Care Management Support Coordinator II -Remote, TX

Care Management Support Coordinator II – Remote, TX

Location: Remote (Candidates must reside in Texas)

Pay Rate: Starting at $18.00/hour

Schedule: Monday–Friday 8:00 AM–5:00 PM (possible OT)

Dean’s Professional Services is seeking a dependable, detail-oriented, and customer-focused Care Management Support Coordinator II to support a leading healthcare organization. This remote opportunity is ideal for a professional with managed care experience who enjoys assisting members with care coordination, navigating health plan benefits, and connecting individuals with healthcare and community resources.

Responsibilities

• Conduct outbound calls to members to provide support with care plan next steps, scheduling questions, and access to health plan and community resources.

• Educate members and providers regarding available services, care plans, and program resources.

• Connect members with appropriate health plan and community resources to support quality care and positive outcomes.

• Serve as a primary point of contact for member and provider inquiries, requests, and concerns.

• Explain care plan procedures, program guidelines, and applicable protocols.

• Support member onboarding and administrative activities, including preparing and sending welcome letters, correspondence, and educational materials.

• Maintain and update non-clinical member records in accordance with company policies, state requirements, and regulatory standards.

• Identify members' social needs and connect them with appropriate community resources to address Social Determinants of Health (SDOH).

• Develop and maintain knowledge of assigned health plans, benefits, and available community resources.

• Collaborate with providers and internal teams to support effective care coordination and member satisfaction.

• Perform other duties as assigned while complying with established policies and procedures.

Qualifications

• High school diploma or GED required.

• Minimum of 2 years of related experience required.

• At least 2 years of experience in a managed care environment or working with individuals with disabilities, vulnerable populations, or members with chronic or complex health conditions required.

• Experience with health plan services, care management support, or member services preferred.

• Proficiency with Microsoft Outlook, Teams, Word, Excel, SharePoint, Zoom, and internet-based applications.

• Strong verbal and written communication skills.

• Excellent organizational, documentation, and multitasking abilities.

• Ability to handle sensitive member information with professionalism and confidentiality.

• Customer-focused approach with strong problem-solving skills.

• Ability to work independently and effectively in a remote environment.

Why Join Dean’s Professional Services?

• Competitive pay starting at $18.00/hour.

• Remote work opportunity for eligible Texas residents.

• Consistent Monday–Friday schedule.

• Opportunity to build experience in care management and health plan services.

• Supportive and collaborative professional environment.

• Opportunities for career growth and professional development.

• Access to benefits, including medical, dental, vision, and 401(k), subject to eligibility.

• Career opportunities with a nationally recognized staffing firm.

Dean’s Professional Services is a national, award-winning staffing firm. Since 1993, we have connected over 50,000 professionals with leading organizations nationwide by matching talent with the right skills, experience, and culture fit. We provide temporary, temp-to-hire, and direct-hire staffing solutions across healthcare, administrative, and hospitality industries.

Apply today at www.deansprofessionalservices.com or call 713-785-7483 for more information.

Dean’s Professional Services is a national, award-winning staffing solutions firm providing temporary, temp-to-hire, and direct-hire solutions across healthcare, administrative, and hospitality industries.