Jobs in the United States

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Added 30 mins ago
Senior Delivery Consultant, Professional Services - SAP
Amazon Web Services, Inc.
Tampa, FL · Boston, MA · Seattle, WA · Arlington, VA · Atlanta, GA · Irvine, CA · Denver, CO · Chicago, IL · San Francisco, CA · Dallas, TX
- AWS Professional level certifications including Solutions Architect Professional or DevOps Engineer Professional
Added 36 mins ago
Senior Security Engineer - Data Loss Prevention (DLP)
CVS Health
Woonsocket, RI
Added 36 mins ago
Senior Software Engineer (.NET/Python)
CVS Health
Remote, United States
As a Senior Software Engineer on the MinuteClinic Product Engineering team, you will design, build, and operate the services that power patient-facing scheduling, kiosk, clinical workflows,…
Added 36 mins ago
Software Engineer (.NET/Python)
CVS Health
Remote, United States
As a Software Engineer on the MinuteClinic Product Engineering team, you will build and maintain the services that support patient scheduling, kiosk, clinical workflows, and provider…
Added 36 mins ago
EG
Dev Lead
Eliassen Group
Providence, RI
- $110 to $120 USD / hour
Own pull request process with AI-assisted review before human review and enforce coding norms and patterns.
Added 36 mins ago
EG
Knowledge Graph Architect
Eliassen Group
Providence, RI
- $100 to $120 USD / hour
Added 51 mins ago
Principal Machine Learning Engineer
Atlassian
Remote, United States
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation…
Added 51 mins ago
Senior Principal Forward Deployed Engineer
Atlassian
Remote, United States
As a Senior Principal Forward Deployed Engineer, you will:
Added 51 mins ago
Principal Full Stack Software Engineer (P60) - Growth
Atlassian
Remote, United States
As a Principal Full Stack Software Engineer (P60) on Starburst, you will serve as the lead technical anchor for multi-quarter onboarding and cross-flow initiatives across Atlassian's…
Added 51 mins ago
Senior Machine Learning Engineer
Atlassian
Remote, United States
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation…
Added 51 mins ago
Senior Software Engineer
Atlassian
Remote, United States
As a Senior Software Engineer in the Confluence AI group, you will build high-quality AI experiences that help teams create, discover, and collaborate on knowledge. You will work across the…
Added 55 mins ago
Associate Director, Cloud Network Engineer
S&P Global
Princeton, NJ
Google Professional Cloud Network Engineer certification. Palo Alto Networks PCNSE certification.
Added 57 mins ago
MP
Process Engineer 1 - Intern to Full-Time Conversion
Marathon Petroleum Corporation
Mandan, ND · Dickinson, ND
- Full-time
RESPONSIBILITIES:• Monitors process performance and identifies opportunities for improving yield, energy efficiency, and reliability. Assists in plan test runs and develops projects to…
Added 57 mins ago
Site Reliability Engineer
Highmark Health
Bismarck, ND
Added 57 mins ago
EG
Knowledge Graph Architect
Eliassen Group
Bismarck, ND
- $100 to $120 USD / hour
Added 57 mins ago
EG
Dev Lead
Eliassen Group
Bismarck, ND
- $110 to $120 USD / hour
Own pull request process with AI-assisted review before human review and enforce coding norms and patterns.
Added 1 hour ago
Senior Chip Design Verification Engineer
NVIDIA Corporation
North District, IL
We are now looking for a Chip Design Verification Engineer. NVIDIA is seeking a verification engineer to join the chip design methodologies team. The team is in charge of the verification…
Added 1 hour ago
Senior Software Engineer, NeMo Helix Core Platform
NVIDIA Corporation
ON, CA
We are looking for a Senior Software Engineer to help build NeMo Helix, NVIDIA’s product for developing, evaluating, deploying, and operating AI systems at scale. This role is for a senior…
Added 1 hour ago
Developer Relations Engineer
Applied Compute
San Francisco, CA
As a Developer Relations Engineer your focus will be technical content, demos, and distribution. Your work will help developers and researchers discover AC2, understand what they can build,…
Added 1 hour ago
AM
2027 Spring Manufacturing Engineer Co-op (Billerica, MA)
Applied Materials, Inc
Billerica, MA
- $31 to $41 USD / hour
Applied Materials’ Manufacturing Engineering Department is searching for a Manufacturing Engineer Co-op to join our team. This Co-op will be in a cleanroom environment and will provide you…
Added 1 hour ago
AM
2027 Spring Process Engineer Co-op (Billerica, MA)
Applied Materials, Inc
Billerica, MA
- $31 to $41 USD / hour
Applied Materials’ process team is searching for a co-op to join our team in Spring 2027! Our group is utilizing Applied Materials’ leading-edge technologies to solve customer’s high value…
Added 1 hour ago
AM
2027 Summer Process Engineer Intern - BS or MS (Gloucester, MA)
Applied Materials, Inc
Gloucester, MA
- $31 to $41 USD / hour
…organization focuses on Customer demo execution, System and Process Characterization, Applications development and…
Added 1 hour ago
Alternative Project Engineer
State of Montana
Helena, MT
Added 1 hour ago
EG
Knowledge Graph Architect
Eliassen Group
Helena, MT
- $100 to $120 USD / hour
Added 1 hour ago
EG
Dev Lead
Eliassen Group
Helena, MT
- $110 to $120 USD / hour
Own pull request process with AI-assisted review before human review and enforce coding norms and patterns.

