Jobs in the United States

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Added 1 min ago
Business Operations – Strategic Partner Manager III
itD Tech
AZ
…permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to…
Added 1 min ago
O
Sr. Director, PMO & Program Implementation
Otava
Denver, CO · Ann Arbor, MI · Indianapolis, IN · Austin, TX
- $150,000 to $170,000 USD / year
OTAVA is seeking an experienced and results-driven Director/Sr. Director, Project Management Office (PMO) & Program Implementation to lead and develop a centralized project management…
Added 1 min ago
Sr. Substation Engineer
GFT.
St. Louis, MO · Kansas City, MO · Madison, WI · Knoxville, TN · Roanoke, VA · Charlotte, NC · Phoenix, AZ · Pittsburgh, PA · Marlton, NJ · Chicago..., IL
May act in th capacity of project manager, client manager or capture/proposal manager.
Added 2 mins ago
Senior Project Manager
David Evans & Associates Inc
SPK, WA
The Senior Project Manager is responsible for leading the delivery of construction engineering, inspection, and materials testing projects while contributing to client relationships and…
Added 3 mins ago
Floating Manager for Luxury Condominiums
Guest Services Inc
Naples, FL
The General Manager is responsible for all aspects of operations and facilities management of the condominium property, including all forms of communications, human resources/personnel…
Added 3 mins ago
Water Resources Management Market Sector Leader
HDR
New York, NY · Albany, NY · Newark, NJ · Syracuse, NY · White Plains, NY · Woodcliff Lake, NJ
…strategies, developing and pursuing new clients and projects, client management, project management for key projects, technical input on projects, and staff development. The selected…
Added 4 mins ago
Janitorial Zone Manager
KBS
Sacramento, CA
Ability to understand project management and related project planning, while communicating any changes and progress.
Added 4 mins ago
Associate Account Manager Job Details | Great Lakes Cheese
Great Lakes Cheese
Hiram, OH
The Associate Account Manager, Sales will provide daily support for Account Management responsibilities with assigned customers and lead the facilitation for the Sales team with other GLC’s…
Added 4 mins ago
Physical Security Manager
FARMERS NATIONAL BANK OF CANFIELD
Canfield, OH
…customer service by answering calls and providing answers to client questions as necessary Compose/type and disseminate detailed communications to internal and external clients using email,…
Added 5 mins ago
Mechanical Engineering Manager
Actalent
Aurora, OH
We are seeking a hands-on Mechanical Engineering Manager to lead a growing mechanical engineering team while remaining actively involved in custom equipment design, technical…
Added 5 mins ago
Project Manager - Field Services
Solomon Corporation
Troy, OH
We are looking for a Project Manager to lead the successful planning, execution, and delivery of technical field service and engineering projects. This position will manage projects from…
Added 5 mins ago
RI
General Manager / Group Logistics Manager
Ryder Integrated Logistics, Inc. (Employer-Payroll)
United States
- $110,000 to $120,000 USD / year
