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Operations Manager

Mesquite, TX, United States

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Job details

Experience: 5+ years of progressive leadership experience within a large, multi-division manufacturing or warehouse environment
Posting language: English
Posted: Nov 4, 2026

Original job description

Build Your Career with Ashley Furniture

Come join our team as an Operations Manager in Mesquite, TX

Who We Are

At Ashley, we’re more than a business…we’re family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We’re problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for status quo. It’s the reason we’re always searching for better ways to delivering an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.

Ready to grow? You’ve come to the right place. Ashley Furniture has a “Growth Mindset”, and once you join our team, you’ll learn from the best in the business.

Salary: DOE

Shift: 1st

What You’ll Do

• Operational Leadership

Manage daily operations, ensuring targets for safety, quality, cost, and delivery are met
Develop and implement operational plans, procedures, and best practices
Monitor KPIs and take corrective action to address variances in performance

• People Management

Lead, coach, and mentor supervisors and front-line employees
Conduct performance reviews and create development plans for team members
Support workforce planning, including hiring, onboarding, scheduling, and succession planning

• Process & Continuous Improvement

Identify operational inefficiencies and implement process improvements
Champion Lean, 5S, or continuous improvement initiatives to optimize workflow
Standardize procedures to ensure consistency and compliance across operations

• Resource & Capacity Planning

Plan labor, equipment, and material resources to meet production/service demand
Coordinate with other departments (e.g., HR, Maintenance, Supply Chain, Finance) to ensure support for operational needs
Manage capacity constraints and recommend short- and long-term solutions

• Safety & Compliance

Enforce safety policies, regulatory requirements, and company standards
Conduct or oversee safety audits, incident reviews, and corrective actions
Promote a culture of safety, accountability, and continuous improvement

• Quality & Customer Service

Ensure operational processes support quality standards and customer expectations
Investigate root causes of quality or service failures and drive corrective actions
Collaborate with customer service, sales, and other functions to resolve escalated issues

• Reporting & Communication

Prepare and present operational reports, metrics, and updates to senior leadership
Communicate priorities, changes, and expectations clearly to supervisors and teams
Serve as the main point of contact between operations and internal stakeholders

• Budget & Cost Management

Assist in preparing and managing operational budgets
Monitor costs and implement cost-control measures without compromising quality or safety
Identify opportunities for savings through process, technology, or vendor improvements

Key Qualifications

High school diploma or equivalent (required)
5+ years of progressive leadership experience within a large, multi-division manufacturing or warehouse environment
Expert knowledge in inventory systems, labor routing, leading and coaching frontline workers and supervisors
Proven success leading cost reduction and process improvement initiatives
Strong analytical, negotiation, and communication skills
Proficient in Microsoft Office Suite and ERP/MRP systems (ie:SAP, Oracle, AS400)
Comfortable working in a fast-paced, high-performance culture

Benefits We Offer

Health, Dental, Vision, Employee Assistance Program
Paid Vacation, Holidays, and Your Birthday off
Generous Employee Discount on home furnishings
Professional Development Opportunities
Ashley Wellness Centers (location specific) and Medical Tourism
Telehealth
401(k) and Profit Sharing
Life Insurance

Our Core Values

Honesty & Integrity
Passion, Drive, Discipline
Continuous Improvement/Operational Excellence
Dirty Fingernail
Growth Focused

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:

Corporate Social Responsibility

This job description does not constitute a contract of employment. Ashley is an Equal Employment Opportunity Employer and may modify job responsibilities as business needs evolve.

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More about this job

Skills

Leadership
Team leadership
Onboarding
Scheduling
Process improvement
Workflow
Regulatory compliance
Supply chain management
Customer service
Sales
Reporting
Communication skills
Cost management
Manage operational budgets
Coaching
Negotiation
Microsoft Office
ERP
MRP
SAP
Oracle

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