Jobs in the United States

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Added 1 min ago
Director, Global Regulatory Reporting, Core Compliance
Invesco Group Services, INC.
Atlanta, GA · Houston, TX
Driving regulatory-change, remediation, automation, and responsibly governed AI-enabled initiatives with disciplined project governance.
Added 2 mins ago
Sr. Manager of Engineering (Device Assembly, Labeling & Packaging)
Amgen Inc.
OH
Let’s do this. Let’s change the world. In this role the Senior Manager of Engineering is responsible for providing technical and engineering leadership for the design, development,…
Added 2 mins ago
AVP, Product Manager, Payments
Cross River
Fort Lee, NJ
We are seeking a Product Manager, Payments (AVP) to own our core US payment rails - ACH, Wire, RTP, and FedNow. You'll be responsible for the strategy and execution that makes these rails…
Added 3 mins ago
Fire Sprinkler Layout Technician
S. A. Comunale Co., Inc.
Marion, OH
Ability to effectively design a project; including cutting pipe with all appropriate fittings.
Added 3 mins ago
Fire Sprinkler Layout Technician
S. A. Comunale Co., Inc.
Harrisburg, PA
Ability to effectively design a project; including cutting pipe with all appropriate fittings.
Added 3 mins ago
Project Manager - Fire Protection
S. A. Comunale Co., Inc.
Fremont, OH
The Project Manager will be responsible for creating job schedules, coordinating the delivery of tools and fabrications, identifying and managing the personnel assigned to each project, and…
Added 3 mins ago
Fire Sprinkler Layout Technician
S. A. Comunale Co., Inc.
Hilliard, OH
…layout fire sprinkler systems with support of the Senior Layout Manager. Collaborate with S.A. Comunale, sales, fabrication and project manager teams while provide excellent customer…
Added 3 mins ago
Sprinkler Sales Representative - Outside Sales
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Harrisburg, PA
…tools, identifying and managing the personnel assigned to each project, and tracking labor efficiency. In addition, the individual will be responsible for representing the company at job…
Added 3 mins ago
Service Layout Technician
S. A. Comunale Co., Inc.
Marion, OH
Provide excellent service to customers by providing assistance to the Senior Service Designer, service design staff and Service Manager. Works within NFPA standards to create and draft…
Added 3 mins ago
CO
Human Resources Analyst (Recruitment)
City of Pleasanton
Pleasanton, CA
- $82.04 to $123.06 USD / hour
An exceptional project manager: Able to independently organize and manage 10–15 recruitments at various stages simultaneously, keeping timelines, deliverables, documentation, and follow-up…
Added 3 mins ago
Manager, National Facilities
JAMS, Inc.
UNAVAILABLE
Leads small to mid-range renovation projects, including but not limited to bids, budgets, project management, and vendors; attends and verifies site and warranty walks with local management…
Added 3 mins ago
Asst Project Manager
TDIndustries
Phoenix, AZ
The Assistant Project Manager supports and coordinates construction projects including new facility development, facility expansions, and renovations. They collaborate closely with the…
Added 4 mins ago
Engineering Project Manager
Quanta Power Solutions, LLC
Remote, United States
Quanta Power Solutions is seeking a motivated and technically capable Engineering Project Manager to support major power generation and energy infrastructure projects based out of our…
Added 4 mins ago
SM
Executive Director of Facilities Operations and Engineering
Samuel Merritt University
United States
- $170,000 to $185,000 USD / year
Provide engineering support for operations, maintenance, and capital planning activities, and ensure design and construction work complies with the California Building Standards Code (Title…
Added 4 mins ago
Alternative Delivery Practice Leader
Lockwood Andrews & Newnam Inc
Dallas, TX
Demonstrated success as a Design Manager, Project Manager, Pursuit Leader, or Practice Leader on complex Alternative Delivery projects.
Added 4 mins ago
Environmental Engineer
Pinnacle Engineering Inc
Maple Grove, MN
Interest in advancing to Project Manager/Client Manager, preferred
Added 4 mins ago
Senior, Product Development Engineer Design, Air Manufacturing Innovation
Nike
Beaverton, OR
As a Senior Product Development Engineer, you will join the Design Engineering team at Air Manufacturing Innovation and report to the Manager or Senior Manager, Product Development…
Added 4 mins ago
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Infrastructure Database Oracle Subject Matter Expert
ESM
Arlington, VA
- $137,000 to $168,000 USD / year
…practices. The SME Lead collaborates with cross-functional teams to design, implement, and support database solutions aligned with organizational operational and business requirements. The…
Added 5 mins ago
Senior Architectural Project Manager - Program Services
Colliers Engineering & Design
New York, NY
MG2, an affiliate of Colliers Engineering & Design is currently looking for a Senior Architectural Project Manager to join our New York, NY Office in our Client Programs Market to serve as…
Added 6 mins ago
Project Manager
Brookfield
Queensbury, NY · Potsdam, NY · Watertown, NY · Fulton, NY
Project Manager (Queensbury, NY, Potsdam, NY, Fulton, NY or Watertown, NY)
Added 6 mins ago
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Project Manager
Actalent
Louisville, KY
- $43.27 to $52.88 USD / hour
Job Title: Remote Project ManagerJob DescriptionWe are seeking a dynamic Junior Project Manager to support the Transmission/Substation Program. This role involves managing smaller projects…
Added 6 mins ago
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Theme Park Construction Superintendent
Actalent
Apopka, FL
- $40.87 to $48.08 USD / hour
…ensuring activities are executed efficiently and in alignment with project goals. Monitor daily progress, providing regular updates to the Project Manager. Inspect ongoing work to ensure…
Added 6 mins ago
Project Manager, Real Estate & Construction - International
Bath and Body Works
Columbus, OH
The International Project Manager will lead the international project team by developing a strong understanding of the resources that Bath & Body Works International (BBWI) employs both…
Added 6 mins ago
Project Manager
Actalent
Lubbock, TX
Job Title: MEP Construction Project ManagerJob DescriptionThe MEP Construction Project Manager oversees the planning, coordination, and execution of mechanical, electrical, plumbing, and…
Added 6 mins ago
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Core Shell Project Manager
Actalent
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Job Title: Core Shell Project ManagerJob DescriptionThis role leads large-scale mission critical and data center projects with a primary focus on Core, Shell, and Tenant Improvement scopes.…

