Systems Administrator

The Systems Administrator is responsible for managing and maintaining company computers, mobile devices, Microsoft 365, endpoint security, and related IT systems. This position provides both Tier 1 and Tier 2 technical support, ranging from troubleshooting and end-user assistance to resolving complex technical issues and escalated problems. The Systems Administrator also provides technical guidance to Tier 1 personnel and collaborates with the Sr. Systems Engineer on infrastructure troubleshooting, system improvements, and IT projects across Del Papa Distributing locations.

Qualifications

Essential Tasks:

• Provides Tier 1 and Tier 2 technical support, including routine troubleshooting, complex technical issues, and escalated problems involving computers, mobile devices, software, printers, network connectivity, and other IT systems.
• Install, configure, maintain, and support company computers, mobile devices, peripherals, and endpoint management systems, including Microsoft Intune, and NinjaOne.
• Manage device deployments, software updates, security patches, equipment inventory, and replacements.
• Administer and support Microsoft 365, Active Directory, and Microsoft Entra ID, including user accounts, permissions, and authentication.
• Maintain endpoint security, investigate potential vulnerabilities, and escalate suspected incidents.
• Troubleshoot network connectivity, Wi-Fi, VPN, and business application issues, coordinating with vendors or senior IT personnel as needed.
• Provides technical guidance to Level 1 support personnel and maintains accurate support tickets and technical documentation.
• Assist with IT projects, system upgrades, implementations, and preventative maintenance, including monthly onsite visits to company locations.
• Participate in a rotating on-call schedule for after hours technical support, including occasional evenings, weekends, and holidays.
• Follow company security policies, operating procedures, and safety standards.
• Performs other duties and responsibilities as assigned to support departmental and business needs

Experiential and skill requirements:

• 3+ Years of IT support, system administration, or related experience preferred, including Tier 2 technical support.
• Relevant CompTIA or Microsoft certifications preferred.
• Experience with Microsoft 365, Active Directory, Microsoft Entra ID, endpoint management tools, and IT security practices.
• Working knowledge of networking, including; TCP/IP, DNS, DHCP, VPN and Wi-Fi.
• Basic knowledge of PowerShell scripting and automation.
• Strong troubleshooting, problem solving, communication, customer service, and organizational skills, with the ability to work independently and collaboratively.
• Ability to work a flexible rotating schedule.

Educational requirements:

• High school degree or equivalent required; associates or bachelor’s degree in Information Technology or related field preferred.
• Relevant CompTIA or Microsoft certifications preferred.

Physical / Sensory/Certification requirements:

• Lifting, carrying, moving, and positioning technology equipment weighing 75+ lbs., with assistance or appropriate equipment as needed.
• Accessing equipment using stairs, ladders, and appropriate tools while following safety procedures.
• Traveling between company locations based on operational needs.
• Operating hand trucks, carts, electric pallet jacks, or lift jacks when properly trained and authorized.
• Must hold valid Class C driver’s license