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Added 3 mins ago
SALES ASSOCIATE (SEASONAL) NF1 (Updated Resume Requirements as of 8/14/2026)
U.S. Marine Corps
Twentynine Palms, CA
Added 3 mins ago
B
Seasonal Retail Sales Associate - Part Time
Burlington
Lodi, CA
- $16.9 USD / hour
- Part-time
…sales floor, and supporting the management team with day-to-day store operations. Retail Sales Associates may be assigned to work in any or all of the following departments: Ladies, Men,…
Added 3 mins ago
HF
Retail Stocking Supervisor
Harbor Freight Tools
SAN RAFAEL, CA
- $27 USD / hour
Cross-train in all areas of store operations including Stocking/Sales associate duties, and responsibilities
Added 3 mins ago
B
Retail Shortage Control - Part Time
Burlington
Cerritos, CA
- $16.9 USD / hour
- Part-time
As a Shortage Control Associate (SCA), your role directly impacts the store's security and the overall shopping experience for our customers. By exhibiting command presence, knowledge of…
Added 3 mins ago
B
Retail Stocking Team Supervisor - Full-Time
Burlington
Indio, CA
- $18.9 to $20.9 USD / hour
- Full-time
As a Retail Stocking Team Supervisor, you’ll be an integral part of the store leadership team, working closely with Store Management while being the main leader and director of the Back of…
Added 3 mins ago
L
Warehouse Part Time Nights 6pm - 10pm
Lowe's
Vista, CA
- $16.9 to $17.2 USD / hour
- Part-time
Support store operations by verifying deliveries, completing dock prep, and using equipment like pallet jacks and forklifts
Added 3 mins ago
C
Maintenance Technician
CBRE
Tracy, CA
- $71,136 to $72,841.6 USD / year
Cultivate positive working relationships with our Client and Operations Maintenance team members.
Added 3 mins ago
Sales Associate PT w/ Benefits
Navy Exchange Services (NEX)
LEMOORE, CA
Title: Sales Associate PT w/ Benefits Location: United States-California-Lemoore Job Number: 260003VH Join us as our next Sales Associate with the Navy Exchange Service Command (NEXCOM), in…
Added 3 mins ago
B
Seasonal Retail Sales Associate - Part Time
Burlington
Van Nuys, CA
- $18.42 USD / hour
- Part-time
…sales floor, and supporting the management team with day-to-day store operations. Retail Sales Associates may be assigned to work in any or all of the following departments: Ladies, Men,…
Added 4 mins ago
B
Seasonal Retail Sales Associate - Part Time
Burlington
Pico Rivera, CA
- $16.9 USD / hour
- Part-time
…sales floor, and supporting the management team with day-to-day store operations. Retail Sales Associates may be assigned to work in any or all of the following departments: Ladies, Men,…
Added 4 mins ago
B
Retail Stocking Team Supervisor - Full-Time
Burlington
Pomona, CA
- $18.9 to $20.9 USD / hour
- Full-time
As a Retail Stocking Team Supervisor, you’ll be an integral part of the store leadership team, working closely with Store Management while being the main leader and director of the Back of…
Added 4 mins ago
HF
Senior Retail Sales Associate
Harbor Freight Tools
VENTURA, CA
- $20 USD / hour
Cross-train in all areas of store operations including Stocking/Sales associate duties, and responsibilities
Added 4 mins ago
HF
Retail Sales Supervisor
Harbor Freight Tools
FREMONT, CA
- $26 USD / hour
Cross-train in all areas of store operations including Stocking/Sales associate duties, and responsibilities
Added 4 mins ago
Retail Sales Supervisor
Staples
Menlo Park, CA
Retail Sales Supervisors champion customer engagement and oversee the front of store operations. You and the store team will focus on increasing sales, conversions and service throughout…
Added 5 mins ago
B
Retail Shortage Control - Part Time
Burlington
Sacramento, CA
- $16.9 USD / hour
- Part-time
As a Shortage Control Associate (SCA), your role directly impacts the store's security and the overall shopping experience for our customers. By exhibiting command presence, knowledge of…
Added 6 mins ago
B
Retail Front End Supervisor - Full-Time
Burlington
San Diego, CA
- $19.75 to $21.75 USD / hour
- Full-time
As a Retail Front End Supervisor, you’ll be an integral part of the store leadership team, working closely with Store Management in the areas of Merchandising, Customer Service, Operations,…
Added 49 mins ago
Sales Associate - New York
Jaded London
NY · New York, NY
Reports to: Store Manager / Assistant Manager
Added 49 mins ago
Sales Associate - Miami
Jaded London
Miami, FL
Reports to: Store Manager / Assistant Manager
Added 53 mins ago
WS
(USA) Stocking 2 Coach, Non-Complex
WM Stores Arkansas, LLC
Morrilton, AR
- $65,000 to $100,000 USD / year
…communicating and collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading…
Added 59 mins ago
VH
Diagnostic Radiologic Technologist
Veterans Health Administration
Asheville, NC
- $54,230 to $86,756 USD / year
…route of administration for various contrast imaging studies. Store and administer iodinated contrast media adhering to standards of medication management. Understand the risks, side…
Added 1 hour ago
DC
Store Associate
Defense Commissary Agency
Camp Pendleton, CA
- $41,591 to $54,071 USD / year
Store Associates work either independently or as part of a team in any assigned retail area of a commissary store within the Defense Commissary Agency (DeCA) system, performing a variety of…
Added 1 hour ago
DC
Store Associate
Defense Commissary Agency
Camp Pendleton, CA
- $41,591 to $54,071 USD / year
Store Associates work either independently or as part of a team in any assigned retail area of a commissary store within the Defense Commissary Agency (DeCA) system, performing a variety of…
Added 1 hour ago
CN
Purchasing Agent
Commander, Navy Installations Command
Annapolis, MD · Naval Academy, MD
- $25 to $30 USD / hour
Works closely with NABSD management personnel to coordinate activities involved with procuring goods and services for NABSD administrative, retail store and food service departments.
Added 1 hour ago
B
Retail Front End Supervisor - Full-Time
Burlington
Islandia, NY
- $19 to $21 USD / hour
- Full-time
As a Retail Front End Supervisor, you’ll be an integral part of the store leadership team, working closely with Store Management in the areas of Merchandising, Customer Service, Operations,…
Added 1 hour ago
AB
Sales Associate – Optical
America's Best
Blasdell, NY
- $16 to $19.97 USD / hour
As a Sales Associate, you’ll play a key role in delivering an exceptional experience for our customers while supporting store operations and sales goals.

