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DecisionPoint | Cortek

Program Manager

El Segundo, CA, United States

Apply on careers-decisionpointcorp.icims.com About employer

Applications open in a new tab.

Job details

Apply by: Nov 13, 2027
Posting language: English
Posted: Nov 13, 2024

Original job description

Overview

DecisionPoint seeks a Program Manager to lead IT Support Services at Los Angeles Air Force Base supporting the 61st Communications Squadron, Space Systems Command, Space Base Delta 3, and geographically separated organizations.

The Program Manager will serve as DecisionPoint’s senior onsite leader and primary interface with the Government Contracting Officer’s Representative, accountable for service delivery, workforce performance, contract execution, and customer satisfaction. The program encompasses end-user support, network and systems operations, cybersecurity, asset management, collaboration tools, audiovisual services, and specialized mission IT support.

The successful candidate will bring exceptional interpersonal skills and sound operational judgment, with the ability to navigate differing priorities across the 61st Communications Squadron, military leadership, and supported program offices. This leader must build trust with an established contractor workforce, respect institutional knowledge, and address sensitive matters with professionalism, discretion, and a consistent focus on performance and accountability.

This position is onsite at Los Angeles Air Force Base, El Segundo, California and is contingent upon contract award.

Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.

Duties & Responsibilities

The Program Manager will:

Lead program execution: Direct staffing, schedules, deliverables, quality assurance, risk management, and performance across all contracted task areas.
Build trusted customer relationships: Develop productive relationships with Government stakeholders and contract personnel, including long-tenured staff. Reconcile competing priorities, communicate expectations clearly, and resolve sensitive issues with professionalism and diplomacy.
Execute a disciplined transition: Establish staffing readiness, retain critical expertise, transfer operational knowledge, and maintain service continuity.
Develop and retain the workforce: Lead employees and subcontractors; address vacancies, performance, training, cross-training, and succession planning.
Integrate service delivery: Coordinate local IT support with EITaaS Wave 1 and other enterprise providers, establishing clear responsibilities, escalation paths, and effective service handoffs.
Manage performance and improvement: Use service metrics, workload trends, customer feedback, and corrective actions to improve responsiveness, reliability, and user experience.
Maintain contract and financial discipline: Align resources with requirements, manage execution within approved budgets, and maintain accurate reporting and timely deliverables.
Drive practical efficiencies: Identify opportunities to improve staffing, processes, and coordination without degrading security or service quality.
Provide onsite leadership: Ensure required PM or alternate coverage and responsiveness during core hours and for after-hours escalations.

Qualifications

Clearance Requirement:

U.S. citizenship

DoD security clearance and access requirements. The final clearance level is to be confirmed against solicitation requirements.

Education:

A relevant bachelor’s degree may be used to qualify with 10 years of relevant experience, as described below.

Experience:

At least 15 years of relevant experience, or 10 years of relevant experience with a relevant bachelor’s degree.

Experience leading multidisciplinary IT service delivery teams supporting complex Government or comparable enterprise environments.
Demonstrated ability to manage personnel, subcontractors, schedules, deliverables, performance issues, and customer relationships.
Experience presenting program performance, risks, and corrective actions to senior stakeholders.
Exceptional interpersonal and communication skills, with demonstrated ability to build trust across military, civilian, and contractor teams; navigate competing stakeholder priorities; and address difficult personnel or customer issues constructively.

Preferred experience:

Managing Air Force, Space Force, installation communications, or base operations IT support programs; familiarity with Los Angeles AFB, the 61st Communications Squadron, Space Systems Command, or Space Base Delta 3.
Leading a contract transition involving incumbent workforce retention and uninterrupted service delivery.
Coordinating local IT operations with enterprise service desks, infrastructure providers, and mission-specific support organizations.
Overseeing teams supporting NIPRNet, SIPRNet, cybersecurity, and classified environments.
Improving workforce stability, resolving cross-team service issues, and developing successors for critical technical roles.
Managing firm-fixed-price services contracts and balancing staffing requirements with cost and performance objectives.
Currently based in the Los Angeles area, or able to establish an onsite presence by the required start date.
Experience leading established technical teams through change while preserving institutional knowledge and maintaining workforce trust.

Technical Knowledge:

Preferred: Working knowledge of ServiceNow, IT service management, service-level performance reporting, and continuous improvement.

Certifications:

PMP or equivalent certification required.

Skills:

Strong operational judgment and ability to establish credibility with senior Government stakeholders.
Ability to translate customer priorities into reliable daily operations and coordinate multidisciplinary teams.
Ability to work onsite at Los Angeles AFB and meet program availability requirements.

Our Equal Employment Opportunity Policy

EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.

Apply on careers-decisionpointcorp.icims.com About employer

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Jobs in the United States