Jobs in the United States

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Added 9 mins ago
Software Engineer - Product (Technical Leadership)
Meta
Charleston, WV
Software Engineer - Product (Technical Leadership) Responsibilities:
Added 9 mins ago
Security Engineer
Meta
Charleston, WV
8+ years of experience in security engineering, including vulnerability research, penetration testing, or security assessments of production systems
Added 16 mins ago
CR
Quality Technician II
Canon Recruiting Group
Valencia, CA
- $30 USD / hour
Performs quality activities to support testing and failure analysis of returned products. Understands all governing SOPs/WIs for CIS work and performs all work compliant to them. Documents…
Added 17 mins ago
Software Engineer - Product (Technical Leadership)
Meta
Indianapolis, IN
Software Engineer - Product (Technical Leadership) Responsibilities:
Added 17 mins ago
Agentic AI Engineer, Senior
Deloitte
Indianapolis, IN
Certifications: Azure AI Engineer Associate, Azure Solutions Architect Expert; AWS Certified Machine Learning - Specialty, AWS Certified Solutions Architect - Professional; Professional…
Added 17 mins ago
Information Security Advisor - Detection Engineer
Elevance Health
Indianapolis, IN
The Information Security Advisor - Detection Engineer is responsible for the delivery of strategic network security, access control and secure transaction/messaging solutions. Ensures…
Added 17 mins ago
AI & Data Science Engineer II
Deloitte
Indianapolis, IN
As an AI and Data Science Engineer II on the AI & Data team, you will be responsible for driving technology-focused client delivery across complex engagements.
Added 17 mins ago
AI Engineer II
Deloitte
Indianapolis, IN
As an AI and Data Science Engineer II on the HC Forward team, you will be responsible for designing, building, and running the trusted, governed data, feature, and retrieval layer used by…
Added 18 mins ago
Senior Software Engineer/Tech Lead
Lilly
Indianapolis, IN
The Senior Software Engineer/Tech Lead is accountable for the technical success of AI agents, systems of agents, and AI products. For this role, you will operate as a hands-on tech lead:…
Added 18 mins ago
Security Engineer
Meta
Indianapolis, IN
8+ years of experience in security engineering, including vulnerability research, penetration testing, or security assessments of production systems
Added 30 mins ago
Staff Software Engineer, Agent Quality
Google
Sunnyvale, CA
5 years of experience testing, and launching software products, and 3 years of experience with software design and architecture.
Added 33 mins ago
Aerospace Systems Engineer
Amentum
Huntsville, AL
We are seeking an Aerospace Systems Engineer to support the definition, design, development, analysis, testing, and integration of Mission and Fault Management systems for launch vehicles…
Added 33 mins ago
Aerospace Systems Engineer
Amentum
Huntsville, AL
We are seeking an Aerospace Systems Engineer to support the definition, design, development, analysis, testing, and integration of Mission and Fault Management systems for launch vehicles…
Added 33 mins ago
Aerospace Systems Engineer
Amentum
Huntsville, AL
We are seeking an Aerospace Systems Engineer to support the definition, design, development, analysis, testing, and integration of Mission and Fault Management systems for launch vehicles…
Added 44 mins ago
Contact Center Forward Deployed Engineer – AI
IBM
Detroit, MI
Engineer Agentic and GenAI Systems: Design and implement LLM-powered agents, tool use and orchestration, prompt and context engineering, and evaluation frameworks using platforms such as…
Added 44 mins ago
Forward Deployed Engineer – AI
IBM
Detroit, MI
Engineer Agentic and GenAI Systems: Design and implement LLM-powered agents, tool use and orchestration, prompt and context engineering, and evaluation frameworks using platforms such as…
Added 44 mins ago
Senior Forward Deployed Engineer – AI
IBM
Detroit, MI
Engineer Agentic and GenAI Systems: Design and implement LLM-powered agents, tool use and orchestration, prompt and context engineering, and evaluation frameworks using platforms such as…
Added 44 mins ago
AI Platform Engineer
Ford Motor Company
Allen Park, MI
We are seeking an AI Platform Engineer to design, develop, and deploy software capabilities for Ford’s enterprise AI and analytics platforms. You’ll build and operate full-stack solutions -…
Added 1 hour ago
Staff Software Engineer, Search Ads Syndication Quality AI/ML
Google
Mountain View, CA
5 years of experience testing, and launching software products, and 3 years of experience with software design and architecture.
Added 1 hour ago
R&D Member/Senior Cryogenic Mechanical Engineer, Onsite
Sandia National Laboratories
Albuquerque, NM
Sandia¿s Inertial Confinement Fusion program is seeking a Cryogenic Research & Development Engineer to develop and engineer advanced innovative cryogenic systems for thermonuclear fusion…
Added 1 hour ago
Senior Technical Program Manager
Jobgether
Remote, United States
…configuration, test data availability, and User Acceptance Testing…
Added 1 hour ago
Automation Controls Engineer
ManpowerGroup
Clarksville, TN
Our client is seeking an Automation Controls Engineer to join their team. As an Automation Controls Engineer, you will be part of the engineering organization supporting industrial…
Added 1 hour ago
O
Principal Core Infrastructure Engineer-Network Capacity
Oracle
Nashville, TN
- $114,600 to $234,600 USD / year
…planning teams. You will work closely with Software Developers, Machine Learning Engineers, Data Scientists, domain experts, and product stakeholders to translate complex planning…
Added 2 hours ago
Data Center Plant Engineer, Controls
Google
Monrovia, IN
…configuration, troubleshooting, and graphical user interface/Human-Machine Interface (HMI)…
Added 3 hours ago
Software Engineer, Hybrid
Cisco
Research Triangle Park, NC
Demonstrated ability to write clean, functional code and perform unit testing using secure coding practices, with a focus on 'Design Thinking Principles' and user experience.

