Receptionist/Admin Assistant

Receptionist/Administrative Assistant

Job Objective: Assists in daily operations of dealership by greeting and cashing out customers, answering the telephone, transferring calls and recording messages for all dealership personnel.

QUALIFICATIONS

License-

• Driver’s License (DL)

Education- High school diploma (or equivalent)

Skills-

• Read and comprehend instructions and information
• Strong communication skills
• Ability to meet company’s production and quality standards

GENERAL EXPECTATIONS

• Devote himself/herself to ensuring customer satisfaction
• Inquire about management, production, and quality requirements established by the company
• Develop and maintain effective listening skills
• Understand and follow company rules, policies and expectations
• Establish personal performance goals consistent with company standards of productivity and devise a strategy to meet goals
• Understand terminology of business and remain current with technology changes in products and service
• Know and comprehend federal, state, and local requirements which govern the company’s business
• Attend company meetings as required
• Participate in performance management
• Uphold company’s non-disclosure and confidentiality policies and agreements
• Follow lawful directions from supervisors
• Interact well with others and positively influence employee morale
• Work evening, weekend, and holiday work hours as required
• Maintain professional personal appearance

JOB-SPECIFIC RESPONSIBILITIES

• Conduct telephone transactions efficiently in a courteous, friendly, and polite fashion.
• Greet and assist customers by providing requested information, forwarding calls, or documenting messages.
• Provide quality assistance to dealership personnel to support high-quality productivity in all departments of the dealership
• Establish and maintain easy and accessible filing system for all necessary documents
• Receive and distribute reliable and current messages to dealership personnel.
• Order required office supplies
• Cash-out customers.