Jobs in the United States

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Added 6 mins ago
HA
Tow Motor Operator
Howmet Aerospace
Barberton, OH
- $20.61 USD / hour
Utilize a scanner to scan inbound and outbound product for location tracking (in Oracle ERP/WIP Management)
Added 6 mins ago
Oracle ERP Techno-Functional Analyst
Arrow Electronics
Kettering, OH
The Oracle ERP Techno‑Functional Analyst is a key member of a highly collaborative production support team responsible for keeping our enterprise systems stable, reliable, and continuously…
Added 6 mins ago
HR Manager
Nucor Steel Auburn, Inc.
Marion, OH
Added 6 mins ago
HR Coordinator
Ford Motor Company
Lima, OH
Experience using HRIS systems and timekeeping software (e.g., Oracle, SAP, Workforce One, Kronos)
Added 6 mins ago
BF
Core Java - Advanced
BC Forward
Westerville, OH
- $60 to $64 USD / hour
Added 7 mins ago
Banking Product Forward Deployed Engineer - Products & Platforms
Deloitte
Cincinnati, OH
Added 7 mins ago
Lead Product Forward Deployed Engineer (pFDE) - Products & Platforms
Deloitte
Cincinnati, OH
Added 7 mins ago
Production Support Lead - Products & Platforms
Deloitte
Cincinnati, OH
Added 7 mins ago
BF
Backend Modernization Engineer
BC Forward
Cincinnati, OH
- $70 to $72 USD / hour
Added 7 mins ago
O
Human Resources Intern
Oatey
Cleveland, OH
- $20 USD / hour
Added 7 mins ago
O
Consulting Software Developer - APEX - Oracle Health
Oracle
Columbus, OH
- $25.48 to $63.65 USD / hour
Oracle Health is seeking a Consulting Software Developer with a strong background in Oracle Health Millennium (formerly Cerner Millennium) to join our federal Edge & Analytics team. This…
Added 7 mins ago
O
Senior Director, Data Center Facilities Development
Oracle
Columbus, OH
- $193,600 to $414,400 USD / year
Added 7 mins ago
O
Senior Data Systems Software Engineer - Exadata Database
Oracle
Columbus, OH
- $85,400 to $209,500 USD / year
The Exadata team builds the software that drives Oracle's highest-performance database systems for mission-critical OLTP, analytics, and cloud workloads. Exadata is the only database…
Added 7 mins ago
Marketing Operations Data Analyst
Cenovus Energy Inc.
Columbus, OH
Added 7 mins ago
Sr. Buyer
Fairbanks Morse Defense
Salem, OH
Experience with ERP/MRP systems (e.g., SAP, Oracle, VISUAL).
Added 27 mins ago
Sr Software Engineer- Mobile Development
Boyd Gaming
Las Vegas, NV
Added 53 mins ago
Oracle ERP Techno-Functional Analyst
Arrow Electronics
Reno, NV
The Oracle ERP Techno‑Functional Analyst is a key member of a highly collaborative production support team responsible for keeping our enterprise systems stable, reliable, and continuously…
Added 1 hour ago
JAVA Angular Full Stack Web Application Developer
Social Security Administration
Woodlawn, MD
Summary IT Specialist (APPSW), JAVA Angular Full Stack Web Application Developer positions are being filled through the Office of Personnel Management's delegated Direct Hire Authority,…
Added 1 hour ago
Kafka Engineer
Social Security Administration
Woodlawn, MD
Added 1 hour ago
HIT Integration Developer
Social Security Administration
Woodlawn, MD
Summary IT Specialist (APPSW) HIT Integration Developer positions are being filled through the Office of Personnel Management's delegated Direct Hire Authority, open to all U.S. citizens.…
Added 1 hour ago
Solutions Architect
Social Security Administration
Woodlawn, MD
Added 1 hour ago
Business Intelligence Platform Developer
Social Security Administration
Woodlawn, MD
Added 1 hour ago
Data Solutions Developer
Social Security Administration
Woodlawn, MD
Added 1 hour ago
Data Solutions Developer-DHA
Social Security Administration
Woodlawn, MD
Summary IT Specialist (APPSW) Data Solutions Developer position(s) are being filled through the Office of Personnel Management's delegated Direct Hire Authority, open to all U.S. citizens.…
Added 1 hour ago
PEGA Developer- DHA
Social Security Administration
Woodlawn, MD
Summary IT Specialist (APPSW), PEGA Developer position(s) are being filled through the Office of Personnel Management's delegated Direct Hire Authority, open to all U.S. citizens.…

