Logistics Compliance Analyst

The Logistics Compliance Analyst is responsible for monitoring, analyzing, and improving transportation and distribution compliance performance across the supply chain network. This role ensures adherence to customer routing guides, transportation requirements, company policies, and service level expectations. The analyst investigates freight-related discrepancies, identifies root causes of compliance failures, manages claims activity, and develops corrective actions to improve operational performance and reduce costs.

The Logistics Compliance Analyst partners closely with Transportation, Distribution, Customer Service, Inventory Control, Accounting, Carriers, and Customers to ensure accurate shipment execution, timely delivery, and continuous improvement of logistics processes.

Essential Duties and Responsibilities

• Monitor transportation and distribution compliance metrics to ensure adherence to customer requirements, company standards, and regulatory guidelines.
• File and manage freight claims from initiation through resolution, including documentation collection, carrier communication, negotiations, and recovery tracking.
• Analyze trends related to freight claims, shortages, damages, and delivery exceptions and recommend corrective actions.
• Audit freight invoices, shipment documentation, bills of lading, proof of delivery records, and carrier performance data for accuracy and compliance.
• Conduct root cause analysis on transportation service failures, customer complaints, chargebacks, and compliance violations.
• Develop and maintain compliance dashboards, scorecards, and key performance indicators (KPIs).
• Monitor carrier performance against established service, compliance, and cost objectives.
• Collaborate with operations, distribution centers, suppliers, and carriers to implement corrective and preventive action plans.
• Support customer compliance programs by reviewing routing instructions, appointment adherence, shipment accuracy, and delivery performance.
• Maintain detailed records of claims activity, compliance investigations, recoveries, and corrective actions.
• Prepare regular reports summarizing logistics performance, freight claims, service metrics, and compliance trends for management review.
• Identify opportunities to improve transportation efficiency, reduce claims exposure, and enhance customer satisfaction.
• Manages all perishable orders to ensure they are temperature compliant

Key Performance Indicators (KPIs)

• On-Time Delivery & Pick-Up Performance
• Freight Claim Recovery Rate
• Over, Short, and Damage (OS&D) Claim Frequency
• Transportation Compliance Score
• Carrier Performance Metrics
• Customer Chargeback Reduction
• Shipment Accuracy
• Cost Recovery and Claims Resolution Timeliness

Qualifications

Education

• Bachelor's degree in Supply Chain Management, Logistics, Transportation, Business Administration, or related field preferred.
• Equivalent combination of education and logistics experience may be considered.

Experience

• 1-3 years of experience in logistics, transportation, compliance, freight auditing, claims management, or supply chain operations.
• Experience handling freight claims and OS&D investigations preferred.
• Experience working with carriers, distribution centers, and customer compliance programs preferred.

Knowledge, Skills, and Abilities

• Understanding of transportation and logistics operations.
• Knowledge of freight claim procedures, carrier liability, and transportation documentation preferred.
• Familiarity with over, short, and damage (OS&D) claim processes.
• Strong analytical and problem-solving skills with the ability to identify trends and root causes.
• Proficiency in Microsoft Excel, data analysis, and reporting.
• Strong communication and relationship management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with strong organizational and follow-up capabilities.

This role plays a critical part in protecting company assets, improving service performance, reducing transportation-related costs, and ensuring a high level of customer satisfaction through effective compliance management and process improvement.

WHY DELALLO

You’ll be working in a collaborative and innovative environment with an abundance of opportunities to learn and develop. Here, you will find a culture that encourages an entrepreneurial mindset that is focused on the future. You will work with an amazing team that helps and supports professional growth as well as works as a team to make sure the job gets done.

COMPENSATION

• Competitive wages
• Bi-weekly pay
• 401k with company match

TIME OFF

• Paid time off (can be cashed out in lieu of time off, if desired)
• Paid holidays off: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas

HEALTH INSURANCE & ANCILLARY BENEFITS (available after 14 days for full time employees)

• Medical, Prescription Drug, Dental and Vision
• Hospital Indemnity
• Term Life Insurance
• Pre-tax spending accounts
• Free flu shots (all employees)

LIFE EVENTS

• Short- term and Long-term disability
• Accident
• Employee Assistance Program (Counseling, Legal, Financial, Work/Life)

CAREER OPPORTUNITIES

• Career Advancement
• Opportunities to transfer to other locations or departments
• Training & Development
• Individualized Leadership Training Opportunities
• Individualized Intern Development

TEAM MEMBER PERKS

• Referral Program
• On-Line Purchase Discount

Founded in 1950, the George DeLallo Company is a family-owned manufacturer and distributor of specialty Italian and Mediterranean foods. As pioneers and leaders of the industry, we have expanded from our beginnings in Jeannette, PA, as a roadside Italian marketplace to multiple locations. Our corporate office and distribution center is in Mount Pleasant, PA, where we lead our national sales teams and operate our fleet to service customers. We operate three olive and antipasto production facilities in Mount Pleasant, Penn, PA, and Oroville, CA. In addition, we own and operate our very own olive orchard in Oroville, CA, as well as an industrial bakery in Bridgeville, PA.

The tenured team at DeLallo is enthusiastic about the continued growth and innovation of our company. Because our owners participate in day-to-day operations, dedicated team members who exhibit a strong work ethic, teamwork and professionalism are recognized and can more rapidly further their careers. As our company continues to grow, so does our need to build a solid team who offers experience, education and specialization to key fields of operation and who can continue to drive innovation. DeLallo provides quality products and programs to create partnerships with customers, to build brand loyalty with consumers and to give employees a sense of pride in the products that they bring to the market - to delight their neighbors with innovative, authentic and wholesome foods.