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Default - MMO

Clinical Program Analyst

Cleveland, OH, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Medical Mutual employees must submit their applications through MySource.

Note: This is a hybrid position located in Brooklyn, OH, with a three-day per week onsite requirement.

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.2 million members through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.

Clinical Program Analyst

Job Summary:

Captures business requirements for data and information needs across functional areas within the enterprise. These activities include but not limited to: conducting customer interviews; business requirements definition and documentation; define business processes; and articulate requirements to business users and technical solution teams.

Responsibilities:

Participates in requirements gathering sessions with end data users to define the functionality, usability, and support requirements needed to deploy an analytic solution.
Serves as the liaison between the technical and business users of the system by ensuring that the technical solutions being developed will fulfil the needs of the business.
Develops persona driven use cases and creates test cases / test plans to ensure the analytic solution specifications are sufficiently met.
Collaborates with all business stakeholders serving as liaison between technical team and the business owner to provide data source insights and recommendations for new process workflows, interfaces, or reporting tools that align with business user needs.
Works collaboratively with technical solution team members to analyze and develop conceptual design and integration of data source components including accurate mapping documentation of systems/data sources to approved requirements.
Supports project team during design, development, and QA testing by clarifying requirements questions and assisting customers/end users with UAT (User Acceptance Testing).
Develops and maintains strong working relationships with key stakeholders. Close collaboration is required with key customers including clinical operations, clinical quality, and provider engagement.
Supports Agile delivery practices.
Performs other duties as assigned.

Senior Clinical Program Analyst

Job Summary:

The senior Business Analyst will have the ability to guide the business users in identifying requirements for data and information needs across functional areas within the enterprise. These activities include but not limited to: leading customer interviews; business requirements definition and documentation; define business processes; and articulate requirements and collaborates between business users and technical solution teams.

Responsibilities:

Leads requirements gathering sessions with end data users to define the functionality, usability, and support requirements needed to deploy an analytic solution.
Analyze business objectives between the technical and business users of the system by ensuring that the technical solutions being developed will fulfil the needs of the business.
Oversees use and test case scenarios / implements plans to ensure the analytic solution specifications are sufficiently met.
Collaborate and consult with all business stakeholders serving as liaison between technical team and the business owner to provide data source insights and recommendations for new process workflows, interfaces, or reporting tools that align with business user needs.
Works collaboratively with technical solution team members to analyze and develop conceptual design and integration of data source components including accurate mapping documentation of systems/data sources to approved requirements.
Ability to communicate technical concepts to non-technical audiences, and business concepts to technical audiences.
Create and maintain strong working relationships with key stakeholders. Close collaboration is required with key customers including clinical operations, clinical quality, and provider engagement.
Motivate project team during design, development, and QA testing by clarifying requirements questions and assisting customers/end users with UAT (User Acceptance Testing).
Create agile delivery practices. Collaborates Supports project team during design, development, and QA testing by clarifying requirements questions and assisting customers/end users with UAT (User Acceptance Testing).
Performs other duties as assigned.

Qualifications:

Clinical Program Analyst

Bachelor's Degree in Business or Healthcare Administration or related field.
2 years healthcare data analytics experience, which includes writing business requirements documents.
Intermediate Microsoft Office and database reporting skills.
Ability to digest and document business workflow processes and data flow processes.
Good critical thinking and analytics skills.

Senior Clinical Program Analyst

Bachelor's Degree in Business Administration, Informatics or Healthcare Administration or related degree.
4 - 6 years healthcare data analytics experience.
Healthcare background preferred.
Understanding of variety of systems (e.g., MS Office, Tableau, SAS, SQL Server and/or other platforms and technologies).
Proficient with Microsoft Office software and other Data tools.
Ability to digest and document business workflow processes and data flow processes.
Strong writing business requirements documents.

Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:

A Great Place to Work:

We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.
Employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.
On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.
Discounts at many places in and around town, just for being a Medical Mutual team member.
The opportunity to earn cash rewards for shopping with our customers.
Business casual attire, including jeans.

Excellent Benefits and Compensation:

Employee bonus program.
401(k) with company match up to 4% and an additional company contribution.
Health Savings Account with a company matching contribution.
Excellent medical, dental, vision, life and disability insurance - insurance is what we do best, and we make affordable coverage for our team a priority.
Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.

An Investment in You:

Career development programs and classes.
Mentoring and coaching to help you advance in your career.
Tuition reimbursement up to $5,250 per year, the IRS maximum.
Diverse, inclusive and welcoming culture with Business Resource Groups.

About Medical Mutual:

Medical Mutual’s status as a mutual company means we are owned by our policyholders, not stockholders, so we don’t answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us.

There’s a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Our plans provide peace of mind to more than 1.2 million Ohioans.

We’re not just one of the largest health insurance companies based in Ohio, we’re also the longest running. Founded in 1934, we’re proud of our rich history with the communities where we live and work.

We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.

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