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Default - MMO

Instructional Designer

Cleveland, OH, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Medical Mutual employees must submit their applications through MySource.

Note: This is a hybrid role requiring 3 days per week on-site in our Brooklyn, Ohio office.

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.2 million members through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.

Job Summary:

Participates in the design and development of engaging and highly effective training programs using proven adult learning methodologies. Develops classroom, online and blended learning solutions. Creates, updates and redesigns instructional content.

Responsibilities:

Instructional Designer I

Develops routine or standardized instructor-led and online program materials including participant materials, leader guides, train the trainer materials, online training courses, and web conferences.
Works with subject matter experts to design training curriculum which includes creating course objectives and content designs/storyboards.
Supports pilot/beta tests with facilitators to ensure effectiveness of development programs and compatibility with other systems.
Researches and evaluates new training technology, tools and best practices.
Performs other duties as assigned.

Instructional Designer II

Develops foundational to moderately complex instructor-led and online program materials including participant materials, leader guides, train the trainer materials, online training courses, and web conferences.
Works with subject matter experts to design and review training curriculum which includes creating course objectives and content designs/storyboards.
Leads small to medium scale instructional design projects including setting priorities, monitoring progress, and ensuring objectives are achieved using proven project management methodology.
Conducts or supports pilot/beta tests with facilitators to ensure effectiveness of development programs and compatibility with other systems.
Evaluates the impact and effectiveness of training content and materials.
Performs other duties as assigned.

Instructional Designer III

Develops complex instructor-led and online program materials including participant materials, leader guides, train the trainer materials, online training courses, and web conferences.
Leads small to medium scale instructional design projects including setting priorities, monitoring progress, and ensuring objectives are achieved using proven project management methodology.
Works with subject matter experts to design and review training curriculum which includes creating course objectives and content designs/storyboards
Conducts or supports pilot/beta tests to ensure effectiveness of development programs and compatibility with other systems.
Evaluates the impact and effectiveness of training content and materials.
Researches and evaluates new training technology, tools and best practices.
Performs other duties as assigned.

Qualifications:

Instructional Designer I

Education and Experience:

Bachelor's degree in business, adult education, or related field. Equivalent education and experience directly related to the role may substitute for a degree.
Experience with creating presentations and/or training materials.

Technical Skills and Knowledge:

Basic to intermediate Microsoft Office skills (Word, Excel, PowerPoint) and SharePoint.
Good presentation skills.

Instructional Designer II

Education and Experience:

Bachelor's degree in business administration, adult education, instructional design, or related field. Equivalent education and experience directly related to the role may substitute for a degree.
2 years of experience as an Instructional Designer or equivalent experience designing and developing blended learning solutions, preferably in health insurance or financial services.

Technical Skills and Knowledge:

Intermediate to advanced Microsoft Office (Word, Excel, PowerPoint), SharePoint, and online learning authoring software skills (Adobe Cloud Suite with attention to Photoshop, InDesign, Acrobat, Premier Rush, and Illustrator preferred).
Intermediate to advanced Articulate Rise and Storyline with ability to use branching and layers. Or equivalent with Captivate.
Knowledge of and the ability to apply instructional design theories and adult learning principles.

Instructional Designer III

Education and Experience:

Bachelor's degree in business administration, adult education, instructional design, or related field. Equivalent education and experience directly related to the role may substitute for a degree.
3 years of experience as an Instructional Designer or equivalent experience designing and developing blended learning solutions, preferably in health insurance or financial services.
Experience with Train-the-Trainer and/or facilitation is a plus.

Professional Certification(s):

Instructional Design Certification preferred (or continued progress towards designation).

Technical Skills and Knowledge:

Advanced Microsoft Office (Word, Excel, PowerPoint), SharePoint, and online learning authoring software skills (Adobe Cloud Suite with attention to Photoshop, InDesign, Acrobat, Premier Rush, and Illustrator preferred).
Advanced Articulate Rise and Storyline with ability to use branching and layers. Or equivalent with Captivate.
Knowledge of and the ability to apply more progressive instructional design theories and adult learning principles.

Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:

A Great Place to Work:

We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.
Employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.
On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.
Discounts at many places in and around town, just for being a Medical Mutual team member.
The opportunity to earn cash rewards for shopping with our customers.
Business casual attire, including jeans.

Excellent Benefits and Compensation:

Employee bonus program.
401(k) with company match up to 4% and an additional company contribution.
Health Savings Account with a company matching contribution.
Excellent medical, dental, vision, life and disability insurance - insurance is what we do best, and we make affordable coverage for our team a priority.
Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.

An Investment in You:

Career development programs and classes.
Mentoring and coaching to help you advance in your career.
Tuition reimbursement up to $5,250 per year, the IRS maximum.
Diverse, inclusive and welcoming culture with Business Resource Groups.

About Medical Mutual:

Medical Mutual’s status as a mutual company means we are owned by our policyholders, not stockholders, so we don’t answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us.

There’s a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Our plans provide peace of mind to more than 1.2 million Ohioans.

We’re not just one of the largest health insurance companies based in Ohio, we’re also the longest running. Founded in 1934, we’re proud of our rich history with the communities where we live and work.

We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.

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