Dean Dorton

Technology Services Manager

Remote, United States

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Job details

Education: Bachelor’s degree
Experience: 6-8+ years of progressive experience in managed services, technology consulting, infrastructure operations, systems administration, or a related field required.
Posting language: English
Posted: Nov 9, 2026

Original job description

About Dean Dorton Dean Dorton’s team makes up one of the largest advisory firms in the United States. We thrive when you thrive! We are here to help you succeed in every step of your development and career as you work with nationally recognized experts in a recognized best place to work. Our core values guide how we work, lead, and support one another every day. They are:

Integrity - We do the right thing, integrity guides our decisions.
Relationships - We value people, relationships drive our impact.
Collaboration - We win as one team, collaboration fuels our success.
Growth - We stay curious, growth is our mindset

About the Team Dean Dorton’s Infrastructure & Managed Services team provides comprehensive technology support and infrastructure management for clients across diverse industries. Acting as a true IT partner, we deliver secure, scalable, and strategic solutions that align with each client’s operational goals. From day-to-day support to long-term planning, we help businesses operate more efficiently and confidently through reliable, best-in-class technology services. About the Role The Managed Services Manager is responsible for the people, service delivery, client relationships, and operational performance of parts of the Managed Services team. This role leads a team of technology professionals, oversees a portfolio of client environments, and ensures services are delivered consistently in accordance with client agreements, firm standards, and established service expectations. The Manager serves as a senior escalation point and trusted client advisor while also developing team members, allocating resources, improving processes, and monitoring the metrics that support a healthy and scalable practice. Technical Definition: your specialized knowledge & expertise associated with the work you perform for/with clients (note: clients may be internal to Dean Dorton).

Lead the day-to-day delivery of managed technology services across a portfolio of clients, establishing clear service standards and ensuring work is completed accurately, efficiently, and consistently.
Partner with clients to maintain reliable and secure technology environments, including servers, networks, cloud platforms, endpoints, identity systems, backups, and related infrastructure.
Serve as a senior escalation point and subject matter resource for complex technical issues, significant incidents, and recurring service challenges.
Oversee incident, problem, change, and service request processes; guide root-cause analysis and ensure appropriate corrective and preventive actions are completed.
Ensure proactive maintenance activities are completed, including monitoring, patching, backup verification, lifecycle management, capacity planning, and security hygiene.
Lead client onboarding, service transitions, and offboarding activities, ensuring technology, processes, responsibilities, and documentation are transferred effectively.
Develop and maintain client technology roadmaps, lifecycle plans, budgets, and recommendations that align technology investments with business priorities.
Monitor compliance with client agreements, service scope, and response expectations; identify scope gaps, recurring issues, and opportunities to improve service delivery.
Establish standards for ticket management, time entry, documentation, remote monitoring and management, and professional services automation platforms.
Use operational dashboards and service data to monitor response and resolution times, backlog, client satisfaction, recurring incidents, utilization, and other key performance indicators.
Lead resource and capacity planning, including workload assignment, scheduling, escalation coverage, and appropriate use of internal and external resources.
Manage key technology vendor and partner relationships and support decisions related to licensing, procurement, renewals, and product standards.
Maintain accurate and current client documentation, including network diagrams, configurations, credentials, standards, procedures, and business continuity information.

