Jobs in the United States

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Added 1 min ago
Associate Manager, Product Surveillance
Merz North America
Racine, WI
The Associate Manager, Product Surveillance is responsible for providing tactical and strategic leadership for the Product Surveillance Associates for both technical and safety related…
Added 2 mins ago
AC
Vendor Administration Specialist
Aston Carter
San Antonio, TX
- $30 to $32 USD / hour
Experience with contract development, contracts administration, and contract management software.
Added 2 mins ago
Pre-Sales Systems Engineer - South Florida
Hewlett Packard Enterprise
All, FL · Miami, FL
The SE primarily provides pre-sales technical support for the development and implementation of complex products/applications/solutions. Additionally, the SE is responsible for managing…
Added 2 mins ago
Storage as a Service Senior Program Manager
Hewlett Packard Enterprise
Andover, MA · Spring, TX
This program manager will partner closely with product management to define the MVP and roadmap while driving an aggressive path to market. The goal is to establish and scale a…
Added 2 mins ago
Systems Engineer
Hewlett Packard Enterprise
All, MN
…Systems Engineer will consult with their assigned Territory Manager to provide a comprehensive pitch to prospective clients. This Systems Engineer will proactively support an opportunity…
Added 2 mins ago
Services Sales Specialist
Hewlett Packard Enterprise
Durham, NC · Sunnyvale, CA
Services Sales Specialists are services, software or solution specialists that are responsible for leading pursuits in their assigned focus areas. Collaborates with and supports Account…
Added 5 mins ago
T
Senior Technical Project Manager (CRM)
TEKsystems
New York, NY
- $70 to $80 USD / hour
Description Partner with solution architects to turn business and technical requirements into clear designs and development tasks. Lead the technical delivery of customer and data platform…
Added 5 mins ago
T
ICAM Engineer
TEKsystems
Charleston, SC
- $70 to $127 USD / hour
…directory integration, account provisioning, and application development within Department of Defense and Intelligence Community environments.The engineer will work with software…
Added 6 mins ago
Senior Project Manager
Colliers
MS
Experience with budget & milestone/schedule development and tracking. Changes and deviations from base budget and original schedule will be documented for audit purposes.
Added 7 mins ago
Onsite Community Manager
HOA Talent
Boynton Beach, FL
We are seeking an experienced and highly organized Onsite Community Manager to oversee the daily operations of a residential condominium association. The Community Manager will serve as the…
Added 9 mins ago
Assistant Director of Environmental Services
HHS Environmental Services, LLC (USA)
Minneapolis, MN
Be open-minded and ready to learn from your manager and team members alike
Added 9 mins ago
Program Manager
Singularity Defense Corp.
Gardena, CA
Experience coordinating engineering development, hardware manufacturing, software integration, test planning, and supplier execution within an aggressive schedule
Added 13 mins ago
Guest Experience Manager
Default (All-EOS Job Aggregator)
Marathon, FL
Conduct performance evaluations and deliver ongoing feedback and development.
Added 13 mins ago
TC
Shop Service Intern
Terex Corporation
Kent, WA
- $18 to $24 USD / hour
…diverse and creative mindsets of our students, leads to the development of our best-in-class products, positively impacting the lives of people all around the…
Added 14 mins ago
Regional Account Manager - Central
Track Group, Inc
Naperville, IL
…reliable location tracking devices, complemented by flexible software, analytics, and app-driven monitoring solutions along with multi-levels of support services. We have a proven record of…
Added 14 mins ago
Case Manager Indianapolis, Indiana
Track Group, Inc
Indianapolis, IN
…reliable location tracking devices, complemented by flexible software, analytics, and app-driven monitoring solutions along with multi-levels of support services. We have a proven record of…
Added 14 mins ago
HT
Senior Account Manager Federal - Industrial & Strategic Accounts - North and South Carolina
Honeywell Technologies
Juneau, AK
- $166,000 to $250,000 USD / year
As a Senior Account Manager – Federal, Industrial & Strategic Accounts at Honeywell, you will be responsible for driving sales growth across a portfolio of federal, industrial, utility, and…
Added 14 mins ago
HT
Senior Account Manager - Federal Systems, Mission Critical Facilities & Data Centers - | Washington, DC Metro Area (DC, Northern Virginia & Maryland)
Honeywell Technologies
Juneau, AK
- $144,000 to $215,000 USD / year
As a Senior Account Manager at Honeywell, you will develop and grow strategic customer relationships across the Building Automation and Building Solutions portfolio. Reporting to Sales…
Added 15 mins ago
HI
Histology Manager
HistoWiz, Inc
Long Island City, NY
- $100,000 to $120,000 USD / year
Are you ready to join a rapidly growing life science company where new ideas are celebrated, and employee development is a priority?
Added 16 mins ago
Real Estate Development Manager
THI EX-COMP LLC
Las Vegas, NV
The Real Estate Development Manager will be responsible for overseeing and managing the development of real estate projects from inception to completion. This role requires a strategic…
Added 17 mins ago
Community Manager - The Victor at Potomac Town Center, Woodbridge, VA
Greystar Management Services, LLC
Arlington, VA
…offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South…
Added 19 mins ago
Customer Success Manager
Worth AI
Remote, United States
…institutions, is on the lookout for a dedicated Customer Success Manager who is passionate about helping customers achieve their goals using our innovative AI solutions. As part of our…
Added 19 mins ago
CO
Information Technology Aide (Part-Time)
City of Seal Beach (CA)
Seal Beach, CA
- $18.23 USD / hour
- Part-time
Information Technology is responsible for network administration; software development and installation; maintenance of hardware and software, including upgrade and replacement; and the…
Added 20 mins ago
LB
Primary Therapist (Adult Outpatient Program)
Lightfully Behavioral Health
Santa Barbara, CA
- $75,000 to $94,000 USD / year
In collaboration with the case manager, communicates with outpatient team to provide updates on client progress and to provide continuity of care.
Added 23 mins ago
Cloud Data AI/Foundations Manager
Ascension
Remote, United States
AI Innovation: Champion and integrate AI-assisted engineering practices to optimize development workflows, boost efficiency, and improve system resilience.

