Care Management Support Coordinator II – Remote, TX

Care Management Support Coordinator II – Remote, TX

Location: Remote (Candidates must reside in Texas)

Pay Rate: Starting at $21.00/hour

Schedule: Monday–Friday | 8:00 AM–5:00 PM (Overtime may be available)

Dean’s Professional Services is seeking a dependable, detail-oriented, and customer-focused Care Management Support Coordinator II to support a leading healthcare organization. This remote opportunity is ideal for a professional with medical office, call center, or managed care experience who enjoys assisting members, coordinating care management services, and helping individuals access healthcare benefits and community resources.

Responsibilities

• Provide administrative support for care management activities, including member outreach, inbound calls, and scheduling services.

• Serve as a point of contact for members, healthcare providers, and internal staff to answer questions and resolve concerns.

• Assist with coordinating care management services and addressing member needs.

• Support communication between members, providers, and care management teams.

• Maintain accurate and timely documentation in member records and applicable systems.

• Follow state-specific, regulatory, and organizational guidelines when handling confidential member information.

• Navigate multiple computer applications and systems to support daily operations.

• Provide professional and courteous customer service while managing multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or GED required.

• 1–2 years of related experience required.

• At least 2 years of medical experience preferred.

• Previous experience in a call center, primary care provider (PCP) office, or managed care setting preferred.

• Proficiency with Microsoft Outlook, Teams, Zoom, Word, Excel, SharePoint, and internet-based applications.

• Strong communication, customer service, organizational, and computer skills.

• Ability to multitask, troubleshoot issues, and maintain accurate documentation.

• Must have access to a personal cell phone for VPN login and authentication.

• Must reside in Texas to be eligible for this remote opportunity.

• Additional state-specific requirements may apply.

Why Join Dean’s Professional Services?

• Competitive pay starting at $21.00/hour.

• Remote work opportunity for eligible Texas residents.

• Consistent Monday–Friday, 8:00 AM–5:00 PM schedule.

• Potential overtime opportunities.

• Opportunity to build valuable experience in care management and health plan services.

• Supportive and collaborative professional environment.

• Access to benefits, including medical, dental, vision, and 401(k).

• Opportunities for professional growth and career development.

Dean’s Professional Services is a national, award-winning staffing firm. Since 1993, we have connected over 50,000 professionals with leading organizations nationwide by matching talent with the right skills, experience, and culture fit. We provide temporary, temp-to-hire, and direct-hire staffing solutions across healthcare, administrative, and hospitality industries.

Apply today at www.deansprofessionalservices.com or call 713-785-7483 for more information.