Houseperson

Position Overview:

Reporting to the Housekeeping department, the Houseperson will ensure the cleanliness and the appearance of all front and back of house areas, is motivated and attentive to provide our guests with a memorable experience at our hotel. We are looking for a multi-talented individual who can perform a variety of tasks. Our ideal candidate has one or more years of previous experience in a houseperson or housekeeping role, and a strong commitment to excellent customer service.

Key Responsibilities:

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards, and correct maintenance and use of equipment.
• Clean and maintain public areas such as lobbies, hallways, and lounges.
• Assist Room Attendants with stripping vacant rooms including soiled linen and trash as needed at the discretion of management and/or supervisor.
• Ensure the highest level of customer service by anticipating and responding quickly to guests' requests.
• Deliver linen and supplies to guest floors and remove dirty linen.
• Shampoo hallways, rooms, and public areas.
• Clean and sanitize restrooms.
• Report any maintenance issues to management and/or supervisor.
• Sweep and wash floors, vacuum carpet, wash walls, dust furniture and fixtures.
• Make up and deliver roll-a-way beds. Move furniture, supplies, and equipment.
• The ability to maintain confidentiality of guest information and pertinent Hotel data.
• Report all maintenance and repair issues to management.

Required Qualifications:

• The ability to listen to, assess, and appropriately respond to information conveyed through speech.
• The ability to exercise personal discipline and extra diligence to assure that projects are completed on a timely basis.
• The ability to subordinate one’s personal agenda in favor of working collaboratively with the team to achieve departmental goals.
• The ability to motivate and inspire others to work cooperatively to achieve a designated goal.
• The ability to maintain confidentiality of guest information and pertinent Hotel data.

Qualification Standards:

• High school graduate or equivalent education preferred.
• 1 to 2 years previous experience in a similar position in a luxury hotel preferred.

Physical Requirements:

• Must be able to bend, stoop, squat and stretch to fulfill necessary tasks.
• Must be able to lift, push, and pull up to 75lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
• Must be able to stand and exert well-paced mobility for up to 8 hours in length.
• Knowledge of health and safety standards and best practices.
• Strong organizational and communication skills.
• Able to work independently and as part of a team. Maintain thorough knowledge of departmental policies, service standards, procedures, and the proper use and care of equipment.
• Clean and maintain hotel public spaces, including lobbies, hallways, lounges, and other designated areas, ensuring they remain clean, organized, and welcoming.
• Support Room Attendants by assisting with stripping vacant guest rooms, removing soiled linen and trash, and completing other assigned tasks as directed by management.
• Deliver exceptional guest service by anticipating guest needs, responding promptly to requests, and maintaining a friendly, professional demeanor.
• Distribute clean linen, towels, and housekeeping supplies to guest floors while collecting and removing soiled linen.
• Shampoo carpets and clean hallways, guest rooms, and designated public areas as assigned.
• Clean and sanitize public restrooms in accordance with hotel cleanliness and hygiene standards.
• Sweep, mop, and wash floors; vacuum carpets; dust furniture and fixtures; and clean walls and other surfaces as needed.
• Prepare, transport, and deliver rollaway beds in response to guest requests.
• Move furniture, supplies, and equipment safely and efficiently to support daily hotel operations.
• Inspect assigned areas for cleanliness, safety, and presentation, promptly reporting maintenance concerns, damage, or repair needs to the appropriate supervisor or manager.
• Handle guest information and confidential hotel data with discretion and professionalism.
• Work collaboratively with Room Attendants, supervisors, and other hotel departments to maintain smooth operations and consistently high service standards.
• Perform additional housekeeping duties as assigned to support the needs of the hotel.

Required Qualifications & Skills

• Strong listening and communication skills, with the ability to understand instructions, assess requests, and respond appropriately.
• Excellent attention to detail and a commitment to maintaining high standards of cleanliness and presentation.
• Strong time management and organizational skills, with the ability to prioritize tasks and complete assignments efficiently.
• A proactive, dependable, and team-oriented approach, with a willingness to assist colleagues and support departmental goals.
• Ability to work independently, exercise sound judgment, and adapt to changing priorities in a fast-paced hotel environment.
• Commitment to guest satisfaction, professionalism, and maintaining the confidentiality of guest and hotel information.
• Knowledge of housekeeping practices, cleaning procedures, and health and safety standards.
• Ability to contribute to a positive work environment and collaborate effectively with team members.

Qualification Standards

• High school diploma or equivalent preferred.
• One to two years of experience in a similar position, preferably in a full-service or luxury hotel.
• Previous housekeeping or hotel operations experience preferred.
• Demonstrated commitment to cleanliness, teamwork, reliability, and exceptional guest service.

Physical Requirements

• Ability to bend, stoop, squat, kneel, reach, and stretch to perform essential job duties.
• Ability to lift, push, and pull items weighing up to 75 pounds, where required by the position and consistent with applicable accommodation requirements.
• Ability to push and pull housekeeping carts and equipment, including carts that may weigh up to 250 pounds when loaded, with appropriate equipment and assistance as needed.
• Ability to stand, walk, and maintain steady mobility for shifts of up to eight hours.
• Ability to perform repetitive physical tasks associated with cleaning, linen handling, moving supplies, and maintaining hotel spaces.
• Ability to follow established safety procedures and use cleaning equipment and products appropriately.

Work Environment

• Work throughout the hotel, including guest floors, public spaces, service corridors, and back-of-house areas.
• Regular interaction with guests and hotel colleagues in a busy, service-oriented environment.
• Frequent movement of linen, supplies, cleaning equipment, and housekeeping carts.
• Flexibility to respond to changing operational priorities while maintaining a safe, clean, and welcoming environment.

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Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel.

Wage Rate: $32.75 per hour

About Hyatt Centric

Located near Pier 39, Hyatt Centric Fisherman's Wharf hosts 316 spacious, nautically themed rooms and suites with comfy Hyatt Grand Beds and is one of the best ways to experience the city by the bay. As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community and Do Well and Do Good. Hyatt Centric offers competitive salaries and robust benefit plans.

Full Time Hourly Benefits:

• Tiered Medical Plans- Cigna or Kaiser
• Plans include Chiropractic & Acupuncture
• Long Term Disability
• Tiered PPO Dental Plans
• Voluntary Supplemental Medical Plans
• Vision
• Paid Holidays
• Employee Assistance Program
• PTO and Sick Pay
• Flexible Spending Account (FSA)
• 401K Matching Program
• Life & AD&D Insurance
• Pre-Tax Commuter and Parking Benefits

Full Time Hourly Perks:

• EOS Employee Rates plus 50% off F&B and Retail
• Hyatt Centric Rates
• Employee discounts in Brick & Beam Restaurant
• Employee Job Referral Program
• Employee Recognition Programs and Appreciation Events

Important Notice:

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Hyatt Centric is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. Hyatt Centric hiring policies require a background check for all applicants working directly with at-risk populations.