Behavioral Definition: the behaviors associated with performing your job (interpersonal skills).

Supervise, coach, and develop Managed Services team members through clear expectations, regular feedback, performance discussions, and individualized development support.
Delegate and coordinate work based on client priorities, technical requirements, team capacity, and team member development needs.
Build and maintain trusted client relationships through proactive communication, responsiveness, transparency, and dependable follow-through.
Communicate complex technical information, service risks, and recommendations in clear business language for both technical and non-technical audiences.
Lead calmly and decisively during client escalations, service disruptions, competing deadlines, and other high-pressure situations.
Hold team members accountable for quality, documentation, time entry, client commitments, and adherence to established processes.
Collaborate across Technology Consulting and other Dean Dorton service groups to provide integrated solutions and a consistent client experience.
Demonstrate sound judgment when balancing client satisfaction, technical risk, employee workload, contractual obligations, and firm resources.
Foster an inclusive, collaborative environment that encourages knowledge sharing, continuous learning, accountability, and professional growth.
Lead teams through operational changes and evolving technology needs with flexibility, clarity, and a focus on sustainable improvement.

Non-Charge Definition: the contribution you make to Dean Dorton outside of client work.

Partner with Technology Consulting leadership to establish Managed Services priorities, operating goals, service standards, and continuous improvement initiatives.
Monitor the operational and financial health of the practice, including capacity, utilization, realization, profitability, client retention, and service quality.
Support recruiting, interviewing, onboarding, succession planning, and leadership development for the Managed Services team.
Improve and standardize service-delivery methodologies, workflows, templates, documentation, and technology tools across the practice.
Contribute to business development through discovery conversations, solution design, service scoping, proposals, presentations, and relationship building.
Evaluate emerging technologies and service opportunities that may strengthen client outcomes or expand the firm’s Managed Services capabilities.
Maintain relevant professional and vendor certifications and promote technical training and knowledge sharing across the team.
Represent Dean Dorton through industry events, professional organizations, community involvement, and firm initiatives.

Experience & Qualifications

Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business, or a related field required; equivalent relevant experience may be considered.
6-8+ years of progressive experience in managed services, technology consulting, infrastructure operations, systems administration, or a related field required.
Demonstrated experience supervising technical professionals, developing team members, and coordinating the work of others required.
Strong knowledge of server, network, cloud, endpoint, identity, backup, and security technologies used in small and midsized business environments.
Experience managing client-facing service delivery, escalations, service agreements, and operational performance metrics required.
Demonstrated ability to manage multiple clients, projects, priorities, and deadlines while maintaining quality and responsiveness.
Experience with professional services automation, remote monitoring and management, ticketing, and documentation platforms preferred.
Experience supporting technology roadmaps, budgets, lifecycle planning, and infrastructure projects preferred.
Microsoft, Cisco, ITIL, CompTIA, or other relevant technical or service management certifications preferred.
Excellent written, verbal, presentation, relationship management, and problem-solving skills required.

Software & Tools

Microsoft 365 and Microsoft Office Suite (Excel, Word, Outlook, Teams)
Remote Monitoring and Management (RMM) tools
Endpoint security, backup, and IT Service Management (ITSM) platforms (e.g., ConnectWise, Autotask)
Project management and documentation tools

Travel

This position requires travel to Dean Dorton offices and day travel to client locations

The Fun Stuff Work isn’t all work! We want to make your experience at Dean Dorton a great one. From your health and happiness to your long-term satisfaction, we focus on YOU! A few highlights are listed below:

Flexible work schedules and environment
Unlimited Paid Time Off (PTO)
Paid family leave, medical leave, and maternity/paternity leave programs
Retirement benefits, including a best-in-class employer match and automatic profit sharing.
Telemedicine, mental health resources and wellness program reimbursement

This job description is intended to describe the general nature and level of work being performed by team members assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Additionally, responsibilities and duties may vary depending on business needs and individual circumstances. Dean Dorton is an equal opportunity employer. We’re committed to growing and empowering an inclusive community within Dean Dorton and our industry which is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences and perspectives across the organization. We welcome anyone of any race, religion, color, national origin, political affiliation, pregnancy, ancestry, handicap, medical condition, disability, marital status, age, sexual orientation or gender. We do not accept unsolicited resumes or candidate submissions from staffing agencies, recruiters, or search firms. Any resumes or candidate information submitted without a current, signed agreement in place will be considered unsolicited, become the property of the company, and will not obligate the company to pay any fees or commissions.

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