Specialty Lens Consultant

Reports to: Consultation Manager

Are you a seasoned contact lens professional who thrives at the intersection of clinical expertise and exceptional patient care? We're looking for a highly skilled Clinical Contact Lens Consultant to join our Professional Services team - someone who brings deep technical knowledge, sharp analytical instincts, and a genuine passion for delivering the best possible vision outcomes for patients.

What You'll Do

In this role, you'll serve as a trusted clinical resource for both our customers and sales team, combining your lens fitting expertise with outstanding consultative service. Your days will be dynamic and meaningful - you'll be doing work that directly impacts patients' quality of life.

Clinical & Technical Excellence

• Design and analyze custom lens fits using corneal topography, keratometry readings, refraction data, and patient history
• Evaluate problem fits and recommend precise modifications to achieve optimal outcomes
• Analyze prescriptions and patient visual needs - including daily lifestyle and eye health history - to guide the best lens selection
• Perform patient vetting and support FDA post-marketing surveillance and reporting

Customer & Account Management

• Partner closely with eye care professionals, serving as their go-to clinical consultant for new fits, re-orders, and troubleshooting
• Handle new patient intake calls and consultations with expertise and care
• Manage the full order lifecycle - from new account setup and order entry through returns, credits, and prescription billing accuracy
• Build and nurture long-term relationships with existing and prospective physician clients

Team & Organizational Contribution

• Train and mentor new team members in accordance with standard operating procedures
• Share best practices across the team to continuously elevate the customer experience
• Run daily consultation reports, flag inconsistencies, and escalate issues proactively
• Stay current with evolving products, technology, and industry developments

What You Bring

• 5+ years of hands-on contact lens fitting experience - you know lenses inside and out
• Experience with orthokeratology strongly preferred
• ABO or NCLE certification preferred
• Bachelor's degree in a related field
• Proficiency with Salesforce CRM
• The ability to quickly absorb complex technical information, ask the right questions, and deliver confident, well-reasoned recommendations
• Exceptional written and verbal communication skills
• Strong organizational skills and keen attention to detail
• Comfort working at a fast pace and collaborating across teams

Why Join Us

This is a rare opportunity to put your clinical background to work in a role where your expertise shapes real patient outcomes every day - while growing professionally alongside a collaborative, knowledgeable team.

If you're ready to bring your contact lens expertise to a role that truly values it, we'd love to hear from you.