Jobs in the United States

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Assistant Store Leader (Assistant Manager)
7-Eleven
Carroll, OH
- $11 to $17 USD / hour
Competency in cash handling, fuel transactions, and promoting our loyalty program.
Added 1 min ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
Lancaster, OH
- $11 to $17 USD / hour
Competency in cash handling, fuel transactions, and promoting our loyalty program.
Added 1 min ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
Lancaster, OH
- $11 to $17 USD / hour
Competency in cash handling, fuel transactions, and promoting our loyalty program.
Added 1 min ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
Delaware, OH
- $12 to $18.5 USD / hour
Competency in cash handling, fuel transactions, and promoting our loyalty program.
Added 1 min ago
Project Manager Technical Project Mgmt. (IT) Manager
Vertiv Corporation
Westerville, OH
Job Description POSITION SUMMARY Vertiv is seeking a highly motivated and experienced Project Manager for projects with global, enterprise-wide impact within the IT Digital Transformation…
Added 1 min ago
Growth Associate - Strategic Accounts (Army & VA)
KARSUN SOLUTIONS LLC
Darbydale, OH
…up-and-coming growth professional, such as a former Government Program Manager/Analyst or a consultant looking to transition from a major consulting firm, who brings hands-on exposure to VA…
Added 1 min ago
F135 Program Digital Solutions Product Owner (Onsite)
RTX
United States
Qualifications You Must Have:
Added 2 mins ago
Lead Industry Solution Specialist
Salesforce.com, Inc.
Darbydale, OH
…programs. Build & provide templates, enablement, etc to support the program. Ensure that the totality of Payer demos/demo scripts in the demo org tell a cohesive, compelling story grounded…
Added 2 mins ago
Manufacturing Program Manager Subject Matter Expert
Huntington Ingalls Industries
Wright Patterson AFB, OH · Dayton, OH
Must have a TS/SCI clearance · + Active TS/SCI clearance + Ten (10) of these years must have been in an acquisition program office on an ACAT I or ACAT II DoD acquisition program
Added 2 mins ago
Associate Sales Administrator - Cleveland, OH
Medtronic
Cleveland, OH
…computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each…
Added 2 mins ago
Field Reimbursement Manager, Oncology (Cleveland, OH) - Patient Engagement & Customer Solution (PECS)
J&J Family of Companies
Cleveland, OH
…Solutions (PECS) team is recruiting for a Field Reimbursement Manager, Oncology for the Cleveland, HO territory which will be a field-based position. The Cleveland, OH territory includes…
Added 2 mins ago
NES Midwest - Outreach Specialist I
Franklin Energy
Cincinnati, OH
…solutions, combining unmatched expertise in strategic consulting, program delivery, product solutions, and design/build services. Powered by our advanced AI-driven technology platforms, we…
Added 2 mins ago
Manager, Strategic Content & Presentations
Corning
Charlotte, NC
Added 2 mins ago
Product Manager
Meta
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…federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine…
Added 2 mins ago
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Cloud Consulting Delivery Lead- Fusion Applications
Oracle
Columbus, OH
- $126,200 to $264,100 USD / year
As needed, act as functional Executive Sponsor for a complex program/client, providing guidance and direction to project team and client.
Added 2 mins ago
Senior Consultant, Pharmacy Consulting
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Cleveland, OH · Cincinnati, OH · Columbus, OH
…employers and public-sector plan sponsors on pharmacy benefit manager (PBM) strategy, contracting, procurement, and financial performance. You will combine prescription drug benefits…
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Coronary Principal Clinical Specialist - Columbus, OH
Medtronic
Columbus, OH
The Clinical Specialist Manager (CSM) and National Sales Director may include primary responsibility for sales if no other sales representative is assigned to the business unit.
Added 2 mins ago
Physician Pay Analyst
Intermountain Health
Columbus, OH
The Physician Payroll Analyst collaborates with the Physician Payroll Manager, physicians, and all levels of leaders throughout the organization to administer physician payroll and provide…
Added 2 mins ago
Senior Manager, Critical Account Programs - United States
Cornerstone OnDemand
Columbus, OH
The Senior Manager, Critical Account Programs will build this capability from the ground up and operate it in practice. You will own the situations that matter most: the largest, heaviest,…
Added 2 mins ago
Global Supply Chain Manager, ODM Network Switches Infrastructure Supply Chain
Meta
Columbus, OH
Global Supply Chain Manager, ODM Network Switches Infrastructure Supply Chain Responsibilities:
Added 2 mins ago
Analytics Program Manager
Meta
Columbus, OH
…limits of distance, and even the rules of physics. Analytics Program Management drives data initiatives to successful delivery. Using clear communication and cross-functional collaboration,…
Added 2 mins ago
Strategic Program Manager
World Wide Technology Holding, LLC
Los Angeles, CA
Must have experience working within a Professional Services/Managed Services environment
Added 2 mins ago
AC
Executive Administrative Assistant
Aston Carter
Newark, CA
- $33.02 to $52 USD / hour
Under the direction of the Manager, assist managing projects and programs which support the Stanford Hospital and Clinics organization and integration of the department. Provides leadership…
Added 2 mins ago
AC
Commodity Manager
Aston Carter
Michigan City, IN
- $40 to $55 USD / hour
Candidates commuting from the broader Chicago regional market must be able to report to the primary facility approximately two days per week
Added 2 mins ago
AC
Payroll Specialist
Aston Carter
Fort Lauderdale, FL
- $24 USD / hour
Work EnvironmentThe position is 100% onsite, working 5 days per week in the office from Monday to Friday, 8:00 AM to lunch

Del Mar Vacations

Client Experience Manager

Orleans, MA, United States

Apply on ats.rippling.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

About the Role:

The Client Experience Manager is the trusted homeowner advocate who owns every stage of the ownership journey - from onboarding through retention and offboarding - ensuring each property and partnership meets a 5-star standard. Reporting to the Director of Homeowner Revenue, this role blends relationship management, project coordination, and revenue generation for an assigned portfolio of homeowners.

