The Opportunity
The Business Systems Project Manager is responsible for leading business systems and technology-enabled initiatives from an approved business need through solution delivery, adoption, and transition to sustainable operations.
This role sits at the intersection of business process, systems, data, and project delivery, translating business needs and operational priorities into structured, executable initiatives. The Business Systems Project Manager partners with business owners, subject matter experts, technical teams, vendors, data and reporting resources, security, Finance, change management, and operational support teams to ensure solutions are practical, well-defined, successfully implemented, and aligned with intended business outcomes.
What You’ll Do
Business Process, Requirements, and Project Definition
- Develop and maintain a clear project charter establishing project purpose, boundaries, ownership, funding assumptions, major deliverables, initial risks, dependencies, and authority to proceed.
- Facilitate discovery activities to understand current-state processes, pain points, business requirements, system impacts, data needs, integration considerations, and future-state expectations.
- Ensure business requirements are sufficiently documented, prioritized, traceable, and translated into actionable system or delivery requirements.
- Facilitate alignment between business stakeholders and technical teams when requirements, system capabilities, process expectations, or solution approaches require clarification.
- Help business and technical teams distinguish between business requirements, system requirements, configuration decisions, process changes, reporting needs, and enhancement requests.
- Translate approved project outcomes into an integrated delivery plan with meaningful milestones, acceptance criteria, owners, dependencies, planned dates, forecast dates, and confidence levels.
- Maintain alignment between project scope, requirements, process design, backlog, milestones, budget, risks, decisions, testing, change activities, and operational readiness.
Business Systems Delivery and Execution
- Coordinate delivery across business functions, systems teams, developers, analysts, data and reporting resources, external vendors, and operational teams.
- Establish and facilitate an agile, predictive, or hybrid delivery approach appropriate to the initiative and organizational standards.
- Ensure work is sufficiently defined before teams commit to delivery, including clear business requirements, acceptance criteria, priorities, dependencies, assumptions, and ownership.
- Make trade-offs visible when new requirements, enhancement requests, or shifting priorities affect existing commitments.
- Maintain project systems of record and ensure information remains current, consistent, and decision-ready.
Process and Solution Alignment
- Facilitate documentation and validation of current-state and future-state business processes affected by system initiatives.
- Partner with business analysts, system owners, technical leads, and business stakeholders to evaluate whether proposed solutions address identified business requirements and process needs.
- Help prevent unnecessary complexity by challenging unclear requirements, duplicate functionality, and requests that are not sufficiently connected to an identified business need.
- Ensure business-process ownership is established so that new ways of working can be sustained after implementation.
Risk, Dependency, and Decision Management
- Assign accountable owners, mitigation or resolution actions, target dates, triggers, impacts, and escalation paths.
- Anticipate cross-functional dependencies involving business processes, systems, integrations, data, reporting, security, vendors, infrastructure, and operational teams.
- Escalate risks and issues early enough for leaders to intervene, providing clear context, options, impacts, and recommendations.
- Ensure decisions affecting requirements, process design, scope, budget, timing, priorities, system design, release, or operational ownership are incorporated into the project plan.
- Manage scope and requirements changes through a transparent process that identifies their impact on existing delivery commitments.
- Protect the integrity of project commitments by ensuring significant risks, dependencies, decisions, and changes are not privately absorbed or left without ownership.
Testing, Data, and Business Validation
- Coordinate business participation in system, integration, regression, and user acceptance testing as applicable.
- Ensure test scenarios reflect meaningful end-to-end business processes, including important exceptions and downstream impacts.
- Establish clear ownership for test execution, defect resolution, retesting, and business acceptance.
- Maintain visibility into defects, unresolved requirements, known limitations, and business acceptance risks prior to release.
- Ensure appropriate business owners formally validate that the implemented solution supports agreed requirements and is ready for operational use.
Stakeholder Communication and Governance
- Develop stakeholder and communication plans defining what each audience needs to know, what the project needs from them, how they will participate, and who owns each communication.
- Provide concise, accurate, audience-appropriate reporting on project health and delivery confidence.
- Translate business requirements and operational concerns into language that technical teams can effectively evaluate and execute.
- Create transparency across business and technical teams without introducing unnecessary administrative burden.
Change, Adoption, and Benefits Realization
- Partner with business owners and change, communications, training, and user-experience resources to prepare stakeholders for new systems, processes, responsibilities, and ways of working.
- Distinguish between system delivery, user adoption, operational outcomes, and business benefits.
- Coordinate feedback before and after implementation and incorporate relevant findings into delivery, training, or stabilization plans.
- Ensure ownership for ongoing adoption and benefit measurement is established before project transition.
- Communicate value using observable business, user, operational, quality, risk, or financial outcomes rather than implementation status alone.
Release and Operational Readiness
- Partner with business, technical, security, data, compliance, infrastructure, support, and operational stakeholders to establish readiness criteria.
- Ensure known defects, workarounds, limitations, support needs, and residual risks are documented and accepted by the appropriate owners.
- Close projects with an accurate record of delivered scope, requirements, decisions, remaining risks, operational ownership, measurement responsibilities, and lessons learned.
Team Contribution and Continuous Improvement
- Apply common delivery standards while scaling process and documentation to the needs, complexity, and risk of each project.
- Share practices, templates, lessons learned, and reusable approaches with project managers, business analysts, system professionals, and other delivery partners.
- Support continuous improvement of project management, requirements management, testing, implementation, and business-system practices.
- Demonstrate flexibility as business priorities, systems, technologies, and delivery conditions evolve.
