Why You’ll Love Working at Quorum
At Quorum Federal Credit Union, we are a cutting-edge credit union that operates as a technology company, delivering innovative financial solutions to our members. We thrive on collaboration and recognize outstanding performance. We are the ideal workplace for self-motivated individuals who are committed to organizational success and eager to join a dynamic team of professionals. We stand out as a best-in-class employer, offering a unique and supportive work environment that fosters personal and professional growth. Our culture is built on valuing teamwork, recognizing achievements, and providing the tools and resources needed to excel. If you are looking for a place where you can make a meaningful impact, enjoy a flexible and fulfilling work experience, and be part of a forward-thinking team, Quorum Federal Credit Union is the perfect fit for you.
How You’ll Make an Impact
The Deposit Operations Associate supports day-to-day deposit and payment operations including Real Time Payments (RTP), ACH and wire transfers, exception processing, dispute management, reconciliations, and account maintenance activities. The role also supports procedure management, system testing, operational reporting, vendor coordination, and continuous process improvement initiatives. This position serves as a subject matter expert in deposit operations and electronic payment processing while helping ensure operational accuracy, regulatory compliance, strong internal controls, and an exceptional member experience.
The ideal candidate must be competent and able to learn quickly, be highly detail-oriented, and be comfortable working with many different systems. The successful candidate will have worked in a financial institution setting, primarily in back-office transaction processing. This person will possess strong analytical and problem-solving skills and demonstrate the ability to identify opportunities that improve efficiency, controls, service quality, and the member experience. Exposure to process automation, RPA technologies, and AI-enabled workflow tools is preferred and may provide future development opportunities within the Operations team.
What You’ll Be Doing
- Performs ACH, wire transfer, RTP, deposit, and related payment processing activities including transaction posting, account maintenance, exception resolution, payment investigations, transaction research, and dispute processing.
- Accountable for assigned processes and accurately completing these functions, within expected time frames, and within acceptable service level standards set by Management.
- Monitors activity, tracks transactions, and validates data using reports and logs. Escalates issues appropriately.
- Identifies and recommends process improvements that enhance operational efficiency, strengthen controls, improve service quality, and reduce operational risk. Participates in systems testing, implementation activities, reporting enhancements, and operational readiness reviews.
- Provides support and assists other business units with internal and external member requests.
- Maintains broad operational knowledge and serves as a departmental backup as needed. Provides occasional support for fulfillment operations, document imaging, mail processing, and notary services as business needs require. These responsibilities represent a secondary component of the role and are expected to comprise a limited percentage of overall job responsibilities.
- Maintains and updates assigned procedures, operating documentation, and policy sections. Recommends enhancements that support operational efficiency, accuracy, risk management, and regulatory compliance.
- Collaborate with members, vendors, business partners, and internal departments to resolve operational issues, support payment processing activities, and improve service delivery. Participates in projects involving system updates, implementations, testing, and operational enhancements.
- Promotes and maintains a positive work atmosphere by behaving and communicating in a manner consistent with professional standards to get along with members, co-workers, management and vendors.
- Keeps abreast of industry developments including, but not limited to, changes in regulations, technology, etc.
- Ensures adherence to company policies and procedures and Banking/Credit Union Regulations.
- Performs additional duties as required.
What You Bring to the Team
The Deposit Operations Associate works under minimal supervision following established guidelines and procedures exercising some independent judgment. This person must be action-oriented, self-motivated, and creative while being highly functional.
- Minimum six months of experience in back-office payment processing within a bank or credit union environment, including ACH processing, wire transfers, deposit operations, or a combination of these functions. Experience processing transactions, researching exceptions, and resolving payment-related issues is required.
- High school diploma required, Bachelors degree preferred
- Notary Public commission preferred. If required for business needs, Quorum will support the notary commissioning process, training, and associated fees.
- Exposure to process automation, workflow optimization, AI-enabled operational tools, or robotic process automation (RPA) technologies is preferred but not required.
- Working knowledge of operational rules, regulations, and procedures governing deposit operations, ACH processing, wires, disputes, account maintenance, and transaction processing activities within a financial institution.
- Excellent problem-solving, organizational, analytical, verbal and written communication skills. Must be able to multi-task.
- Strong decision making and time management skills with the ability to manage multiple projects/duties.
- Trustworthy with the ability to maintain highest level of integrity and trust.
- Proficiency in Microsoft Office products, specifically Outlook, Word and Excel
Tools & Work Environment
- Stable internet connection with speeds high enough for video conferencing and screen sharing
- Smartphone with current iOS/Android OS
- Prolonged periods sitting at a workstation and working on a computer
- Ability to communicate with coworkers and customers via email, chat, teleconference, and/or phone
Where You Can Work
This position follows a hybrid work schedule, with three days per week onsite at our corporate office in Purchase, NY.
Quorum's opportunities are based in the U.S., and U.S. work authorization is required. We are not able to provide current or future sponsorship.
Compensation & Rewards
Compensation for this role is $21.00 - $25.00 per hour with the potential for discretionary incentive compensation based on both company and individual performance.
Benefits That Support You
- Excellent health insurance packages with a Health Reimbursement Account option
- Life, AD&D, Short-Term Disability and Travel Insurance
- 401k plan with company match dollar for dollar up to 6 percent*
- Generous time-off policy with paid time off (PTO), volunteer time off (VTO), birthday PTO, and company-observed holidays
- Monthly stipend for wellness activities and mental health*
- Tuition reimbursement
- Pet Benefits, including insurance, discounts, “pawternity” PTO day, and more
- Bonus/commission plan for qualifying roles
- Employee perks (including mortgage discounts!)
- PTO purchase and sell-back programs
- Rewards and peer recognition programs
- Trust-based, out-come oriented remote work environment for most roles
*After 6 months of service
Important Compliance Information
- Quorum is an Equal Employment Opportunity employer. Qualified applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, marital status, protected veteran status, or disability status.
- Quorum will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available upon request for applicants and/or employees with qualifying disabilities throughout the application and employment process.
- Qualified Applicants with arrest or conviction records will be considered for employment in accordance with all applicable federal, state, city and local laws, rules, and regulations.
- This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The company reserves the sole right and discretion to make changes to this job description.
- Each employee is required to uphold the Credit Union's compliance with all policies, procedures, and required regulations including the Bank Secrecy Act and our Anti-Money Laundering policy.
- This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.