Senior IT Manager

Priority 1: IT Operations & Systems Reliability (60%)

Ensure reliable, secure, and effective technology systems across all facilities.

• Oversee daily IT operations across ERP (Syteline/CSI), EDI, the customer portal, infrastructure, networks, and end-user systems
• Serve as the escalation point for complex Application Services and Infrastructure issues
• Maintain disaster recovery, business continuity, and backup procedures using Rubrik, and VMware
• Administer core infrastructure, including Microsoft Active Directory, Exchange, Office 365, WAN, SQL Server, and VMware
• Manage licenses, renewals, and vendor relationships for Syteline, Radley, DOMO, Precoro, IQMS, iREDi, and iCARas
• Coordinate integrations across ERP, EDI, MES, APS, BI, and related manufacturing systems
• Maintain cybersecurity aligned with NIST standards and coordinate governance and reporting with the CFO
• Maintain inventory and provisioning standards for approximately 500 endpoint devices
• Execute the IT budget by tracking spending, coordinating purchase approvals, and reporting costs to the CFO
• Support multi-site, multi-shift operations

Priority 2: Team Coaching & Capability Development (30%)

Build a strong IT team by developing each team member’s skills, and expertise.

• Lead annual goal-setting and performance reviews aligned with zone management standards, providing candid feedback in regular one-on-one meetings
• Identify skill gaps and coordinate training, certification, and cross-training
• Develop Syteline and related-system module owners and experts to increase adoption and reduce waste
• Foster continuous improvement, customer responsiveness, and accountability
• Plan team capacity, partner with HR on hiring, onboarding, and succession planning, and proactively address risks with the CFO.

Priority 3: Strategic Coordination & IT Roadmap (10%)

Translate IT operational needs into clear, business-focused recommendations.

• Maintain and communicate a rolling IT roadmap for upgrades, integrations, investments, and retirements
• Lead quarterly IT business review with the CFO, COO, and Co-President, presenting metrics, risks, and roadmap progress
• Evaluate AI, automation, BI, and other emerging technologies and recommend business-focused applications
• Support the “USA approach” by simplifying processes before automation
• Participate in annual goal setting process and drive zone goal achievements.

Education

• Bachelor’s degree in computer science, information systems, or equivalent experience required
• Ongoing development through certifications, networking, and business publications encouraged

Experience

• 6–10 years of progressive IT experience in manufacturing or industry, including shop-floor systems, production workflows, and operational priorities
• 3+ years of IT leadership or management experience with direct reports
• Experience supporting ERP; Infor SyteLine/CSI preferred
• Hands-on Microsoft SQL Server experience in query writing, database administration, and troubleshooting
• Working knowledge of VMware, Active Directory, Exchange/Office 365, WAN, and backup and disaster recovery platforms
• Experience managing EDI and manufacturing integrations, such as MES or APS, preferred
• Knowledge of cybersecurity frameworks, preferably NIST, and experience managing multi-site security

Skills & Competencies

• People-first leadership: builds trust, develops talent, and delivers candid feedback
• Analytical problem-solving: simplifies processes before automation
• Clear communication: translates technical issues for business audiences
• Project management: balances priorities, timelines, and milestones
• Customer focus: supports users across sales, engineering, manufacturing, finance, and human resources