Sales Coordination Intern

Title

DECC Internship – Sales Coordination Intern

Status

Part-Time - Temp

Hourly Wage

$15.00

Summary/Objective

The DECC's sales team books everything from multi-day, complex national conventions and expos to one-day events and weddings. As a Sales Coordinator, you'll take ownership of turnkey accounts like private one-day events and weddings. You’ll learn to execute the process from start to finish, working real accounts from first inquiry to signed contract, seeing the results of your work come to fruition. The team is growing! Which means we’ll need support on the backend. You’ll learn how to generate, track, and execute the sales team’s contracts, the paperwork behind them, so senior sales staff can spend their time on larger events and long-range strategy.

Key Responsibilities:

Weddings and One-day Event Accounts

• Serve as the initial point of contact for weddings, one-day events, and events with 200-500 guests without national potential, from first inquiry through booking.
• Respond to wedding inquiries, prepare straightforward proposals, and follow the process through until booking.
• Schedule and lead wedding/event site tours to present the venue
• Flag accounts with larger or national potential for the senior sales team.

Contracts and Data Management

• Learn the contract creation and execution process in collaboration with the Event & Sales Admin striving for a 24-hour contract turnaround time goal
• Enter contracts and document activity into Momentus accurately and promptly
• Follow up with client to ensure timely contract execution and deposit payment

Qualifications:

• Currently enrolled in college or university pursuing a degree in Marketing, Sales, Communications, Business, Hospitality, Public Relations, or Related field.
• Comfortable with client-facing sales over the phone and in-person
• Clear, professional writing and phone or email manner with clients
• Strong written and verbal communication skills.
• Attention to detail, especially with contracts and data-entry
• Comfort learning new software (CRM or database experience is helpful but not required)
• Ability to work independently and collaboratively.
• Ability to work 20+ hours per week, flexible hours, including evenings, nights and weekends

Skills

• Customer Service and/or Sales experience
• Coursework in sales, marketing, business, communications or hospitality
• Strong interpersonal and teamwork skills
• Problem-solving and adaptability

What You’ll Gain:

• This internship offers hands-on experience in venue and event sales, with real accounts and real responsibility
• Measurable results to point to on your resume, such as number of sales closed or contract turnaround time.
• An insider’s look at how a large venue books weddings and one-day private events
• Mentorship from an experienced sales team

Schedule

This position will work on 20+ hours per week, hours will vary and are dependent on business needs. Ability to work flexible hours, including evenings, nights and weekends and for event needs. As a temporary paid internship, this position has a finite start and end date.

Work Environment

The Sales Intern will work in varying spaces based on business needs. It could be an office setting, various venue spaces, indoor or outdoor events. Noise levels will vary from quiet to extremely loud, and temperatures will vary from very hot and humid, to extremely cold.

Physical Demands

This position will require someone that is able to stand on their feet for many hours at a time, move quickly to different places based, climb stairs and be in motion. They will need to use their hands frequently, and be able to see, hear, and speak often. This position will require bending, squatting, and maneuvering. Ability to stand and move throughout large event facilities. Ability to lift up to 25 pounds occasionally.

Additional Eligibility Requirements

• Must be 16 years of age or older
• Successful completion of contingent pre-employment checks to include background check and successful completion of a drug test, and reference checks, if applicable.

Uniform

Business casual

Supervisory Responsibilities

None

Travel Required

No

Work Authorization/Security Clearance Requirements

The DECC uses USCIS Form I-9 to verify the identity and employment authorization of individuals hired for employment. On the form, an employee must attest to his or her employment authorization. The employee is required to present the DECC with acceptable documents evidencing identity and employment authorization at the time of hire. The DECC will examine the employment eligibility and identity document(s).

The list of acceptable documents can be provided by Human Resources.

At-Will Employment

This position is at will. This means if you are offered the position and accept, your employment with the DECC is for an indefinite period of time and it is subject to termination by you or the DECC, with or without cause, with or without notice, and at any time. Nothing in this job description or any other policy of the DECC shall be interpreted to be in conflict with or to eliminate or modify in any way, the at will employment status of this position.

The at-will employment status of an employee of the DECC may be modified only in a written employment agreement with that employee which is signed by the Executive Director or the Chair of the DECC Board of Directors.

By your signature below, you acknowledge your understanding that your employment with the DECC is at will, and that nothing in this description is intended to constitute a contract of employment, express or implied.

EEO Statement

The DECC is an Equal Opportunity Employer. In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualification, and ability. The DECC does not discriminate in employment practices on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, or any other characteristic protected by law. The DECC will follow any state or local law that provides greater protection. This policy is neither exhaustive nor exclusive. The DECC is committed to taking all other actions necessary to ensure equal employment opportunity for persons with disabilities in accordance with the ADA and all other applicable laws.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

FLSA Classification

Non-Exempt

Type of Position

Part-Time, Event-Driven

Type of Employment

Temporary

Department

Sales

Reports to

Associate Director of Sales

Benefits:

• Free Parking
• Employee wellbeing initiatives
• Monthly bus pass bus reimbursement program
• Public Employee Retirement Account (PERA) – Pension Plan – with employer match
• Optional Minnesota Deferred Compensation Plan
• Free Employee Assistance Program
• More benefit details here: Benefits HERE

What is the DECC?

The Duluth Entertainment Convention Center (DECC) is a collection of ten venues hosting conventions, meetings, sports, arts, and entertainment right on the waters of Lake Superior in vibrant Canal Park. The DECC offers spectacular views of the Duluth Aerial Lift Bridge and excellent walkability.

Steps away from charming Canal Park and Downtown Duluth, guests enjoy shops, restaurants, and easy access to hotels. The Duluth Lakewalk and Bayfront Festival Park are just outside our doors.

Home to Duluth Superior Symphony Orchestra, the Minnesota Ballet, UMD Men’s and Women’s Bulldog Hockey, the Olympic gold-winning Duluth Curling Club, and the William A. Irvin floating museum / Duluth Haunted Ship, the DECC is the heart of regional entertainment.

Our commitment to sustainability means that all the events we host bring economic and environmental benefits to our city.

Mission:

We host events, create experiences, and drive our regional economy.

Values:

• Community
• Hospitality
• Excellence
• Fun

The DECC is an Equal Opportunity Employer committed to creating an inclusive environment for all employees and interns.