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Delaware Eye Institute

Surgical Coordinator

Rehoboth Beach, DE, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Delaware Eye Institute is searching for an enthusiastic, detail oriented, full-time Surgical Coordinator for our Rehoboth Beach, DE office. Great work hours, no late evenings, no major holidays, a robust benefits package, a team-oriented working environment where you are heard and respected as well as clear career ladder opportunities. This is an amazing opportunity to grow your career in eye care with an incredibly well-respected practice. Our top candidate will bring at least one year of Surgical Coordinator experience in a busy ophthalmology, optometry or medical specialty practice. Delaware Eye Institute is dedicated to providing state-of-the-art, individually based, high quality, eye health care. Our doctors are board-certified, skilled ophthalmologists and optometrists that provide a range of services to help our patients attain the clearest vision possible. Our services cover a range of eye problems, including cataracts, glaucoma, retinal disorders, dry eye, and ocular injuries. We have the common goal of ascertaining the most appropriate care for any given patient, explaining the purpose of the treatment, and in initiating said therapy in a courteous and compassionate manner, irrespective of age, gender, nationality, and race or payment program. All of us at Delaware Eye Institute are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all. It isn’t speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities. The Surgical Coordinator assumes responsibility and accountability for the patient during all phases of the surgery process. Generates and coordinates the necessary information and arrangements for patient surgery including insurance verification and patient medical clearances. Uses comprehensive knowledge to supervise the surgery process and acts as a liaison between the ophthalmologist and the patient by being the primary point of contact. Compassion and patience are essential characteristics as most patients may be apprehensive. This position will require working in partnership with administrative and clinical staff demonstrating that a cooperative interaction between all departments brings success. Effective execution of this role will require the ability to multitask and respond to the needs of the patients and other staff including the ophthalmologist, efficiently and calmly.

Responsibilities:

Establish rapport with patients through initial introduction
Explain treatment procedures and review applicable options including doctor recommendations for optimal visual outcome
Arrange and confirm all pre-certification requirements including insurance prior-authorizations, referrals, and medical clearances
Verify insurance information, accurately calculate, and collect all payments related to surgery including copays, deductibles, and out-of-pocket fees
Sets surgery date and schedules all pre- and post-operative appointments related to the surgery
Answer inbound and outbound phone calls with appropriate telephone etiquette
Reviews all pre-surgery processes including physician instructions
Prepares all patient surgery kits and conducts inventory of products and checks expiration dates on a routine, scheduled basis
Conduct and/or coordinate all pre-surgical ophthalmological scans as instructed by doctor
Must be willing to travel between locations to support clinic operations (only applicable for multi-location practices)
Must be willing to work early mornings, late evenings, and weekends as required to support business needs
Execute duties of position in a professional and courteous manner
Handle sensitive information in a confidential manner
Perform other tasks and duties as assigned

Qualifications:

High school diploma or equivalent is required
Must be compassionate and can establish confidence and trust with patients
Must have the ability to remain calm and professional under pressure or stress
Highly energetic with a positive attitude
Strong attention to detail
Possess strong written and verbal communication skills
Create and maintain positive interpersonal relationships
Ability to perform as part of a team as well as work independently
One + more years’ experience working in medical practice preferred
Successful completion of JCAHPO Ophthalmic Certified Technician/Assistant or an associate degree preferred
Knowledge of medical insurance eligibility and authorization preferred
Basic computer knowledge required
Experience with NextGen, Microsoft, Clearwave, preferred

In turn we will offer:

Benefits to full-time team members that include comprehensive medical, dental and optical coverage, 401K and short and long-term disability.
No evenings, weekends or major holiday shifts.
Company-paid life insurance.
Paid holidays and generous paid time off.
Paid parking where applicable.
Team-oriented working environment where you are heard and respected.
Clear career ladder opportunities.

#ESP1

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Skills

Multitask
Attention to detail
Communication skills
Work independently

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