Delinea

Customer Success Engineer

Remote, United States

$89,760 to $112,200 USD / year

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Job details

Pay: $89,760 to $112,200 USD / year
Experience: 7+ years of related experience in a senior technical customer-facing role such as Senior Solutions Engineer, Technical Lead, Senior Support Engineer, or equivalent.
Posting language: English
Posted: Oct 29, 2026

Original job description

About Delinea:

Delinea is the identity security platform that continuously controls what AI agents, humans and machines can do and for how long. It extends privileged access management from the point of access to the moment of action, using just-in-time authorization to reduce standing privilege across on-premises, multi-cloud and short-lived infrastructure, without adding friction for legitimate users. Delinea provides visibility across every identity type, scores the risk each one carries, and preserves the context behind access decisions, making them auditable and defensible. It supports both static and ephemeral access, letting teams apply Zero Standing Privilege where risk demands it without replacing existing infrastructure.

Position Summary

The Senior Customer Success Engineer (Senior CSE) is an advanced technical role within the Customer Success organization, serving as a subject matter expert and escalation point for complex, high-impact technical challenges. Building on the foundation of the CSE role, the Senior CSE handles the most technically demanding and strategically significant issues, provides mentorship to CSE peers, and drives the development of scalable processes, tooling, and knowledge assets that elevate the entire team’s capabilities. This pooled, non-billable role supports CSMs across the full Delinea product portfolio (excluding FastPath) and operates with a high degree of autonomy.

What You’ll Do

Serve as the top-tier technical escalation point for CSMs and CSEs on the most complex, multi-product, or high-severity issues involving Delinea’s product portfolio (excluding FastPath).
Lead root-cause analysis for persistent or cross-functional technical challenges, coordinating across engineering, product, and support teams to drive resolution and communicate findings.
Provide strategic technical advisory to CSMs for the organization’s largest and most complex enterprise accounts, including architecture reviews, integration guidance, and optimization recommendations.
Mentor and coach CSE peers, sharing expertise on troubleshooting methodologies, product knowledge, and customer engagement techniques to build team-wide self-sufficiency.
Develop and maintain technical knowledge base content, runbooks, and best practice documentation that enable CSMs and CSEs to resolve common issues independently.
Identify patterns in escalated issues to proactively recommend product improvements, inform roadmap priorities, and contribute to beta testing and early access programs.
Engage directly with customers at a senior technical level when escalated, representing Delinea’s technical expertise while ensuring the CSM retains the primary relationship.
Collaborate with CS leadership to shape team processes, define escalation criteria, and establish metrics for measuring CSE impact.
Stay current on industry trends, emerging threats, and competitive landscape in the PAM and identity security space to inform customer conversations and internal strategy.
Maintain clear boundaries with Professional Services; this role does not involve billable implementations, custom development, or long-term customer assignments.

Escalation and Assignment Process

Senior CSE engagements follow the same structured process as standard CSE assignments. CSMs escalate needs to the CSE Team, who evaluates relevance. The CSE is assigned temporarily to the issue, not the customer or CSM. The Senior CSE is engaged for issues requiring advanced expertise, cross-functional coordination, or strategic significance. The Senior CSE may also be proactively deployed for high-risk accounts or critical situations at the discretion of CS leadership.

What You’ll Bring

7+ years of related experience in a senior technical customer-facing role such as Senior Solutions Engineer, Technical Lead, Senior Support Engineer, or equivalent.
BA degree with STEM focus or equivalent experience; advanced degree or industry certifications (e.g., CISSP, CCSP, Security+) preferred.
Deep cybersecurity experience in the identity and access management space, with strong knowledge of PAM concepts, architectures, and competitive solutions.
Demonstrated ability to lead complex, cross-functional technical engagements with minimal supervision.
Proven track record of mentoring and developing technical talent.
Experience working with enterprise-grade environments including Active Directory, cloud platforms (AWS, Azure, GCP), SIEM/SOAR integrations, and identity governance frameworks.
Strong written and verbal communication skills with the ability to convey complex technical concepts to executive and non-technical stakeholders.
Analytical mindset with the ability to identify systemic issues and drive process improvements.

Why work at Delinea?

We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities.
We invest in people who are smart, self-motivated, and collaborative.
What we offer in return is meaningful work, a culture of innovation and great career progression.

At Delinea, our core values are STRONG and guide our behaviors and success:

Spirited - We bring energy and passion to everything we do
Trust - We act with integrity and deliver on our commitments
Respect - We listen, value different perspectives, and work as one team
Ownership - We take initiative and follow through
Nimble - We adapt quickly in a fast-changing environment
Global - We embrace diverse people and ideas to drive better outcomes

We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.

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More about this job

Skills

Root cause analysis
Troubleshooting
Product knowledge
Documentation
Recommend product improvements
CSM
Leadership
CISSP
Security+
Cybersecurity
Identity and access management
Coaching
Microsoft Active Directory
AWS
Microsoft Azure
Google Cloud
Communication skills

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