Jira Administrator

The Jira Administrator is responsible for the administration, configuration, governance, and optimization of the organization's Jira platform. This role serves as the primary owner of Jira administration activities, ensuring projects, workflows, permissions, automations, and integrations support business objectives and Agile delivery practices. The Jira Administrator partners closely with development teams, project managers, business stakeholders, and system administrators to improve platform usability, standardize processes, maintain data integrity, and drive operational efficiency across the enterprise.

Jira Platform Administration & Configuration

• Administer and maintain Jira projects, workflows, schemes, screens, custom fields, issue types, and configurations.
• Manage user access, license allocation, permissions, security schemes, groups, and roles in accordance with organizational governance standards.
• Design, configure, and support Jira Service Management request forms, queues, SLAs, portals, and workflows.
• Develop and maintain Jira automations to streamline business processes and reduce manual effort.

Agile & Business Process Support

• Support Agile teams by configuring Scrum and Kanban boards, dashboards, reporting, and backlog management processes.
• Partner with business and technical teams to gather requirements and implement Jira solutions that align with organizational objectives.
• Develop dashboards, reports, and metrics to provide visibility into team performance, project health, and service delivery.

Platform Standards, Security & Continuous Improvement

• Create and maintain Jira governance standards, documentation, knowledge articles, and best practices.
• Proactively manage and continuously evolve the platform by staying current on product capabilities, identifying opportunities for optimization, and implementing improvements that enhance functionality, efficiency, and user experience.
• Ensure Jira configurations comply with security, audit, and data governance requirements.

Integrations, Releases & Technical Support

• Configure and support integrations between Jira and third-party systems, including development, testing, documentation, and reporting tools.
• Troubleshoot system issues, investigate root causes, and coordinate resolution activities with internal teams and vendors.
• Support platform upgrades, app evaluations, app administration, testing, and release activities.

Training & User Support

• Conduct platform training and provide ongoing support to users across the organization.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Primarily working indoors, office environment.

· Repetitive use of hands to operate computers, printers, and copiers.

· Prolonged exposure to computer screens.

· May sit for several hours at a time.

· Travel time: Less than 10%

· High School Diploma

· Minimum 3-5 years of experience administering Jira Software, Jira Service Management, and/or Confluence; as well as Marketplace applications

· Experience working with both an agile development team, and with end users/customers

· Demonstrated ability to manage multiple priorities and projects simultaneously

· Experience gathering business requirements and translating them into technical solutions

· Strong customer service and stakeholder management skills

· Bachelor's degree (or equivalent) in Information Technology, Computer Science, Business, or related field.

· Atlassian Certified Administrator certification(s).

· Experience with REST APIs, integrations, and scripting tools.

· Experience supporting enterprise-scale Agile transformations.

· Jira Administration - Knowledge of Jira architecture, project configurations, workflows, permission structures, automation, and governance practices.

· Business Process Analysis - Knowledge of process mapping, requirements gathering, workflow design, and continuous improvement methodologies.

· Customer and Personal Service - Knowledge of principles and processes for providing high-quality customer support and stakeholder engagement.

· Administration and Management - Knowledge of organizational planning, resource coordination, project management, and operational governance.

· English Language - Knowledge of the structure and content of the English language, including proper grammar, spelling, and business communication practices.

• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Time Management - Managing one's own time and the time of others.
• Self-Organization - Proactively identifying what needs to be done, establishing priorities, and independently organizing and executing work to achieve objectives with minimal direction.
• Coordination - Adjusting actions in relation to others' actions.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Analytical Thinking - Evaluates data, trends, and platform usage to identify improvements and solutions.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Initiative - Proactively identifies opportunities to enhance processes and optimize system performance.
• Attention to Detail - Ensures configurations, permissions, and system changes are accurate and compliant.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
• Collaboration - Builds productive relationships across technical and business teams.
• Adaptability - Responds effectively to changing priorities, technologies, and business needs.

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.