Wealth Coordinator I

Role:

Serves as a vital operational and client service liaison within the Wealth Management team, providing both administrative and technical support to ensure effective execution of financial planning and investment services. This role combines front-line member interaction with back-office operational excellence. The Wealth Coordinator is expected to exercise independent judgment, manage complex workflows, support compliance functions, and collaborate across departments to deliver a seamless client experience.

Essential Functions & Responsibilities:

• Serves as a first point of contact for clients, delivering exceptional service across all communication channels.
• Assists Wealth Advisors in preparing for and following up on client meetings.
• Maintains and updates CRM systems with meeting notes, client data, and next steps.
• Executes proactive client touchpoints for birthdays, anniversaries, and financial milestones.
• Manages administrative functions including document preparation, appointment scheduling, and department communication.
• Prepares and maintains compliance records, ensuring accurate documentation and adherence to internal/external standards (e.g., BSA, Red Flag).
• Tracks annuity, insurance, and investment case progress from submission through approval.
• Assists in audit preparation and maintains departmental checklists for compliance.
• Supports client onboarding, including data input into planning tools and internal systems.
• Coordinates advisor calendars, manages scheduling conflicts, and monitors daily workflows.
• Compiles and distributes internal reports, campaign metrics, dashboards, and client summaries.
• Identifies and logs cross-sell/referral opportunities for high-net-worth members and commercial clients.
• Participates in team meetings, processes reviews, and cross-functional initiatives.
• Provides onboarding support for new team members and administrative staff.
• Offers process improvement suggestions based on daily operations and client feedback.
• Maintains a member first mindset.
• Upholds core values and builds team member and customer relationships.
• Completes all training as required.
• Performs other duties as assigned.