Summary See below for important information regarding this job. Duties If selected at the GS-11 or GS-12 level, the below responsibilities will be performed in a developmental capacity. | Provides technical guidance, counsel, and coaching to DLA Leadership, Sponsors, Champions, and Master Black Belts (MBB), Black Belts (BB), Green Belts (GB), and CPI event participants. | Administers the organization's primary program management information system (e.g., SharePoint Online), responsible for user access, data integrity, and continuous enhancement. | Designs, develops, tests, and deploys business process automation and workflow solutions using enterprise platforms, with a focus on the Microsoft Power Platform | (e.g., Power Apps, Power Automate, Power BI), ServiceNow, and/or other Robotic Process Automation (RPA) applications. | Participates in Executive Planning Sessions, Project Identification and Selection Workshops (PISW), Value Stream Analysis/Map (VSA/VSM), CPI projects, and other activities as needed. | Proactively identifies and implements innovative approaches to system utilization, including the integration of automation, AI powered tools, and advanced analytics to improve team productivity and program outcome. | Serves as a critical liaison between program stakeholders and development resources. Translates qualitative business needs and user feedback into clear, well-documented technical requirements for automation and information system enhancements. | Prepare draft briefings and reports on the status of the overall CPI Program for the Team Lead/CPI Officer to present to the DLA Executive Board, Alignment Group, and other Governance forums. | Assists in resolving concerns and disagreements to promote unified practices and standards across DLA. | Provides technical guidance, counsel, and coaching to DLA Leadership, Sponsors, Champions, and Master Black Belts (MBB), and Organizational CPI Program Managers as directed by the Team Lead. | Supports the Team Lead/CPI Officer as a member of the Enterprise CPI Certification Board with members from across DLA. | Assists in administering the terms and conditions to ensure contractor and government performance compliance. Assists in leveraging the Quality Assurance Surveillance Plan (QASP) to assess contractor performance. | Supports the CPI (Continuous Process Improvement) Branch within the Strategy and Performance Improvement Division for CPI implementation throughout Defense Logistics Agency (DLA).
Qualifications
Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-13 level, applicants must possess one year of specialized experience equivalent to the GS-12 level or equivalent under other pay systems in the Federal service, military, or private sector. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military, or private sector. To qualify at the GS-11 level, applicants must possess one year of specialized experience equivalent to the GS-09 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes:
GS-11: Broad knowledge of qualitative and quantitative methods for the assessment and improvement of program effectiveness such as CPI principles, theories and practices and their application to complex programs and/or projects; Possesses highly developed written and oral communication skills to effectively convey policies and practices at various management levels.
GS-12: Working knowledge of qualitative and quantitative methods for the assessment and improvement of program effectiveness such as CPI principles, theories and practices and their application to complex programs and/or projects; Assisting leadership with strategic alignment of projects within mission objectives, project prioritization and selection, metrics selection performance, and infrastructure support; Prepare sensitive briefings and reports, independently or as a member of a team.
GS-13: Mastery of the application of a wide range of qualitative and quantitative methods for the assessment and improvement of program effectiveness such as advanced CPI principles, theories and practices and their application to complex programs and/or projects; Prepare sensitive briefings and reports independently. Ability to coach MBB, BB and GBs on program tools and elements. Mastery of management principles, concepts, and practices, and a comprehensive knowledge of DoD policies, regulations, and directives.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Education Substitution: Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. Education must be from a college or university accredited by an organization approved by the U.S. Department of Education. See http://ope.ed.gov/accreditation/Search.aspx. If using education to meet basic qualifications, YOU MUST SUBMIT A TRANSCRIPT as supplemental documentation. To qualify based on education in lieu of specialized experience, you must possess:
GS-11: Successfully completed PH.D. or Equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree.
GS-12: There is no education Substitution at this level.
GS-13: There is no education Substitution at this level.
Are you using your education to qualify? You MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: Unofficial transcripts are acceptable at time of application.
GRADUATE EDUCATION: One academic year of graduate education is considered to be the number of credits hours that your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study.
FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. How you will be evaluated
The assessments for this job will measure the following Competencies:
- Accountability
- Attention to Detail
- Customer Service
- Decision Making
- Flexibility
- Influencing/Negotiating
- Integrity/Honesty
- Interpersonal Skills
- Learning
- Reading Comprehension
- Reasoning
- Self-Management
- Stress Tolerance
- Teamwork
If you meet the minimum qualifications of this position, you may be presented with instructions on how to access the USA Hire Competency Based Assessments (CBA) system. These additional online assessments must be completed within 48 hours following the close of this announcement unless you have requested Reasonable Accommodation for the USA Hire CBA. Your results will be kept on record for one year when applying for future jobs that require the same USA Hire CBA. NOTE: If the USA Hire CBA is altered within a year of your last application, you will be required to take the new USA Hire CBA. If no additional online assessments are required you will receive an OPM notification stating "It has been determined that you have completed all required online assessments and your application is complete. No further action is required."
Once the application process is complete, a review of your resume and supporting documentation may be completed and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. The rating you receive is based on your responses to the assessment questionnaire. The score is a measure of the degree to which your background matches the competencies required for this position. If your resume and/or supporting documentation is reviewed and a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating. How to apply To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section.
The complete application package must be submitted by 11:59 PM (EST) on the closing date to receive consideration.
- To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
- You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application. NOTE: Resumes up to a total of two pages will be accepted. Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement.
- You will receive an email notification when your application has been received for the announcement.
- To verify the status of your application, log into your USAJOBS account, https://www.usajobs.gov, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.
To preview the questionnaire, please go to https://apply.usastaffing.gov/ViewQuestionnaire/13106854. Other information As required by 5 C.F.R. § 302.106, DLA will provide Section 508 conformant ICT to employees with disabilities. All ICT interfaces with the public related to vacancy announcements and career transition opportunities must conform to the applicable requirements in the current ICT Standards and Guidelines (36 C.F.R. § 1194).
For Important General Applicant Information and Definitions go to: http://www.dla.mil/portals/104/documents/careers/GenAppInfoDef.pdf
Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/140025_vol300.PDF
Information for Veterans is available at: https://www.dla.mil/Careers/Programs/. As of 23 December 2016, Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement.
Drug-Free Workplace Policy
The Defense Logistics Agency (DLA) is committed to maintaining a safe, drug-free workplace. All DLA employees are required to refrain from illegal drug use on and off duty. DLA conducts pre-employment, reasonable suspicion, post-accident, and random drug testing.
Applicants tentatively selected for employment in testing designated positions will undergo a urinalysis to screen for illegal drug use prior to appointment. Refusal to undergo testing or testing positive for illegal drugs will result in withdrawal of the tentative job offer and a six-month denial of employment with DLA from the date of the drug test. Employees in drug testing designated positions are subject to random drug testing. A negative drug test result must be received by HR within 30 calendar days after the EOD (i.e., start date). The selectee's inability successfully pass; or refusal to conduct the test may result in: 1) the tentative or FJO being withdrawn during the recruitment process; or 2) subsequently being removed from Federal service for failure to meet a condition of employment. You may be required to sign a "Drug Test Statement of Understanding" if you are selected for this position.
The DLA drug testing panel tests for the following substances: marijuana, cocaine, opiates, heroin, phencyclidine, amphetamines, methamphetamines, fentanyl, norfentanyl, methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), and opioids.
ADVISORY: Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law and under Federal law, Marijuana is illegal.
Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.