Hours: Day Shift Hours
Added 5 mins ago
EHS Manager
BlackBox
BOWLING GREEN, OH
Black Box is expanding our national data center footprint - and we’re searching for a dynamic Project Safety Manager who is ready to take charge in fast paced high stakes construction…
Added 5 mins ago
EHS Manager
Innova Solutions Inc
Bowling Green, OH
A client of Innova Solutions is immediately hiring for an EHS Manager Position type: Full time - Contract to hire Duration: 8+ month contract Location: Bowling Green, OH As an EHS Manager,…
Added 5 mins ago
Project Manager I (Construction Installation)
BFS Group LLC
Delaware, OH
…from all backgrounds and experience levels. PURPOSE Works with client to manage installation projects by performing the following duties personally or through subordinate supervisors.…
Added 5 mins ago
RC
Owner Liaison
Rise Collective
Santa Rosa Beach, FL
- $75,000 USD / year
Ability to work flexible hours and/or extended hours as needed to accommodate client and project needs as well as team members in multiple time zones.
Added 5 mins ago
RC
Owner Liaison
Rise Collective
Blue Ridge, GA
- $75,000 USD / year
Ability to work flexible hours and/or extended hours as needed to accommodate client and project needs as well as team members in multiple time zones.
Added 6 mins ago
Human Resources Senior Manager, New Albany Ohio
Amgen
New Albany, OH
Strong analytical, problem solving, consulting, and project management skills.
Added 6 mins ago
Senior Test Engineer (EE26129)
TMEIC Corporation Americas
Roanoke, VA
· Ensure all testing activities comply with industry standards, safety regulations, and internal quality management systems
Added 6 mins ago
Buyer - (PRP26418)
TMEIC Corporation Americas
Brookshire, TX
· Gather data to manage performance evaluation of assigned product’s supplier and submit to manager
Added 6 mins ago
Sr Financial Planning Analyst (PR26134)
TMEIC Corporation Americas
Houston, TX
…evaluate business scenarios, and explain financial implications to management, in collaboration with business operations, business development, and technology…
Added 6 mins ago
Project Analyst
TMEIC Corporation Americas
Houston, TX
Provide analytical and administrative services for engineering, commissioning, and project management
Added 6 mins ago
Design Manager - Advanced Electronics
Gilbane Building Company
Darbydale, OH
Design Manager - Advanced Electronics Job Locations US-OH-Columbus | US-OH-New Albany Requisition ID 2026-13668 Category Project Management Overview Are you looking for a highly rewarding…
Added 6 mins ago
SPO Project Manager - Cleveland
Turner Construction Company
Cleveland, OH
Division: Cleveland Main Project Location(s): Cleveland, OH 44101 USA Minimum Years Experience: Travel Involved: Job Type: Regular Job Classification: Experienced Education: Job Family:…
Added 6 mins ago
Sr. Creative Project Manager - Omnichannel Creative Campaigns - AS29-2001691L019
Creative Circle
Cleveland, OH
We are seeking an experienced Sr. Creative Project Manager to lead the planning, execution, and delivery of complex creative initiatives, integrated campaigns, and large-scale marketing…

