Front Office Supervisor - FT

Join Our Team!

The pay range for this position is $22.00 to $24.00/hr depending on experience.

Position Responsibilities (including but not limited to):

• Acts as Manager on duty, and supports Front Office Manager and Director of Front Office during shift hours.
• Promptly resolves any guest complaints or issues
• Coordinate activities with other hotel departments to facilitate increased levels of communication and guest satisfaction
• Anticipate the guests’ needs, change direction quickly and multi-task
• Uphold the highest standards of cleanliness, sanitation, safety, and conduct
• Ensures proper communication within the department
• Other job duties as required

Position Requirements:

• A collaborative team player who leads by example and contributes to a positive and supportive work environment
• Professional appearance and demeanor, consistently reflecting the hotel's standards for grooming and dress
• A positive, professional attitude and a genuine passion for hospitality and guest satisfaction
• Ability to anticipate guest needs, respond thoughtfully to requests, and create opportunities to delight our guests
• Dependable, self-motivated, and detail-oriented, with a strong sense of accountability and follow-through
• Strong leadership, decision-making, and problem-solving skills
• Ability to work a flexible schedule, including weekends and holidays as needed
• Commitment to completing all duties and responsibilities in a timely and efficient manner while following hotel policies and procedures
• Proficiency with computers and general office applications, including word processing, spreadsheets, and databases. Opera experience is plus
• Strong verbal and written communication skills, with the ability to interact professionally and effectively with guests, team members, and management
• Reliable transportation and consistent attendance
• High school diploma or equivalent required

Due to the cyclical nature of the hospitality business, employees may be required to work varying schedules to reflect the business needs of the hotel, including evenings, weekends and holidays.

Benefits

We are looking to hire the most highly qualified people and provide a competitive benefits package which include:

• Paid Parental Leave
• Health Insurance
• Dental Insurance
• Vision Insurance
• Vacation, Sick and Holiday Pay
• Company Basic Life Insurance
• Company paid Accidental Death & Dismemberment
• Company paid Short Term Disability
• Company paid Long term Disability
• 401k Retirement Plan

Apply today and grow with EOS Hospitality!

EOS Hospitality is an Equal Opportunity Employer.