Inside Service Reps

· Answer inquires received on the incoming service lines.

· Provides scheduled On-Call 24 / 7 Tech Line support

· Supports National Accounts projects and follow-up

· Supports Consumer Products calls and determines action within Matrix Guidelines.

· Identifies the source of inquiries received.

· Develops a monthly recap of inquiries received; i.e., quantity, source, problem identification.

· Provides technical assistance and service support for inquiries received.

· Identifies and reports major field service problems from the WATS line activity.

· Assists Installation Coordinator with Technical support, contacting agents, and processing invoices.

· Responds to routine correspondence request for service assistance.

· Reviews and verifies labor warranty claims for processing.

· Functions as a field service representative in the field when required.

· Presents Field Service Meetings (as needed basis)

· Minimal field work required (as needed basis).

Physical Requirements

· Occasional Travel if necessary

· Must be willing to work more than 40 hours per week

· Good communication and presentation skills

· Professional Image