Registration Representative - Full-time 2nd Shift

Caring For the Community You Love

Choose a career to make a difference in people's lives every day, choose Fisher-Titus!

Perks of working at Fisher-Titus:

• Hours of Work - Full-time position - 2nd shift
• Comprehensive Benefits Package- Medical & Dental coverage, 401K match, paid time off, tuition assistance and more!
• Shift, Weekend & PRN differential

About Fisher-Titus:

Fisher-Titus proudly serves the greater Huron County area’s 70,000-plus residents by providing a full continuum of health and wellness care from heart and cancer care to outpatient services such as lab, imaging, and physical rehabilitation.

Vision: Be the first choice for healthcare and employment within our community

Mission: Deliver compassionate and convenient care to the highest level of excellence that promotes lifelong health and wellness for our community

General Summary:

The Registration Representative provides customer service coverage for Fisher-Titus and assumes responsibility for successful financial outcomes of all patient services. This position performs imperative duties, including but not limited registration, insurance verification, telephone coverage, data entry, filing protected health information (PHI), patient referrals, and point-of-service collections while maintaining patient relations and customer satisfaction.

Education, Licensure, Registration and Experience:

High School diploma or GED required

Associate's degree in healthcare administration, business administration, or related field desired

At least 3-5 years of customer service, administrative, and/or data entry experience required

At least 3 years of experience in a healthcare environment preferred

Knowledge of database software applications desired

Customer service, teamwork, and conflict resolution skills

Efficient time management skills and ability to multi-task

Strong written, oral, and interpersonal communication skills

Demonstrated skills in organization, planning, coordinating, and collaborating

Strong understanding and comfort level with computer systems and Microsoft Office

Essential Functions:

Greet and register emergency department patients in a professional, compassionate, and timely manner while maintaining a calm demeanor in a high stress situation.

Promptly field and/or directs incoming calls, responds to patient/staff inquiries, and initiates triage notifications when necessary.

Works with patients to coordinate and accurately record today’s expected arrival queue

Manage registrations for emergency, trauma, behavior health, direct admissions, transfer, and critical care patients while adapting to changing priorities and emergent situations.

Provide assistance and direction to patients, families and visitors while demonstrating empathy and de-escalation skills during emotional, crisis or traumatic situations.

Gathers and verifies all appropriate confidential health and financial information from patients while using various compute software to assure payment for all authorized services.

Enters new patient data and/or verifies patient records are up to date, verify completeness of electronic medical records, makes changes as necessary, and files records in accordance with Fisher-Titus policy.

Maintain confidentiality of patient information and comply with HIPAA, EMTTLA, Medicare, and other applicable regulations.

Verifies insurance eligibility and benefits within a timeframe determined by Fisher-Titus.

Verifies medical necessity in accordance with Centers for Medicare and Medicaid (CMS) standards and communicates relevant coverage information to patients.

Collect Point of Service (POS) payments in accordance with organizational policies while maintaining customer service excellence.

Identify patients who qualify for ABN, TEAM, MOON, and IMM forms.

Demonstrates knowledge of safety policies and procedures by maintaining a safe working environment.

Exhibits professionalism in appearance, speech, and conduct. Ensures that services are provided in accordance with state and federal regulations as well as organizational standards.

Working Conditions:

· Stand/Walk –2-4 hrs

· Sit –2-4 hrs

· Bend – Up to 1/3 of time

· Squat – Up to 1/3 of time

· Climb – Up to 1/3 of time Reach Up to 1/3 of time Lift - Up to 1/3 of time

· Carry – Up to 1/3 of time

· Push – Up to 1/3 of time

· Pull – Up to 1/3 of time Right Hand - Precise Motor Function (Or Fine Manipulation)

· Left Hand - Precise Motor Function (Or Fine Manipulation)

· Right Foot - Gross Motor Function

· Left Foot - Gross Motor Function

· Up to 50 pounds – 1/3 or more of the time Body Fluid Exposure – Yes

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Standards of Employment:

The Talent Acquisition Specialist collaborates with the Talent Acquisition Manager to manage full-cycle talent acquisition process for positions within the Fisher-Titus Health system.

Collaborates with the TA Manager to execute a recruitment strategy that includes job posting optimization, recruiting marketing channel development, job board procurement, digital and non-digital employment marketing, comprehensive recruitment campaign planning and talent planning.

Assists the TA Manager to identify talent needs and proactively recruiting and sourcing; develop a talent pool.

Utilize social media, job boards and other technical means to source candidates for open jobs via LinkedIn, Indeed, Facebook, etc.

Lead and participate in hiring campaigns by leveraging employment and college/technical schools and programs such as career fairs, info-sessions, etc.

Be knowledgeable in applicant tracking systems and other recruiting software systems/databases to track applicants through selection and onboarding process.

Provides onboarding and coaching support to leaders and new employees to address departmental and organizational needs.

Liaison between clinical education, clinical students, and talent acquisition to build relationships with educational institutions and develop a talent pool.

Develop and maintain strong relationships/partnerships with local staffing committees, community groups, etc.

Core Requirements:

Supports the mission, vision and CARES values of Fisher Titus.

Is knowledgeable of patient rights and ensures an atmosphere which allows for the privacy, dignity and well-being of all patients in a safe, secure environment.

Supports, cooperates with, and implements specific procedures and programs for:

• Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs.
• Confidentiality of all data, including patient, employee and operations data.
• Quality Assurance and compliance with all regulatory requirements.
• Compliance with current law and policy to provide a work environment free from sexual harassment and all illegal and discriminatory behavior.

Key Service Behavior:

Communicates with Compassion - Every patient, Every time

• Engages in active listening skills
• Utilizes the AIDET communication tool
• Uses key words at key times
• Utilizes HEART service recovery techniques

Demonstrates Service Etiquette - Every patient, Every time

• Smiles and greets patients using the 10/5 rule
• Demonstrates a calm, positive attitude through tone and body language
• Ensures patient privacy and promotes a healing environment
• Adjusts approach to respect the diversity of patients
• Assesses and manages patient's expectations of care

Commitment to Safety - Every patient, Every time

• Follows established safety guidelines to reduce risk of adverse event through early recognition
• Commits to the Culture of Safety; If you see something, say something

Delivering High Quality Care - Every patient, Every time

• Commits to efficient, effective and purposeful work and delivery of care
• Engages in practices that will continually improve processes