support investment decisions.
• Build and lead a multidisciplinary VMO and SAM team spanning vendor governance, software asset management, service integration, performance management, financial management, risk, analytics, and license optimization.

The successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

Qualifications Required

• 12+ years of experience in IT vendor management, supplier governance, strategic sourcing, software asset management, or enterprise technology operations
• Experience leading or transforming a Software Asset Management function in a large, complex enterprise environment
• 4+ years experience leading or transforming a Vendor Management Office or similar governance function in addition to working on the budgeting, forecasting and cost optimizations of VMOs
• 8+ years vendor lifecycle management, performance governance, and financial management
• 8+ years of experience in Software Asset Management, software licensing, IT asset management, or a related technology asset governance function
• Demonstrated experience with software license entitlement, inventory, usage, reconciliation, compliance, audit defense, renewal planning, reclamation, and cost optimization across major software publishers
• Bachelor’s degree in Business, Finance, Information Systems, or equivalent
• Limited immigration sponsorship may be available
• Ability to travel up to 10%, on average, based on the work you do; this role is predominantly remote with the option to work from home or a nearby Deloitte office

Preferred

• 1+ years recently working with ServiceNow Supplier Lifecycle Operations (SLO) and Contract Management Pro as core VMO platform modules
• Proven ability to lead teams and influence senior stakeholders
• Strong strategic, analytical, and problem-solving skills
• Executive communication and presentation skills
• Experience in large-scale enterprise IT environments
• Experience leveraging AI, predictive analytics, or automation in vendor management
• Familiarity with third-party risk management frameworks (TPRM)
• Experience with IT financial management, chargeback/showback models
• Experience developing vendor market intelligence and benchmarking
• Experience implementing or governing enterprise SAM tools, processes, data integrations, and reporting
• Experience leveraging ServiceNow to manage vendor management contracts or software asset management lifecycles.
• Knowledge of software licensing models and contract structures across major enterprise publishers, SaaS providers, cloud marketplaces, and consumption-based services
• Familiarity with industry SAM and IT asset management frameworks, practices, or certifications
• MBA or equivalent graduate degree

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $137000 to $282000 You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. #EA_ExpHire #LH-1 #EA_ITS_ExpHire