Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added just now
AR
Maintenance Technician
Avenue5 Residential, LLC
Bellevue, WA
- $28 USD / hour
Perks and more: Mentoring. Professional development. Discounts. Tuition reimbursement. Robust recognition program. And we’re just getting started.
Added just now
Quantitative Enterprise Risk Management Analyst
CVS Health
Remote, United States
Risk management position that supports CVS Health's Enterprise Risk Management (ERM) program across quantitative risk analysis, regulatory deliverables, and broader ERM activities. Working…
Added just now
Local Study Operations Line Sr. Manager
Amgen
Washington D.C., DC
Let’s do this. Let’s change the world. . Let’s change the world. In this role, you will lead the skill development of Local Study Operations Managers, ensuring effective trial…
Added just now
Senior Manager, Global Scientific Communications & Engagement Strategy- Content Lead
Amgen
Washington D.C., DC
…objectives. This role collaborates across Medical Affairs, Clinical Development, and Commercial to ensure consistent, compliant, and compelling communication of scientific and clinical…
Added just now
Clinical Consultant V, Medical Transportation
Kaiser Permanente
Washington D.C., DC
…process improvement, strategic thought partnership, and project/program management skills, this high visibility position will partner closely with Senior Leaders and serve as a high…
Added just now
Director of Operations, Government Services
Allied Universal
Washington D.C., DC
Serve as a mentor to program leadership teams, fostering professional growth, leadership development, and knowledge transfer across the organization
Added just now
Specialty/Senior Specialty Representative – Bone Health - Silver Spring, MD/Washington, DC (Overlay)
Amgen
Washington D.C., DC
Some experience and/or pre-graduate sales training and/or proven track record of successful leadership under pressure preferred for Specialty Representative
Added just now
Director Global Safety- Global Periodic Aggregate Safety Reports
Amgen
Washington D.C., DC
In this vital role you will be accountable for development of Pharmacovigilance Operations strategy for the production and submission of periodic aggregate safety reports (PASRs) in…
Added just now
Compliance - Strategic Planning and Operations Senior Manager
Amgen
Washington D.C., DC
…Officer (CCO) and Worldwide Compliance & Business Ethics (WC&BE) leadership team. The role coordinates leadership routines, planning activities, communications and cross-functional…
Added just now
E
Manager of Environmental Programs & Services
Exelon
Washington, DC
- $122,400 USD / year
Manage personnel, budget and activities of the environmental program to support development and implementation of cost-effective compliance with applicable environmental laws, and…
Added just now
Program Manager
General Dynamics Information Technology
Washington, DC
Business Development,Continuous Improvement,IT Program Management,Planning,strategy
Added just now
Deputy General Counsel
Federal Maritime Commission
Washington, DC
Added just now
Specialist, Customer Success
Pearson
Washington, DC
…including Product, Technology, Marketing, Sales, Professional Development, and Support to ensure a seamless customer…
Added just now
Web Content Specialist
Customs and Border Protection
Washington, DC
…CBP.gov, including reviewing and posting new content, coordinating development updates and implementing web standards and best practices. This position starts at a salary of $121,785.00…
Added just now
Acquisition & Program Management Professional
Serco
Washington Navy Yard, DC · Washington, DC
Serco is seeking an Acquisition & Program Management Professional to provide acquisition, program management, and systems engineering support to Department of Defense customers across Air…
Added just now
Executive Director, State Government Affairs East
Merck
Washington, DC
…International Engagements, Legislative Relations, Market Access, People Leadership, Pharmaceutical Industry, Policy Development, Political Forums, Program Management, Relationship Building,…
Added just now
Chief Counsel
Department Of Energy
Washington, DC
Added just now
Physical Scientist
Department Of Energy
Washington, DC
…end-use sectors, or technology maturation processes that advance program objectives. Acting as a technical point of contact to build consensus among corporate partners, research facilities,…
Added just now
Physical Scientist
Department Of Energy
Washington, DC
…serve as a subject matter expert in critical materials for the development and implementation of activities to improve research, development, demonstration and adoption of technologies.…
Added just now
General Engineer
Department Of Energy
Washington, DC
…below. BASIC REQUIREMENT: Engineering. To be acceptable, the program must: (1) lead to a bachelor's degree in a school of engineering with at least one program accredited by ABET; or (2)…
Added just now
General Engineer
Department Of Energy
Washington, DC
…Technology Research (SBIR/STTR) portfolios, oversee Research and Development grants and cooperative agreements, and support small business awardees in delivering strong commercialization…
Added just now
Supervisory Budget Analyst
Department Of Energy
Washington, DC
Added just now
Physical Scientist
Department Of Energy
Washington, DC
…Technology Research (SBIR/STTR) portfolios, oversee Research and Development grants and cooperative agreements, and support small business awardees in delivering strong commercialization…
Added just now
General Engineer
Department Of Energy
Washington, DC
…serve as a subject matter expert in critical materials for the development and implementation of activities to improve research, development, demonstration and adoption of technologies.…
Added just now
CG
EXECUTIVE CHEF
Compass Group, North America
Washington, DC
- $75,000 to $85,000 USD / year
…sanitation. You'll have the opportunity to bring creativity, leadership, and innovation to a thriving corporate dining operation where your impact is visible every day, all while enjoying a…

Default Brand

Customer Experience Lead

GLENDALE, AZ, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: 3 years’ customer service experience, Required.
Posting language: English
Posted: Nov 10, 2026

Original job description

Build Your Career with Ashley Furniture- Where Innovation Meets Comfort

Who We Are:

At Ashley, inspiring the love of home is at the heart of everything we do. As the world’s largest manufacturer of home furnishings, we’re more than a business - we’re a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.

