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Transportation Manager (Final Mile Operations)

Smyrna, TN, United States

Pay: $75,000-$100,000

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Job details

Pay: Pay: $75,000-$100,000
Posting language: English
Posted: Nov 2, 2026

Original job description

Build Your Career with Ashley Furniture- Where Innovation Meets Comfort

Who We Are:

At Ashley, inspiring the love of home is at the heart of everything we do. As the world’s largest manufacturer of home furnishings, we’re more than a business - we’re a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.

If you’re ready to grow, you’ve come to the right place. With a true “Growth Mindset,” Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.

If you are a current Ashley employee: Please login to your UKG account and apply using the internal job board.

Summary: Are you passionate about last-mile logistics and delivering exceptional customer experiences? Ashley Furniture is seeking a dynamic Transportation Manager to lead our delivery operations at our retail fulfillment center. In this critical role, you'll oversee route optimization, carrier partnerships, delivery team management, and ensure every customer receives their furniture on time and with care.

Responsibilities:

Operations Management

Oversee daily final mile delivery operations, including route planning, scheduling, and dispatch
Manage delivery fleet operations ensuring vehicles are maintained, compliant, and efficiently utilized
Monitor real-time delivery performance and proactively address service disruptions
Coordinate with warehouse operations for seamless handoff from fulfillment to delivery
Implement and maintain standard operating procedures for all final mile processes
Ensure compliance with DOT regulations, safety standards, and company policies

Team Leadership

Recruit, train, and develop high-performing delivery drivers, dispatchers, and coordinators
Conduct performance evaluations and provide coaching to improve team results
Foster a culture of safety, accountability, and customer service excellence
Manage staffing levels to meet fluctuating demand and seasonal volume changes
Lead daily huddles to align team on priorities and performance

Carrier & Vendor Management

Build and maintain relationships with third-party delivery carriers and service providers
Negotiate contracts and service level agreements to optimize cost and service quality
Monitor carrier performance metrics and conduct regular business reviews
Identify and onboard new delivery partners to expand capacity and coverage
Resolve escalated issues with carriers related to service failures or billing

Performance Analytics & Continuous Improvement

Track and analyze KPIs including on-time delivery, cost per delivery, and customer satisfaction
Identify trends, root causes of failures, and opportunities for improvement
Implement process improvements and technology solutions to enhance efficiency
Develop and present performance reports to senior leadership
Lead cross-functional projects to optimize end-to-end fulfillment processes

Customer Experience

•Ensure proactive customer communication about delivery windows and status updates

•Manage escalated customer issues and drive resolution

•Implement customer feedback mechanisms to improve service quality

•Collaborate with customer service teams on delivery-related inquiries

•Maintain customer satisfaction scores at or above company targets

Budget & Resource Management

•Develop and manage annual operating budget for final mile operations

•Monitor daily expenses and identify cost-saving opportunities

•Optimize route density and delivery efficiency to reduce per-unit costs

•Track and report on budget variance and implement corrective actions

Qualifications:

Required Qualifications

Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field; Preferred
5+ years of experience in logistics, transportation, or last-mile delivery operations
3+ years of people management experience leading frontline operations teams
Strong understanding of route optimization, fleet management, and delivery logistics
Proven track record of managing budgets and driving operational efficiency
Experience with transportation management systems (TMS) and routing software
Excellent analytical skills with ability to interpret data and make data-driven decisions
Strong communication and interpersonal skills
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)

Preferred Qualifications

Experience in retail, e-commerce, or furniture/large item delivery operations
Knowledge of DOT regulations and commercial driver requirements
Lean Six Sigma or other process improvement certification
Experience with last-mile technology platforms (Onfleet, Bringg, etc.)

•Familiarity with white glove delivery services and in-home setup operations

Experience managing both in-house delivery teams and third-party carriers

Work Environment:

This position is located in an active industrial manufacturing and distribution center with moderate to high noise levels, temperature variations, and material handling equipment in operation. The role may require extended periods of standing or walking on concrete floors and the use of personal protective equipment (PPE) such as safety glasses and steel-toed boots. The fast-paced environment involves time-sensitive and safety sensitive operations and may include various shift schedules to support production and distribution needs.

Pay: $75,000-$100,000

Benefits We Offer:

Health, Dental, Vision, Employee Assistance Program
Paid Time Off; increases with years of service
Generous Employee Discount on home furnishings
Professional Development Opportunities
Tuition Assistance
Ashley Wellness Centers (location specific)
401(k) and Profit Sharing
Life Insurance

Our Core Values:

Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights.
Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion.
Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work.
Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities.
Culture of Leadership: Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level.
Customer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams.
Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools.

Interested in learning more about Ashley Furniture’s Community Engagement programs, Environmental Stewardship, or our Core Values, click the links below:

Corporate Social Responsibility

View Our Corporate Brochure

We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.

Notice to Search Firms: We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries.

Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.

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More about this job

Skills

Logistics
Route planning
Scheduling
Warehouse operations
Regulatory compliance
Team leadership
Coaching
Customer service
Vendor management
Communication skills
Supply chain management
TMS
Analytical skills
Manage quantitative data
Interpersonal skills
Microsoft Office
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Lean manufacturing
Process improvement
Material handling
Personal protective equipment

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