Jobs in the United States

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Added 12 mins ago
BS
Med Spa General Manager bodenvy Sandy Springs Coolsculpting & Weight Loss
bodenvy Sandy Springs
Sandy Springs, GA
- $50,000 to $125,000 USD / year
Bodenvy is looking for a driven General Manager with an entrepreneurial spirit to lead and grow our Sandy Springs location.
Added 12 mins ago
Labor Relations Manager
Howmet Aerospace
Cleveland, OH
…units. Referring conflicting positions to senior management for…
Added 12 mins ago
Food & Beverage Manager
Spanish Peaks Mountain Club
Pendry Natirar, NJ
Provides conflict resolution and ensures disciplinary and termination procedures are followed and that all workplace standards are upheld
Added 12 mins ago
Senior Manager, REMS Advisor Lead
Bristol Myers Squibb
Lawrence Township, NJ
Added 13 mins ago
Manager, Product & Client Quality
ThermoFisher Scientific
Ridgefield, NJ
As a Quality Manager at Thermo Fisher Scientific, you will contribute to excellence across our quality management systems while enabling our mission to make the world healthier, cleaner and…
Added 13 mins ago
Sr Manager, Partner Relationship Manager
CVS Health
Remote, United States
The Senior Manager, Partner Relationship Manager serves as the primary liaison between Aetna business organizations, Centers of Excellence (COEs), and strategic outsourcing partners. This…
Added 13 mins ago
Senior Manager, REMS Advisor Lead
Bristol Myers Squibb
Lawrence Township, NJ
Added 13 mins ago
Legal Office Services & Facilities Manager
Ricoh Americas Corporation
Short Hills, NJ
� Must possess an in-depth understanding of the client's requirements, with support of AOM/ESM
Added 13 mins ago
Sr Manager Surgery Quality & Compliance (Q&C) Transformation Lead-DURATION BASED
J&J Family of Companies
Raritan, NJ
Johnson & Johnson is currently seeking a Sr Manager Surgery Quality & Compliance (Q&C) Transformation Lead to be located in Raritan, New Jersey. This is a duration-based project expected to…
Added 13 mins ago
Social Media Coordinator
Lincoln Technical Institute
Union, NJ
…Collaborate closely with our expert team, including the Social Media Manager and Director, to curate compelling content for Facebook, Instagram, and beyond, amplifying our presence across…
Added 13 mins ago
Senior Manager, Procurement A&D Integration & Transition
J&J Family of Companies
New Brunswick, NJ
…acquisitions and divestitures? Johnson & Johnson is seeking a Senior Manager, Procurement A&D Integration & Transition to join our Procurement A&D organization based in New Brunswick, New…
Added 13 mins ago
GRC/IRM ServiceNow Technology Implementation Solutions – Manager
PwC
Florham Park, NJ
What You Must Have
Added 13 mins ago
Appian Solution Architect-Technical Lead- Senior Manager
PwC
Florham Park, NJ
What You Must Have
Added 13 mins ago
Senior Manager, Critical Account Programs - United States
Cornerstone OnDemand
Newark, NJ
The Senior Manager, Critical Account Programs will build this capability from the ground up and operate it in practice. You will own the situations that matter most: the largest, heaviest,…
Added 13 mins ago
WC
Title Officer
Weichert Co.
Morristown, NJ
- $15.92 USD / hour
Title Insurance Producer License required
Added 13 mins ago
Sr Field Service Technician
Honeywell Technologies
Trenton, NJ
YOU MUST HAVE
Added 13 mins ago
Project Manager - Global Labeling
Cardinal Health
Trenton, NJ
The Project Manager - Global Labeling is responsible for planning, governing, and executing large-scale, enterprise-wide labeling initiatives within the Global Labeling organization. This…
Added 13 mins ago
Manager, Regulatory Compliance
Otsuka America Pharmaceutical Inc.
Trenton, NJ
Ensure plans and activities are implemented in accordance with timelines and escalate any challenges or deviations for resolution in a timely manner
Added 14 mins ago
Assistant General Manager-6438
YouFit
Boca Raton, FL
As an Assistant General Manager (AGM) at YouFit Gyms, you are a key leader in ensuring the gym operates smoothly while driving membership growth, sales, and an exceptional member…
Added 14 mins ago
Assistant General Manager-7393
YouFit
Port Charlotte, FL
As an Assistant General Manager (AGM) at YouFit Gyms, you are a key leader in ensuring the gym operates smoothly while driving membership growth, sales, and an exceptional member…
Added 19 mins ago
W
Member Support Manager
Wellthy
United States
- $75,000 to $85,000 USD / year
As the Member Support and Activation Manager, you will lead a team of Member Support Specialists who help members across every Wellthy service, every day, via phone, chat and email. You'll…
Added 28 mins ago
CP
Parts Sales Representative
Crown Power & Equipment Co., LLC
Eldon, MO
- $20 to $24 USD / hour
Skilled in conflict resolution with effective time management abilities
Added 28 mins ago
VV
Assistant Parts Manager, Las Vegas, NV
Velocity Vehicle Group
Las Vegas, NV
- $80,000 to $90,000 USD / year
The Assistant Parts Manager plays a pivotal role in supporting the Parts Manager by overseeing sales policies and procedures and assuming responsibilities in the Manager's absence. This…
Added 28 mins ago
DD
Member Experience Lead
Dominique Dawes Academy
Columbia, MD
- $50,000 to $55,000 USD / year
Reporting to the General Manager, the Member Experience Lead is the primary owner of the member journey, serving as the escalation point for family concerns and ensuring consistent,…
Added 33 mins ago
Scrum Master
TechFlow, Inc.
Remote, United States
Working closely with the Program Manager, Agile Project Manager, Software Engineers, Oracle Database Administrator, DevSecOps Engineer/Cloud Administrator, Test Engineer, and Technical…