If you’re ready to grow, you’ve come to the right place. With a true “Growth Mindset,” Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.

If you are a current Ashley employee: Please login to your UKG account and apply using the internal job board.

Summary:

The Customer Experience Lead will perform the daily functions of their specified area while providing guidance and support to Customer Experience Representatives when they are faced with difficult or escalated customer situations. This position will spend a majority of the workday listening to customer concerns and troubleshooting to solve problems to ensure customer satisfaction while keeping the goals of the company in mind. This position will serve as a leader within his/her team and will set a positive example for Customer Experience Representatives to follow. The Customer Experience Lead will maintain prompt, efficient and accurate data to ensure customer and employee satisfaction. This position will exhibit superior customer service by having profound knowledge of product and vendor warranties as well as a full understanding of customer service procedures within the company. As needed, the Customer Experience Lead will handle difficult customers and/or situations utilizing exceptional customer service, problem solving and negotiation skills to find the best possible resolution for the customer while keeping the needs of the business in mind. This position will need to use profound knowledge to determine when to enforce or override standard procedures. The Customer Experience Lead must have the skills and ability to keep emotions under control in order to seamlessly move from one situation to the next.

Primary Job Functions

Professionally communicate with customers, especially in escalated situations; troubleshoot, and resolve issues with defective products, incorrect product, customer perception, etc., to determine the most appropriate method of resolution to ensure customer satisfaction while keeping company goals in mind. Collaborate with a variety of people such as Regional Managers, store personnel, warehouse personnel and others to work toward the resolution.
Accurately document all communication with the customer to ensure seamless service for the customer when multiple representatives are handling the situation. Documentation must be clear and concise so that any representative assisting the customer is able to pick up where the previous one left off. For all issues and concerns, follow path-to-resolution processes and guidelines to ensure all information is possible received from the customer to determine the most timely and effective method of resolution. Follow up as needed to ensure proper resolution and customer satisfaction.
Provide guidance, coaching and support to Customer Experience Representatives, assisting them with challenging customer situations and escalated issues. Provide training and support in a variety of ways including team meetings, small groups or one-on-one to continually develop their skills, build their confidenceand empower them to make decisions.
Handle customer delivery concerns such as rescheduled delivery, late delivery, delivery damage, etc., and collaborate with appropriate personnel to provide timely and satisfactory resolution.
For all issues and concerns, follow path-to-resolution processes and guidelines to ensure all information is possibly received from the customer to determine the most timely and effective method of resolution. Follow up as needed to ensure proper resolution and customer satisfaction.
Accurately adjust and/or enter customer sales orders, part orders, credit memos, exchanges, service technician appointments etc. in the system as needed to ensure proper resolution as well as customer satisfaction and retention.
Collaborate with third party vendors such as protection plan, tech support and/or delivery companies as needed to seek assistance in providing excellent service to our customers.

Knowledge, Skills and Abilities

High School Diploma or equivalent, Required.
3 years’ customer service experience, Required.
Previous leadership skills are a bonus.
Professional telephone etiquette
Excellent oral and written communication skills
Strong attention to detail
Proficient computer skills, including experience with Microsoft Office Suite, and internet.
Manage multiple tasks and priorities simultaneously.

What’s In It for You:

When you join us, you are eligible to participate in our comprehensive benefits programs, which include:
Health, dental benefits, and vision insurance
Employee Discount from 10% - 30%
Life/Disability Insurance
Flex Spending Account
401K
Paid Time Off

Work Environment:

This position is located in a climate-controlled office environment with standard lighting and moderate noise levels typical of professional workspace settings. The role primarily involves sitting at a desk for extended periods while working with computers, phones, and other office equipment. The collaborative environment includes interaction with team members and may require attendance at meetings, conference calls, and cross-departmental communications during regular business hours.

Benefits We Offer:

Health, Dental, Vision, Employee Assistance Program
Paid Time Off; increases with years of service
Generous Employee Discount on home furnishings
Professional Development Opportunities
Tuition Assistance
Ashley Wellness Centers (location specific)
401(k) and Profit Sharing
Life Insurance

Our Core Values:

Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights.
(Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion.
Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work.
Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities.
Culture of Leadership: Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level.
Customer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams.
Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools.

Interested in learning more about Ashley Furniture’s Community Engagement programs, Environmental Stewardship, or our Core Values, click the links below:

Corporate Social Responsibility

View Our Corporate Brochure

We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.

Notice to Search Firms: We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries.

Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.

Apply About employer

More about this job

Skills

Customer experience
Troubleshooting
Customer service
Problem solving
Negotiation
Communicate with customers
Troubleshoot
Keep company
Communication skills
Documentation
Coaching
Provide training
Sales
Attention to detail
Computer skills
Microsoft Office

Report this job