Vehicle Remarketing Operation Supervisor

Operations Supervisor (Vehicle Remarketing) Las Vegas, NV | On-site

About Westlake Financial Westlake Financial Services is a financial services company focused on innovative products, outstanding service, and long-term value for our customers. We are seeking an Operations Lead to support efficient vehicle asset management and disposition.

Position Summary The Operations Lead leads the day-to-day work of the Asset Control team and helps manage recovered vehicles from secured inventory through auction sale readiness. This position drives timely check-in, resolves barriers to sale, coordinates title and documentation needs, and monitors inventory cycle times. The ideal candidate combines hands on team leadership, cross-functional coordination, and analytical problem-solving to improve execution, reduce delays, and protect asset value.

Key Responsibilities

Team Leadership & Daily Operations

• Supervise Asset Controllers and other assigned team members, setting daily priorities and ensuring accurate, timely completion of work.
• Assign and balance workloads based on inventory levels, projected vehicle volume, staffing capacity, and deadlines.
• Coach employees, provide regular performance feedback, assist with onboarding and training, and address operational or employee escalations.
• Communicate priorities, process changes, and expectations clearly; monitor compliance with applicable company policies and procedures.

Inventory Control & Auction Readiness

• Oversee the workflow for recovered vehicles arriving at auction, including timely check-in, key creation, and completion of steps required to clear units for sale.
• Monitor inventory aging and vehicles awaiting sale clearance; coordinate prompt action to minimize delays between securing a vehicle, clearing it for sale, and the sale date.
• Work with auction partners and internal teams to identify bottlenecks and keep vehicles moving through the disposition process.

Hold Resolution & Title Coordination

• Identify, track, and escalate holds that prevent vehicles from being listed or sold; coordinate with Legal, Bankruptcy, Redemption, and other departments to resolve blockers.
• Monitor active hold counts, aging, and hold types to prioritize resolution and surface recurring issues.
• Partner with title teams to secure required documents before or promptly after vehicle sale, reducing delayed titles and related buyer arbitrations.

Performance Management & Process Improvement

• Track and report team and individual performance, including days from secured to cleared for sale, days from clearance to sale, title processing time, no-title sale rate, and inventory or hold aging.
• Review performance against monthly goals and recommend appropriate adjustments to assignments or targets as volumes and staffing conditions change.
• Identify operational inefficiencies and lead improvements to workflows, standard operating procedures, reporting, and supporting tools.
• Provide management with clear operational updates, risks, escalations, and recommended corrective actions.

Qualifications

• Bachelor’s degree required
• 2–5 years of relevant operations experience preferred, including previous team lead or supervisory responsibilities.
• Strong organizational, analytical, problem-solving, decision-making, and communication skills.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook, and the ability to learn relevant internal systems.

What do we offer?

• Medical, Dental, and Vision benefits
• Life Insurance and Long-term disability plans
• Flexible Spending Account
• 401K matching
• Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
• Wellness Programs
• Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
• Career Path Opportunities
• Discounts on Parks, Museums, Movie Tickets, and Attractions
• Annual Flu Shot
• Paid Vacations Days
• Paid Sick days
• Paid holidays
• HGym (available in our Los Angeles, CA & Dallas,TX office)
• Rental Car Discounts, Dell Member Purchase Program
• UKG Wallet

Acknowledgment

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

We are an equal-opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.