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Guest Experience Manager

Marathon, FL, United States

Apply on recruiting.ultipro.com About employer

Applications open in a new tab.

Job details

Experience: Minimum of 3–5 years of hotel or resort Front Office leadership experience.
Posting language: English
Posted: Nov 9, 2026

Original job description

Essential Duties and Responsibilities

Front Office & Concierge Operations

Lead and oversee the daily operations of the Front Desk and Concierge departments.
Ensure efficient, personalized guest check-in, check-out, and concierge services.
Supervise Front Desk Agents, Concierge staff, Bell Services, and Valet (if applicable).
Manage room inventory, assignments, VIP arrivals, special requests, and guest flow.
Maintain cash handling procedures, audit compliance, and operational standards.
Prepare department schedules while effectively managing labor costs.
Conduct daily team briefings and communicate operational updates.
Ensure compliance with resort policies, safety standards, and brand service expectations.
Oversee all concierge services including transportation, dining reservations, excursions, spa appointments, recreational activities, and special guest requests.
Build and maintain strong relationships with local vendors, tour operators, and partners to enhance guest options.
Ensure prompt and accurate fulfillment of all guest requests.
Personally assist VIP guests and resolve complex or high-priority service issues.
Actively promote resort amenities, activities, and local attractions to maximize satisfaction and revenue.
Monitor guest feedback in real time and implement immediate service recovery strategies.

Leadership & Team Development

Recruit, hire, train, coach, and mentor Front Office and Concierge team members.
Conduct performance evaluations and deliver ongoing feedback and development.
Foster a positive, service-oriented culture emphasizing teamwork, accountability, and humility.
Address employee concerns and administer corrective action as needed.
Ensure continuous training in luxury hospitality, guest engagement, and personalized service standards.

Guest Relations

Handle guest concerns and escalations professionally with timely, effective resolution.
Monitor guest satisfaction scores (e.g., TripAdvisor, Google, internal surveys) and drive continuous improvement.
Serve as the primary point of contact for complex guest issues.
Champion personalized service for all guests to create memorable experiences.

Administrative Responsibilities

Prepare operational reports, departmental metrics, and performance dashboards.
Assist with budgeting, forecasting, and expense management for the department.
Maintain accurate records and documentation.
Collaborate closely with Housekeeping, Engineering, Food & Beverage, Sales, Recreation, and other departments for seamless operations.
Perform Manager-on-Duty (MOD) responsibilities as assigned.

Qualifications

Minimum of 3–5 years of hotel or resort Front Office leadership experience.
Previous Concierge or guest experience leadership experience strongly preferred.
Luxury resort or full-service hotel background strongly preferred.
Excellent leadership, coaching, and organizational skills.
Outstanding communication and interpersonal abilities.
Strong problem-solving and conflict-resolution skills.
Proficiency with hotel property management systems (PMS), Microsoft Office, and guest service software.
High degree of work flexibility with the ability to work any shift, including early mornings, evenings, weekends, and holidays as operationally required.

Physical Requirements

Ability to stand and walk for extended periods.
Ability to lift up to 25 pounds occasionally.
Ability to thrive in a fast-paced hospitality environment.

Benefits

Competitive salary
Medical, Dental, and Vision Insurance
Paid Time Off
401(k) with Company Match
Employee Meals
Resort and Travel Discounts
Professional Development Opportunities

This position is expected to lead by example, embodying the resort’s service culture while developing a highly engaged team and upholding the highest standards of luxury hospitality and guest experience.

Equal Employment Opportunity Statement Hawks Cay Resort is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other protected status. We are committed to creating a diverse, inclusive, and equitable workplace for all.

#INDHC

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Jobs in the United States