Inside Sales Rep

Defibtech is seeking an Inside Sales Representative responsible for driving AED sales and customer growth by managing inbound and outbound opportunities, supporting Defibtech's distributor partners and regional sales managers, and growing revenue from the installed base. Working within Defibtech's distributor-led sales model, the role owns opportunities from first inquiry through quote, distributor handoff, and order follow-up. The Inside Sales Representative partners closely with Customer Service, Marketing, and the field sales team to deliver results against defined sales targets. This position is based onsite at our headquarters in Guilford, CT.

Core Responsibilities:

• Qualifies and manages inbound leads from marketing campaigns, website inquiries, trade shows, and distributor referrals; routes qualified opportunities to the appropriate distributor and regional sales manager and follows up to closure.
• Conducts outbound outreach to assigned accounts, segments, or territories to generate new opportunities and support sales campaigns.
• Grows revenue from the installed base by identifying replacement, upgrade, accessory, and consumable (pads and batteries) opportunities.
• Coordinates with Sales Operations on order entry and follows up on orders, deliveries to ensure a positive customer experience.
• Supports distributor partners with product information, quotes, lead follow-up, and bid or RFP responses as needed.
• Supports sales leadership with account research, opportunity follow-up, and preparation for customer and distributor meetings.
• Manages pipeline, activities, and forecasts accurately in Salesforce; maintains complete and current account, contact, and opportunity records.
• Meets or exceeds assigned sales targets and activity goals.
• Shares customer and market insights with Sales and Marketing to improve campaigns, messaging, and lead quality.
• Participates in trade shows, webinars, and customer events as needed.
• Identifies potential product complaints and adverse events and routes them to Customer Service/Quality per Defibtech's complaint-handling procedures.
• Demonstrates Defibtech's values on the job. Promotes and participates in continuous improvement.
• Actively supports compliance of Company operations to all applicable laws, regulations and standards, good business practices and company documented procedures (including but not limited to FDA, Quality Management Systems Regulations, safety regulations, and applicable statutes).

Qualifications / Requirements:

• High school diploma or equivalent required; bachelor's degree preferred (business, marketing, communications, healthcare, or a related field).
• At least 1 year of related experience in inside sales, customer service, account management, or another customer-facing role, or an equivalent combination of training, education, and/or experience.
• Preferred candidates will have 2 or more years of related experience.
• Previous experience within medical device, healthcare, safety, or distributor/channel sales
• Salesforce or other CRM experience preferred.
• Competitive, results-oriented mindset with a track record of meeting goals.
• Excellent phone, email, and video communication skills; able to build rapport and explain technical products clearly.
• Strong follow-through, organization, and pipeline discipline.
• Customer-focused, with sound judgment, initiative, and personal accountability.
• Ability to prioritize and manage multiple tasks in a fast-paced, regulated environment without compromising quality.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).

Work Environment and Physical Demands:

• Office setting; hybrid capable.
• Occasional domestic travel for trade shows, training, and customer or distributor meetings, less than 10%.
• Sedentary work with frequent computer work, standing, and short durations of walking throughout location(s) and lifting up to 10lbs.

Compensation:

• $27 - 38 per hour, non-exempt, depending on experience, qualifications, and other job-related factors.

Benefits:

• Defibtech offers a comprehensive benefits package including health and wellness benefits, company-paid disability & life insurance, and 401k with company matching contribution and more.
• Defibtech promotes a challenging, collaborative, and friendly culture that is centered around our values and mission.
• Defibtech is supportive of work balance, providing company gatherings to add fun and generous paid time off and flexibility for employees to manage time and responsibilities.
• Defibtech is committed to empowering and supporting our employees in their philanthropic efforts through donation programs and time off for volunteerism.

The above description of core responsibilities and qualifications is intended to describe the general nature and level of the work being performed, but they are not an exhaustive list of all the required responsibilities and skills of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Defibtech is committed to a diverse workplace and is an Equal Opportunity/Affirmative Action employer and E-Verify Company. We provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

All offers of employment are contingent upon the successful completion of a background check, drug screen, verification of legal right to work in the U.S., and in some cases, a credit check. A credit check will be administered when a prospective employee will be working in Finance, or where duties may involve handling of funds, accounts, or cash. A Motor Vehicle (MVR) check will be administered when a prospective employee will be regularly driving on Company business.

Defibtech endeavors to make www.defibtech.com accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at 203.453.6654. This contact information is for accommodation requests only and should not be used to inquire about the status of applications.