Cage Shift Supervisor

Being a part of the Cache Creek team comes with amazing benefits:

• Great Pay
• Opportunities to Grow
• Gas Discounts
• Dental Insurance
• Life Insurance
• Paid Time Off (PTO)
• Recognition Program
• Free meals in our Employee Dining Room
• Weekly Paychecks
• Affordable Healthcare
• Medical Insurance
• Vision Care Insurance
• 401k Savings Plan
• Tuition Reimbursement
• Employee Discounts
• Direct Deposit

SUMMARY

Assists Cage Shift Manager at all times. Supervises the personnel and operations of the Cage during the absence of the Cage Shift Manager on an assigned shift. Provides a positive work environment. Encourages teamwork and cooperation within the department and other departments. Protects company assets while dealing with the public in an efficient and courteous manner. Cashes negotiable instruments, cashes-in chips, sells or buys coin.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Performs banking activities for the property, including processing of checks, coin, etc.

Supervises overall operations of the cage personnel.

Ensures excellent guest courtesy and satisfaction.

Resolves disputes with guests when applicable.

Establishes and recommends procedure changes that ensure proper accountability for gaming guests.

Adheres to compliance of all gaming regulations and any other governmental agencies where applicable.

Evaluates and counsels as needed, directs reports and other employees in order to maintain and enhance operations of the Cage.

Assists in the hiring of the staff.

Researches cash overages and shortages when necessary.

Oversees schedule changes on a per shift basis when needed.

Handles ATM and cash advance machines when problems arise.

Follows up with Title 31 compliance.

Follows up with procedure violations and disciplinary actions.

Files W-2 forms, 1099 forms and cash advance check copies to proper areas.

Checks key log sign-out sheet on a per shift basis.

Acts as a role model; always presenting oneself as a credit to Cache Creek Casino and encouraging others to do the same.

SUPERVISORY RESPONSIBILITIES

Manages two subordinate supervisors who supervise employees in the Cage. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); and a minimum of one year experience as a cage cashier involving all phases of cage operation. Prior experience in a supervisory capacity preferred.

Age Requirement

Must be at least 21 years of age.

LANGUAGE SKILLS

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS

Cache Creek Casino Tribal Gaming License.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and sit. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.

While performing the duties of this job, the employee is regularly exposed to second hand tobacco smoke, fumes or airborne particles. The noise level in the work environment is usually moderate.