Default (All-EOS Job Aggregator)

Guest Experience Manager

Marathon, FL, United States

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Job details

Experience: Minimum of 3–5 years of hotel or resort Front Office leadership experience.
Posting language: English
Posted: Nov 9, 2026

Original job description

Essential Duties and Responsibilities

Front Office & Concierge Operations

Lead and oversee the daily operations of the Front Desk and Concierge departments.
Ensure efficient, personalized guest check-in, check-out, and concierge services.
Supervise Front Desk Agents, Concierge staff, Bell Services, and Valet (if applicable).
Manage room inventory, assignments, VIP arrivals, special requests, and guest flow.
Maintain cash handling procedures, audit compliance, and operational standards.
Prepare department schedules while effectively managing labor costs.
Conduct daily team briefings and communicate operational updates.
Ensure compliance with resort policies, safety standards, and brand service expectations.
Oversee all concierge services including transportation, dining reservations, excursions, spa appointments, recreational activities, and special guest requests.
Build and maintain strong relationships with local vendors, tour operators, and partners to enhance guest options.
Ensure prompt and accurate fulfillment of all guest requests.
Personally assist VIP guests and resolve complex or high-priority service issues.
Actively promote resort amenities, activities, and local attractions to maximize satisfaction and revenue.
Monitor guest feedback in real time and implement immediate service recovery strategies.

Leadership & Team Development

Recruit, hire, train, coach, and mentor Front Office and Concierge team members.
Conduct performance evaluations and deliver ongoing feedback and development.
Foster a positive, service-oriented culture emphasizing teamwork, accountability, and humility.
Address employee concerns and administer corrective action as needed.
Ensure continuous training in luxury hospitality, guest engagement, and personalized service standards.

Guest Relations

Handle guest concerns and escalations professionally with timely, effective resolution.
Monitor guest satisfaction scores (e.g., TripAdvisor, Google, internal surveys) and drive continuous improvement.
Serve as the primary point of contact for complex guest issues.
Champion personalized service for all guests to create memorable experiences.

Administrative Responsibilities

Prepare operational reports, departmental metrics, and performance dashboards.
Assist with budgeting, forecasting, and expense management for the department.
Maintain accurate records and documentation.
Collaborate closely with Housekeeping, Engineering, Food & Beverage, Sales, Recreation, and other departments for seamless operations.
Perform Manager-on-Duty (MOD) responsibilities as assigned.

Qualifications

Minimum of 3–5 years of hotel or resort Front Office leadership experience.
Previous Concierge or guest experience leadership experience strongly preferred.
Luxury resort or full-service hotel background strongly preferred.
Excellent leadership, coaching, and organizational skills.
Outstanding communication and interpersonal abilities.
Strong problem-solving and conflict-resolution skills.
Proficiency with hotel property management systems (PMS), Microsoft Office, and guest service software.
High degree of work flexibility with the ability to work any shift, including early mornings, evenings, weekends, and holidays as operationally required.

Physical Requirements

Ability to stand and walk for extended periods.
Ability to lift up to 25 pounds occasionally.
Ability to thrive in a fast-paced hospitality environment.

Benefits

Competitive salary
Medical, Dental, and Vision Insurance
Paid Time Off
401(k) with Company Match
Employee Meals
Resort and Travel Discounts
Professional Development Opportunities

This position is expected to lead by example, embodying the resort’s service culture while developing a highly engaged team and upholding the highest standards of luxury hospitality and guest experience.

Equal Employment Opportunity Statement Hawks Cay Resort is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other protected status. We are committed to creating a diverse, inclusive, and equitable workplace for all.

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