What We Expect from You
- Bachelor’s degree in Business, Finance, Accounting, Information Systems, Computer Science, Engineering, Project Management, or a related discipline, or equivalent professional experience.
- 8+ years of progressive experience managing business systems implementations, enterprise applications, technology-enabled process improvements, or complex cross-functional projects.
- Experience facilitating business-process and requirements discussions and translating business needs into structured project or system deliverables.
- Experience working with enterprise business systems such as ERP, CRM, financial systems, HRIS, project systems, workflow platforms, reporting/data solutions, or comparable applications.
- Experience coordinating work in a matrixed environment where business owners, system owners, technical contributors, vendors, and decision-makers report to different leaders.
- Working knowledge of agile, predictive, and hybrid project delivery approaches.
- Experience facilitating requirements workshops, sprint ceremonies, testing cycles, project governance, decision forums, and milestone reviews.
- Demonstrated ability to manage scope, schedules, requirements, milestones, risks, dependencies, decisions, budgets, vendors, testing, and stakeholder communications.
- Ability to translate technical constraints and system decisions into understandable business impacts.
- Strong facilitation, written communication, presentation, negotiation, and stakeholder-management skills.
- Strong analytical and problem-solving skills with the ability to bring structure to ambiguous or conflicting business and system requirements.
- Strong organizational skills with the ability to manage multiple priorities, maintain attention to detail, and follow through on commitments.
- Proficiency with Microsoft Word, Excel, PowerPoint, Teams, and project or agile delivery tools.
- Experience with Microsoft Project, Azure DevOps, Jira, Planview, or comparable work-management platforms is preferred.
- Project Management Professional (PMP), Certified ScrumMaster (CSM), PMI Agile Certified Practitioner (PMI-ACP), Certified Business Analysis Professional (CBAP), or comparable project, agile, or business-analysis certification is preferred.
- Demonstrates openness to innovation by embracing and applying evolving technology and AI tools to enhance workflows, solve problems, and drive continuous improvement.
- Must have authorization to work permanently in the U.S.
What Success Looks Like
- Requirements are sufficiently defined, prioritized, traceable, and connected to business outcomes.
- Delivery commitments are realistic and supported by scope, requirements, capacity, dependencies, and risk information.
- Sponsors and stakeholders receive an accurate, defensible view of project health.
- Risks, issues, dependencies, requirements gaps, and decisions are surfaced early and assigned to accountable owners.
- Changes to requirements or priorities result in explicit evaluation and trade-offs rather than invisible additions to the project.
- Testing demonstrates that the solution supports intended end-to-end business processes and agreed requirements.
- Business-process owners, system owners, and support teams are prepared to sustain the solution after transition.
- Adoption, operational outcomes, and benefits are measured rather than assuming implementation alone represents success.
- Cross-functional teams experience clear coordination, reduced ambiguity, and fewer delivery surprises.
As you consider applying for a position at Ulteig, we encourage you to think outside the box – because we do! You might not meet 100% of the skills listed in a description, but we are committed to hiring people with exceptional talent, ability, and potential, and then creating an environment where they can become the best versions of themselves. We don’t want to miss out on the possibility of speaking with the next outstanding Ulteig team members, so please apply if you think this role is a great match for your unique skills and strengths. And, yes, relevant military experience is absolutely considered for transitioning service members.
What You Can Expect from Ulteig
Ulteig is a purpose-driven organization that has built a culture focused on people, both our clients and our employees, for over 80 years. Working at Ulteig is more than a job, opening opportunities to make an impact by creating and solving for a sustainable future. We recognize our success relies heavily on the dedication and focus of our workforce; this is why we make investing in our employees a top priority. We prioritize flexibility and staying connected to meeting your needs and helping you achieve your goals. We value your unique perspective, respect your individuality, and celebrate your contributions. At Ulteig, we take our success and the success of our clients personally.
We offer our team members:
- Flexible Workplace
- Employee Ownership
- Competitive Pay
- Comprehensive Benefits Package
- Collaborative Environment
- Innovative Culture
Our vision is to be the most trusted partners transforming our world’s critical infrastructure. Ulteig connects people and resources to develop compelling, integrated solutions across multiple Lifeline Sectors®, including Power, Renewables, Transportation, and Water. Ulteig is a trusted partner in engineering North America’s essential infrastructure and leverages its expertise with a wide range of public and private clients.
At Ulteig, we care deeply about our team, listening to their needs and ensuring they have the tools necessary to be productive, whether they choose to work remotely, hybrid, or in the office. Regardless of where you work, you are empowered to build a workday that best suits your strengths. We strive to ensure a balance and separation between home and work life. We support a flexible working schedule, so employees are able to focus on what's important to them.
If you would like to be a part of a company that empowers their employees, apply today!
Ulteig is a Drug-Free Workplace
ACHIEVE | GROW | COLLABORATE
Additional Opportunity Details:
Target Base Compensation Range for this role is $134,300 - $181,800
- Factors that may be used to determine your actual salary include your job-specific skills, education, training, job location, number of years of experience related to this role, and comparison to other employees already in this role.
This position will be posted for a minimum of 3 days and will continue to be posted for an average of 60 days until a qualified applicant is selected or the position has been cancelled.
Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Ulteig Engineers, Inc., will not accept unsolicited resumes from any source other than directly from a candidate or an approved vendor that has a written and signed agreement in place with Ulteig. Please do not contact or forward resumes to our company employees or locations. Any unsolicited resumes will be considered Ulteig property. Ulteig is not responsible for any charges or fees related to unsolicited resumes.