Amazon Connect Manager, Technical Transformation

Deloitte US · Atlanta, GA, United States · Austin, TX, United States · Baltimore, MD, United States · Boise, ID, United States · Boston, MA, United States · Charlotte, NC, United States · Chicago, IL, United States · Cincinnati, OH, United States · Cleveland, OH, United States · Columbus, OH, United States · Costa Mesa, CA, United States · Dallas, TX, United States · Denver, CO, United States · Des Moines, IA, United States · Detroit, MI, United States · Grand Rapids, MI, United States · Hartford, CT, United States · Houston, TX, United States · Indianapolis, IN, United States · Kansas City, MO, United States · Las Vegas, NV, United States · Los Angeles, CA, United States · Louisville, KY, United States · McLean, VA, United States · Memphis, TN, United States · Miami, FL, United States · Milwaukee, WI, United States · Minneapolis, MN, United States · Morristown, NJ, United States · Nashville, TN, United States · New Orleans, LA, United States · NY, United States · Philadelphia, PA, United States · Pittsburgh, PA, United States · Portland, OR, United States · Princeton, NJ, United States · Raleigh, NC, United States · Salt Lake City, UT, United States · San Diego, CA, United States · San Francisco, CA, United States · San Jose, CA, United States · Seattle, WA, United States · St. Louis, MO, United States · Stamford, CT, United States · Tampa, FL, United States

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Deloitte US

Amazon Connect Manager, Technical Transformation

Atlanta, GA, United States
Austin, TX, United States
Baltimore, MD, United States
Boise, ID, United States
Boston, MA, United States
Charlotte, NC, United States
Chicago, IL, United States
Cincinnati, OH, United States
Cleveland, OH, United States
Columbus, OH, United States
Costa Mesa, CA, United States
Dallas, TX, United States
Denver, CO, United States
Des Moines, IA, United States
Detroit, MI, United States
Grand Rapids, MI, United States
Hartford, CT, United States
Houston, TX, United States
Indianapolis, IN, United States
Kansas City, MO, United States
Las Vegas, NV, United States
Los Angeles, CA, United States
Louisville, KY, United States
McLean, VA, United States
Memphis, TN, United States
Miami, FL, United States
Milwaukee, WI, United States
Minneapolis, MN, United States
Morristown, NJ, United States
Nashville, TN, United States
New Orleans, LA, United States
NY, United States
Philadelphia, PA, United States
Pittsburgh, PA, United States
Portland, OR, United States
Princeton, NJ, United States
Raleigh, NC, United States
Salt Lake City, UT, United States
San Diego, CA, United States
San Francisco, CA, United States
San Jose, CA, United States
Seattle, WA, United States
St. Louis, MO, United States
Stamford, CT, United States
Tampa, FL, United States

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Job details

Apply by: Dec 31, 2026
Posting language: English
Posted: May 26, 2026

Original job description

Amazon Connect Manager, Technical Transformation Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce Recruiting for this role ends on December 31, 2026. Work you'll do An Amazon Connect Technical Architect is responsible for the design of our Amazon Connect services, project management and delivery oversight of our onshore and offshore development teams. This role builds and manages teams, advises clients on best practices in AWS services, ensures quality on projects, and identifies new sales opportunities at existing clients.

A successful candidate would possess these skills:

Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationship
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to provide clear guidance to others

The team Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

Minimum of 8+ years of overall experience, to include a minimum of 5 years of enterprise, full-life cycle in Architecture in the professional IT/Software Development services industry
5+ years project experience architecting, building, and supporting cloud-based solutions on AWS
Minimum 4 years of experience leading multiple project teams simultaneously on relevant engagement
Applicable cloud certification within AWS
Bachelor’s degree in Computer Science, Engineering, or equivalent work experience
Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
Limited immigration sponsorship may be available

Preferred

Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution implementations, including integrations to common desktop applications such as Salesforce, SreviceNow, Oracle, or SAP.
Experience with contact center technology strategy, multi-channel routing, self-service applications, outbound campaign management, work force management, and artificial intelligence in customer service
Amazon Connect Chat and/or Tasks, outbound campaigns, and integration with CRM/ITSM platforms
Experience with Amazon Lex and/or speech analytics, plus Connect reporting (CTR analysis, real-time/historical metrics)
Telephony/SIP and contact center migration experience
AWS certifications (e.g., AWS Certified Developer/Architect) or Amazon Connect–specific training
Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,800 to $241,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. #Customer_US #SS_US

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