Del Mar Vacations

Client Experience Manager

Orleans, MA, United States

Apply on ats.rippling.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

About the Role:

The Client Experience Manager is the trusted homeowner advocate who owns every stage of the ownership journey - from onboarding through retention and offboarding - ensuring each property and partnership meets a 5-star standard. Reporting to the Director of Homeowner Revenue, this role blends relationship management, project coordination, and revenue generation for an assigned portfolio of homeowners.

Core Responsibilities Relationship Management

Single Point of Contact: Serve as the primary, dependable contact for assigned homeowners - anticipating needs, responding promptly, and following through until resolution - while managing all administrative emails, phone calls, and client interactions; provide cross-team support to other Client Managers as needed.
Proactive Outreach: Maintain contact through calls on a rolling 60-day basis, staying ahead of concerns and building trust; track owner sentiment and escalate at-risk accounts before they become issues.
Partnership Guidance: Communicate with clarity and confidence on the boundaries and obligations of homeowner agreements, setting expectations for complimentary services, owner obligations, and available billable services.
Owner Experience: Own the human side of onboarding - introducing new homeowners to the Del Mar way of doing business, training them on the owner portal, and guiding them through onboarding touchpoints so they feel confident and supported from day one.

Onboarding

Listing Timeline: Guide new homeowners from signed contract to live listing with energy and precision, targeting a 14-day timeline in partnership with Onboarding Manager.
First Contact: Send an introductory email and schedule a video call within 24 hours of signing - first impressions set the tone for the partnership.
Week-One Checklist: Own portal access, keys/alarm information, occupancy tax certificate, ACH/W9 setup, service package selection, and personal-use date booking.
Onboarding to Del Mar piece w/ video call for owner portal

Proactive 5-Star Service Delivery

Home Visits: Physically visit each assigned property at least once per season, building the kind of hands-on familiarity that lets you catch and address issues in person before they grow.
Project Coordination: Handle homeowner requests for tasks and projects from quoting through invoicing, keeping owners informed at every step along the way.
Damage Reports: Triage and communicate any necessary guest damage reports to homeowners with speed and thoroughness.
Pre-Arrival Reports: Review and approve reports before owner stays, resolving issues in advance so owners arrive at a home that's ready.
Service Package Adoption: Guide homeowners toward the service packages that keep their homes in top condition year-round.
Value-Added Services: Meet and exceed annual goals for selling and coordinating value-added services, keeping at least 85% of your portfolio engaged in non-reactive, proactive home care and maximizing property management revenue.

Retention

Owner Scorecard: Track owner satisfaction and loyalty through referrals, reviews, complaint trends, approval of billable work, and tenure, staying attuned to the relationship's health over time.

Reactive Service Delivery

Issue Resolution: Monitor outstanding homeowner issues and work cross-functionally to close them out fully, not just quickly.
Respond and Resolve: Meet every homeowner inquiry with readiness and enthusiasm, respond without delay, and see each issue through with empathy and efficiency to genuine resolution.
***review final invoices for owners - owner perspective when looking at anything- internal advocate- billing

Offboarding

Exit Management: Manage a homeowner's exit from the portfolio with care and minimal risk, targeting completion within 30 days of the rentable period's end.
Closing Process: Coordinate final cleaning, inventory removal, and a documented final walkthrough; draft the closing agreement and escalate any concession beyond standard thresholds for review.

Scorecards & Metrics

Performance Tracking & Accountability: Manage individual and team metrics tied to owner experience, in-home care, communication, trust, and satisfaction. Take ownership of your scorecard results - consistently hitting target metrics and proactively closing any gaps you find or bringing forward proactive solutions when performance dips, rather than waiting to be asked.

Qualifications

Bachelor's degree preferred, or equivalent professional experience.
3+ years in client management, account management, hospitality, or property management, with a track record of managing a portfolio of relationships or accounts.
Experience in the vacation rental or hospitality industry preferred
Comfort working across CRM and service management platforms.
Strong organizational skills with the ability to manage multiple high-trust relationships and projects simultaneously.
Home knowledge, project management
Willingness to adopt and use AI tools to support daily workflows.

Why Join the Del Mar Vacations Team Del Mar Vacations is a Veteran-owned and operated, full-service vacation rental company on Cape Cod. We specialize in providing 5-star experiences to our guests, homeowners and each other. As a hospitality and service first culture, our team and their talents are the key to our success.

Working at Del Mar means you will be surrounded by passionate, smart, and engaged people who are focused on superior problem solving and outstanding customer service. Our ideal candidates enjoy working in a small, tight-knit, high energy and supportive team, are intellectually curious, comfortable with ambiguity, have a positive outlook, and are able to pivot quickly as things change.

Benefits

2 weeks of vacation time
1 week of sick time
Partially subsidized health insurance
HSA (health savings account)
401k with up to 4% match
Professional development opportunities
Yearly bonus program (and other rewards and recognition both big and small)

Salary Range: $65,000-$85,000 + bonus

Schedule: Full time, Weekly Schedule Varies by time of year accordingly:

Mid-September through June: Monday to Friday
June through mid-September: Monday to Saturday, with one day off during the week (not Wednesday)
Mid-September through October: rotating Saturdays, with one Client Manager on the team covering each Saturday.

Del Mar Vacation, Inc is an equal opportunity employer. All employment will be decided solely on the basis of your qualifications and merit and according to hiring needs. We are committed to creating a collaborative team and do not to discriminate based off race, color, religion, creed, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, amnesty, status as a covered veteran, military service, or any other class protected by applicable federal, state, and local law

Apply on ats.rippling.com About employer

More about this job

Skills

Onboarding
Cleaning
Communication skills
Organizational skills
Project management

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Work requirements

Jobs in the United States