Patient Access Representative

Patient Access Representative – Cypress, TX

Location: Cypress, TX

Pay Rate: Starting at $17.00/hour, based on experience

Schedule: Monday–Friday 8:45 AM–5:00 PM

Dean’s Professional Services is seeking a dependable, customer-focused Patient Access Representative to support a leading healthcare organization in Cypress, TX. This position plays an important role in creating a positive patient experience by managing registration, verifying insurance eligibility, ensuring medical necessity compliance, processing payments, and providing front-desk support. The ideal candidate is professional, detail-oriented, and comfortable working in a fast-paced healthcare environment.

Responsibilities

• Greet and assist patients in a professional, friendly, and courteous manner.

• Collect and accurately enter patient demographic, insurance, and financial information into the computer system.

• Schedule patient appointments and follow-up visits, including entering appointment information into Epic (EMR).

• Explain required forms to patients or guarantors and obtain necessary signatures.

• Verify medical necessity requirements, review compliance systems, communicate requirements to patients, and obtain appropriate documentation.

• Verify insurance eligibility and benefits and ensure required notifications and authorizations are completed within established timeframes.

• Collect patient payments, explain payment options, establish payment arrangements, and issue receipts.

• Provide financial counseling, assist with charity care applications, and identify alternative resources for financial assistance when appropriate.

• Communicate professionally with patients, families, physicians, insurance companies, nursing units, and other healthcare departments.

• Maintain complete and accurate documentation while following organizational policies, procedures, and confidentiality standards.

• Provide general administrative support and assist with departmental needs as assigned.

Qualifications

• High school diploma or GED required.

• Two years of experience in a hospital or medical business office setting required.

• Healthcare front-desk or patient access experience preferred.

• Experience with Epic or other electronic medical record (EMR) systems is beneficial.

• Strong customer service, communication, and organizational skills.

• Professional demeanor and excellent attention to detail.

• Ability to learn patient access procedures and clinic workflows quickly.

• Ability to handle the physical requirements of the position, including occasionally lifting or moving items weighing up to 50 pounds, frequently up to 20 pounds, and constantly up to 10 pounds.

Why Join Dean’s Professional Services?

• Competitive pay.

• Consistent Monday–Friday schedule.

• Opportunity to gain experience in patient access and healthcare administration.

• Supportive and collaborative professional environment.

• Opportunities for career growth and professional development.

• Access to benefits, including medical, dental, vision, and 401(k), subject to eligibility.

Dean’s Professional Services is a national, award-winning staffing firm. Since 1993, we have connected over 50,000 professionals with leading organizations nationwide by matching talent with the right skills, experience, and culture fit. We provide temporary, temp-to-hire, and direct-hire staffing solutions across healthcare, administrative, and hospitality industries.

Apply today at www.deansprofessionalservices.com or call 713-785-7483 for more information.

Dean’s Professional Services is a national, award-winning staffing firm. Since 1993, we have connected over 50,000 healthcare professionals with leading organizations across the country by matching exceptional talent with rewarding career opportunities.