Delinea

Customer Success Engineer

Remote, United States

$89,760 to $112,200 USD / year

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Job details

Pay: $89,760 to $112,200 USD / year
Experience: 7+ years of related experience in a senior technical customer-facing role such as Senior Solutions Engineer, Technical Lead, Senior Support Engineer, or equivalent.
Posting language: English
Posted: Oct 29, 2026

Original job description

About Delinea:

Delinea is the identity security platform that continuously controls what AI agents, humans and machines can do and for how long. It extends privileged access management from the point of access to the moment of action, using just-in-time authorization to reduce standing privilege across on-premises, multi-cloud and short-lived infrastructure, without adding friction for legitimate users. Delinea provides visibility across every identity type, scores the risk each one carries, and preserves the context behind access decisions, making them auditable and defensible. It supports both static and ephemeral access, letting teams apply Zero Standing Privilege where risk demands it without replacing existing infrastructure.

Position Summary

The Senior Customer Success Engineer (Senior CSE) is an advanced technical role within the Customer Success organization, serving as a subject matter expert and escalation point for complex, high-impact technical challenges. Building on the foundation of the CSE role, the Senior CSE handles the most technically demanding and strategically significant issues, provides mentorship to CSE peers, and drives the development of scalable processes, tooling, and knowledge assets that elevate the entire team’s capabilities. This pooled, non-billable role supports CSMs across the full Delinea product portfolio (excluding FastPath) and operates with a high degree of autonomy.

What You’ll Do

Serve as the top-tier technical escalation point for CSMs and CSEs on the most complex, multi-product, or high-severity issues involving Delinea’s product portfolio (excluding FastPath).
Lead root-cause analysis for persistent or cross-functional technical challenges, coordinating across engineering, product, and support teams to drive resolution and communicate findings.
Provide strategic technical advisory to CSMs for the organization’s largest and most complex enterprise accounts, including architecture reviews, integration guidance, and optimization recommendations.
Mentor and coach CSE peers, sharing expertise on troubleshooting methodologies, product knowledge, and customer engagement techniques to build team-wide self-sufficiency.
Develop and maintain technical knowledge base content, runbooks, and best practice documentation that enable CSMs and CSEs to resolve common issues independently.
Identify patterns in escalated issues to proactively recommend product improvements, inform roadmap priorities, and contribute to beta testing and early access programs.
Engage directly with customers at a senior technical level when escalated, representing Delinea’s technical expertise while ensuring the CSM retains the primary relationship.
Collaborate with CS leadership to shape team processes, define escalation criteria, and establish metrics for measuring CSE impact.
Stay current on industry trends, emerging threats, and competitive landscape in the PAM and identity security space to inform customer conversations and internal strategy.
Maintain clear boundaries with Professional Services; this role does not involve billable implementations, custom development, or long-term customer assignments.

Escalation and Assignment Process

Senior CSE engagements follow the same structured process as standard CSE assignments. CSMs escalate needs to the CSE Team, who evaluates relevance. The CSE is assigned temporarily to the issue, not the customer or CSM. The Senior CSE is engaged for issues requiring advanced expertise, cross-functional coordination, or strategic significance. The Senior CSE may also be proactively deployed for high-risk accounts or critical situations at the discretion of CS leadership.

What You’ll Bring

7+ years of related experience in a senior technical customer-facing role such as Senior Solutions Engineer, Technical Lead, Senior Support Engineer, or equivalent.
BA degree with STEM focus or equivalent experience; advanced degree or industry certifications (e.g., CISSP, CCSP, Security+) preferred.
Deep cybersecurity experience in the identity and access management space, with strong knowledge of PAM concepts, architectures, and competitive solutions.
Demonstrated ability to lead complex, cross-functional technical engagements with minimal supervision.
Proven track record of mentoring and developing technical talent.
Experience working with enterprise-grade environments including Active Directory, cloud platforms (AWS, Azure, GCP), SIEM/SOAR integrations, and identity governance frameworks.
Strong written and verbal communication skills with the ability to convey complex technical concepts to executive and non-technical stakeholders.
Analytical mindset with the ability to identify systemic issues and drive process improvements.

Why work at Delinea?

We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities.
We invest in people who are smart, self-motivated, and collaborative.
What we offer in return is meaningful work, a culture of innovation and great career progression.

At Delinea, our core values are STRONG and guide our behaviors and success:

Spirited - We bring energy and passion to everything we do
Trust - We act with integrity and deliver on our commitments
Respect - We listen, value different perspectives, and work as one team
Ownership - We take initiative and follow through
Nimble - We adapt quickly in a fast-changing environment
Global - We embrace diverse people and ideas to drive better outcomes

We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.

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More about this job

Skills

Root cause analysis
Troubleshooting
Product knowledge
Documentation
Recommend product improvements
CSM
Leadership
CISSP
Security+
Cybersecurity
Identity and access management
Coaching
Microsoft Active Directory
AWS
Microsoft Azure
Google Cloud
Communication skills

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