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Business Analysis Manager (JD Edwards Platform Manager)
Wolters Kluwer
Wichita, KS
…project requests, clarify requirements, manage project backlogs, support solution discussions, and make informed business decisions throughout the project…
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Lead Consulting Developer- Python, AI/ML, Distributed System, Microservices
Oracle
Topeka, KS
- $97,500 to $209,500 USD / year
…you will focus on developing and optimizing Python code to support AI and machine learning initiatives. This role requires you to obtain and maintain Federal Security clearance and be a…
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Regulatory Analyst
Evergy, Inc.
Topeka, KS
Collaborate with internal subject matter experts and external consultants to develop filing positions, review technical support, resolve issues, and ensure consistency across testimony,…
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Big Data Developer (Black Lotus Labs)
Lumen
Topeka, KS
As part of a collaborative, mission-driven team, you'll have the opportunity to lead innovative projects, influence technical direction, and grow your expertise while solving complex…
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Senior Data Manager (DATABRICKS)
Humana
Topeka, KS
The Senior Data Manager acquires, cleans and develops datasets from internal and external sources to support business analysis and reporting. The individual will acquire, validate, store,…
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Architect - Infrastructure Systems
Akamai Technologies, Inc.
Topeka, KS
- $146,400 to $263,600 USD / year
Providing strategic guidance and technical advisory to engineering leaders, system architects, and senior executives
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Principal User Experience Designer
Akamai Technologies, Inc.
Topeka, KS
- $139,300 to $250,700 USD / year
Partnering with product and engineering leaders to prioritize design work, navigate tradeoffs, and align dependencies
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Technical Program Manager - Child Safety (Legal)
Meta
Topeka, KS
The Technical Programs team in Meta's Security, Integrity, and Investigations organization is looking for an experienced Technical Program Manager who has experience applying technical…
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Software Engineer II
Amentum
Topeka, KS
Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges…
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Group Product Manager, Privacy
Ford Motor Company
Topeka, KS
Build alignment across business and technical stakeholders, communicate trade-offs, and drive decisions in a complex, matrixed organization.
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Architectural Lead, Teradata Hardware Platform
Teradata
Topeka, KS
Own the end-to-end architecture of the Teradata Hardware platforms and set the technical roadmap across compute, memory, storage, networking, firmware, and system packaging.
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Partner Solution Architect (ISV)
Teradata
Topeka, KS
Technical Support of Partners: Lead technical readiness activities for partner technical teams, such as workshops. Help partners gain proficiency with Teradata’s platform, upskilling…
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Java Angular Full-stack Lead (Remote - US/Canada)
Cognizant
Topeka, KS
- $138,000 to $162,000 USD / year
…client. This role combines architecture leadership with hands-on technical expertise, requiring deep knowledge of modern application development, cloud-native platforms, enterprise…
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Net Zero Manager, Supplier Clean Energy
Meta
Topeka, KS
…teammate to lead supplier clean electricity acceleration to support Meta's net zero in its value chain by 2030 goal.This role is responsible for designing and implementing the strategy that…
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AI Automation Architect - Manufacturing and MES processes- Remote
Cognizant
Topeka, KS
Lead discovery, feasibility assessment, solution architecture, and technical design.
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Mgr Operations Support Systems - FSM
Evergy, Inc.
Topeka, KS
Lead and mentor a small team responsible for providing technical support and services related to Field Scheduling and Mobility systems (FSM).
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Mainframe Technical Engineer
Highmark Health
Topeka, KS
…supporting the design, development, and maintenance of our Mainframe technical solutions, ensuring their efficient and reliable operation. This position will be responsible for contributing…
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Platform Engineer - Remote
SitusAMC
Topeka, KS
…workflows, Agile delivery, security controls, reporting, and user…
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Digital Program Manager
Datavant
Topeka, KS
…our clients through successful implementation, execution, and support of our digital products. You will work closely with clients and internal teams to coordinate projects, support…
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Senior Network Engineer
Cognizant
Topeka, KS
· Participate in on-call support, vulnerability remediation, compliance reviews, and vendor escalation activities.
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Community Resilience Subdiscipline Leader Job Details | Black & Veatch Family of Companies
Black & Veatch
Overland Park, KS
…opportunity to explore international impact. This leader will support resource management, business development, provide technical expertise and guidance to projects, and provide the vision…
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Senior Java Full-Stack Developer
Eliassen Group
Topeka, KS
- $70 to $80 USD / hour
Our client is seeking a Senior Java Full-Stack Developer to design, build, and support scalable software solutions across the full application stack. This individual will work as part of a…
Added 1 min ago
Manager of Engineering, Transmission Lines
ESP Associates
Huntersville, NC
Provide project oversight, including managing engineering scope according to technical standards, developing change orders, and maintaining project schedules and budgets
Added 1 min ago
Lead Engineer, Transmission Lines
ESP Associates
Raleigh, NC
As a Lead Engineer, you will provide leadership and senior-level engineering/technical expertise on complex electric transmission design projects for high-voltage (HV) and extra…
Added 1 min ago
Senior Engineer, Transmission Lines
ESP Associates
Raleigh, NC
As a Senior Engineer, you will provide senior level engineering/technical expertise on complex electric transmission design projects for high-voltage (HV) and extra high-voltage (EHV)…

Closed listing

Dell

Principal Engineer, Technical Support

TX, United States

The salary range for this position is $112.000 - 145,000.

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: The salary range for this position is $112.000 - 145,000.
Experience: 8 to 12 years of related experience in a professional role
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

PowerEdge XE: Onsite Designated Support Engineer (DSE); Principal Engineer

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution, and document the problem. Join us as a Principal Engineer on our DSE Product Services team!

What you’ll achieve

As an Onsite Designated Support Engineer (DSE); Principal Engineer for PowerEdge XE, you will be driving resolution for the customer’s technology sets. Customers benefit from personalized support, coordinated service events, and streamlined problem resolution. You will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards, and strategies to perfect our Support Services.

You will:

Lead root cause analysis and recreation of complex customer system issues, leveraging advanced diagnostic tools and testing methodologies to drive resolution.
Serve as the primary escalation point for high-visibility customer issues, coordinating with customers, engineering, technical support, sales, and account teams.
Perform hands-on troubleshooting, hardware replacement, and physical remediation of PowerEdge XE environments, including validation of system recovery post-repair.
Direct onsite engineers and technicians while driving real-time execution of recovery plans in collaboration with field specialists, account teams, and customer operations.
Maintain proactive customer engagement through system health assessments, best practice recommendations, technical knowledge transfer, regular service reviews, and closed-loop communication on issue status and resolution.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

8 to 12 years of related experience in a professional role
Dedication to quality customer service and active listening skills
Refined communication skills, especially when translating highly complex technical issues to a non-technical audience
Outstanding analytical skills to resolve customer issues efficiently in a timely manner
Strong knowledge of PowerEdge hardware
Strong knowledge of PowerEdge XE servers

Desirable Requirements Bachelor’s degree or higher Dell Technology Proven Professional Certification

Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is $112.000 - 145,000.

Benefits and Perks of working at Dell Technologies Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member - right now at MyWellatDell.com

Who we are We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

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