Delaware Restaurants

Restaurant General Manager

Newark, DE, United States

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Job details

Posting language: English
Posted: May 12, 2025

Original job description

Supervisor's Title Area Coach (AC)

Directly Supervises Associate General Managers / Shift Managers / Hourly Crew

Basic Purpose and Objectives of the Position

The Restaurant General Manager (RGM) provides overall leadership and direct supervision of operations in an individual restaurant to ensure that the restaurant meets or exceeds its annual operating plan. Focal points include:

Driving excellence in customer service
Maintaining company standards in product and facility specifications
Supervising food handling procedures and operational processes
Exercising financial control to meet the restaurant profit margin targets
Selecting, training, developing and motivating employees

The RGM directly performs hands-on operational work (as necessary) to train employees, responds to customer service needs or otherwise role model appropriate skills and behavior in the restaurant.

Principle Accountabilities

Customer Satisfaction/Product Quality

Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards.
Drives customer-focused culture by serving as role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.
Tracks, analyzes and resolves sources of customer complaints.
Ensure that food safety standards are met.

Financial

Develops and drives restaurant annual operating plan.
Analyzes sales, labor, inventory and controllables on a continual basis and takes corrective action to meet or achieve margin and sales growth targets.
Trains and mentors subordinates on financial analyses and profitability tips for the restaurant.
Develops store CAPEX requests and is the principle interface with all vendors.

Operations

Ensures that facilities and equipment are maintained to Company standards.
Monitors inventory, food preparation and order fulfillment daily to ensure adherence to Company standards
Establishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals.
Oversees development and revision of weekly management and crew schedules.

Human Resources

Directs all restaurant level HR activity including:
Personal accountability for crew hiring decisions
Learning Zone planning and execution
Performance management
Compensation
Employee relations issues up to and including termination
Provides hands-on training for management staff in Learning Zone and develops all Shift Managers and Assistant General Managers to assume higher level responsibilities.
Develops and monitors staffing plans and directs crew sourcing activities.
Manages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all Company, state and federal workplace regulations.

Success Measures

Achievement of restaurant annual operating plan
Margin improvement over previous year sales growth
Weekly/Period restaurant performance in sales, labor, ICOS and controllables
PRC results and OSAT scores
Learning Zone certification levels, crew turnover and staffing levels

Qualifications

Knowledge and Skill Requirements

Delivers Excellence in Customer Service

Is fully aware of customer needs and ensures that they receive quality products and service. Ensures work is to the correct standard. Possesses extremely high standards of product quality and speed with service and constantly monitors performance against those standards. Possesses a strong eye for detail and cleanliness. Presents a positive image through tidy and professional appearance of self and other employees. Interacts with customers in a highly effective and proactive manner. Consistently seeks to improve the customer experience. Demonstrates and emphasizes to others the importance of a winning customer experience. Uses customer feedback tools and techniques in making decisions and improving restaurant performance.

Team Leadership

Supervises others and efficiently coordinates their work. Delegates tasks to the most appropriate member of staff. Is able to remain in control in difficult situations. Provides clear direction and authority. Gets involved in a hands-on manner and leads by example. Is assertive. Communicates restaurant goals and a motivating vision; links individual performance to achieving restaurant goals. Demonstrates principled leadership and sound business ethics; stands up for what's right. Celebrates achievements; recognizes and rewards others; generates pride and commitment. Regularly coaches staff to drive performance against objectives; provides ongoing, constructive feedback. Demonstrates passion, enthusiasm and intensity in work; is a role model.

Business Savvy

Identifies problems quickly; assertively develops and implements solutions; manages restaurant flow to ensure customer satisfaction. Focuses the team on critical business issues; plans, organizes and delegates work for peak efficiency. Ensures understanding and use of available business tools by appropriate team members. Accurately analyzes financial data; identifies trends and takes appropriate action; follows-up to ensure 100% implementation. Understands key business drivers and uses this knowledge to build sales and achieve margin targets.

Team Development

Identifies appropriate staff development needs and action plans and ensures time is available for crew development. Is tenacious in ensuring that all employees receive the opportunity to learn and demonstrate new skills. Transfers own knowledge to others by clearly demonstrating procedures, maintaining high standards and "walking the talk". Provides resources for development, follows up and gives positive, direct feedback. Provides ongoing coaching and feedback as well as periodic formal assessment of progress.

Restaurant Operations

Technically proficient in all aspects of food preparation, production and delivery. Displays detailed knowledge of all key food handling/food safety procedures. Familiar with basic restaurant equipment troubleshooting. Displays detailed knowledge of all company product standards.

Educational Attainment/Experience Requirements

High school diploma or GED.
Supervisory experience in either a food service or retail environment
Demonstrates ability to maintain financial controls and coach and train hourly employees.
Proven ability to drive customer satisfaction, financial performance and employee satisfaction.

Disclaimer

The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).

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