Core Responsibilities Relationship Management

Single Point of Contact: Serve as the primary, dependable contact for assigned homeowners - anticipating needs, responding promptly, and following through until resolution - while managing all administrative emails, phone calls, and client interactions; provide cross-team support to other Client Managers as needed.
Proactive Outreach: Maintain contact through calls on a rolling 60-day basis, staying ahead of concerns and building trust; track owner sentiment and escalate at-risk accounts before they become issues.
Partnership Guidance: Communicate with clarity and confidence on the boundaries and obligations of homeowner agreements, setting expectations for complimentary services, owner obligations, and available billable services.
Owner Experience: Own the human side of onboarding - introducing new homeowners to the Del Mar way of doing business, training them on the owner portal, and guiding them through onboarding touchpoints so they feel confident and supported from day one.

Onboarding

Listing Timeline: Guide new homeowners from signed contract to live listing with energy and precision, targeting a 14-day timeline in partnership with Onboarding Manager.
First Contact: Send an introductory email and schedule a video call within 24 hours of signing - first impressions set the tone for the partnership.
Week-One Checklist: Own portal access, keys/alarm information, occupancy tax certificate, ACH/W9 setup, service package selection, and personal-use date booking.
Onboarding to Del Mar piece w/ video call for owner portal

Proactive 5-Star Service Delivery

Home Visits: Physically visit each assigned property at least once per season, building the kind of hands-on familiarity that lets you catch and address issues in person before they grow.
Project Coordination: Handle homeowner requests for tasks and projects from quoting through invoicing, keeping owners informed at every step along the way.
Damage Reports: Triage and communicate any necessary guest damage reports to homeowners with speed and thoroughness.
Pre-Arrival Reports: Review and approve reports before owner stays, resolving issues in advance so owners arrive at a home that's ready.
Service Package Adoption: Guide homeowners toward the service packages that keep their homes in top condition year-round.
Value-Added Services: Meet and exceed annual goals for selling and coordinating value-added services, keeping at least 85% of your portfolio engaged in non-reactive, proactive home care and maximizing property management revenue.

Retention

Owner Scorecard: Track owner satisfaction and loyalty through referrals, reviews, complaint trends, approval of billable work, and tenure, staying attuned to the relationship's health over time.

Reactive Service Delivery

Issue Resolution: Monitor outstanding homeowner issues and work cross-functionally to close them out fully, not just quickly.
Respond and Resolve: Meet every homeowner inquiry with readiness and enthusiasm, respond without delay, and see each issue through with empathy and efficiency to genuine resolution.
***review final invoices for owners - owner perspective when looking at anything- internal advocate- billing

Offboarding

Exit Management: Manage a homeowner's exit from the portfolio with care and minimal risk, targeting completion within 30 days of the rentable period's end.
Closing Process: Coordinate final cleaning, inventory removal, and a documented final walkthrough; draft the closing agreement and escalate any concession beyond standard thresholds for review.

Scorecards & Metrics

Performance Tracking & Accountability: Manage individual and team metrics tied to owner experience, in-home care, communication, trust, and satisfaction. Take ownership of your scorecard results - consistently hitting target metrics and proactively closing any gaps you find or bringing forward proactive solutions when performance dips, rather than waiting to be asked.

Qualifications

Bachelor's degree preferred, or equivalent professional experience.
3+ years in client management, account management, hospitality, or property management, with a track record of managing a portfolio of relationships or accounts.
Experience in the vacation rental or hospitality industry preferred
Comfort working across CRM and service management platforms.
Strong organizational skills with the ability to manage multiple high-trust relationships and projects simultaneously.
Home knowledge, project management
Willingness to adopt and use AI tools to support daily workflows.

Why Join the Del Mar Vacations Team Del Mar Vacations is a Veteran-owned and operated, full-service vacation rental company on Cape Cod. We specialize in providing 5-star experiences to our guests, homeowners and each other. As a hospitality and service first culture, our team and their talents are the key to our success.

Working at Del Mar means you will be surrounded by passionate, smart, and engaged people who are focused on superior problem solving and outstanding customer service. Our ideal candidates enjoy working in a small, tight-knit, high energy and supportive team, are intellectually curious, comfortable with ambiguity, have a positive outlook, and are able to pivot quickly as things change.

Benefits

2 weeks of vacation time
1 week of sick time
Partially subsidized health insurance
HSA (health savings account)
401k with up to 4% match
Professional development opportunities
Yearly bonus program (and other rewards and recognition both big and small)

Salary Range: $65,000-$85,000 + bonus

Schedule: Full time, Weekly Schedule Varies by time of year accordingly:

Mid-September through June: Monday to Friday
June through mid-September: Monday to Saturday, with one day off during the week (not Wednesday)
Mid-September through October: rotating Saturdays, with one Client Manager on the team covering each Saturday.

Del Mar Vacation, Inc is an equal opportunity employer. All employment will be decided solely on the basis of your qualifications and merit and according to hiring needs. We are committed to creating a collaborative team and do not to discriminate based off race, color, religion, creed, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, amnesty, status as a covered veteran, military service, or any other class protected by applicable federal, state, and local law

Apply on ats.rippling.com About employer

More about this job

Skills

Onboarding
Cleaning
Communication skills
Organizational skills
Project management

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Work requirements

Jobs in the United States