Jobs in the United States

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Added 1 min ago
Integrated Logistics Support Manager
Saab, Inc.
East Syracuse, NY
The ILS Project Manager will also conduct supportability analyses of field data and recommend system support modifications to improve system reliability and longevity, including through an…
Added 1 min ago
CC
Planning and Operations Analyst / Management Analyst 3
Century College
United States
- $28.75 to $42.16 USD / hour
…position coordinates facilities planning, budgeting, capital project administration, asset management, procurement, compliance activities, and implementation of Minnesota State…
Added 1 min ago
DO
Occupational Health Specialist
Department of Public Health
CA
- $6,623 to $8,290 USD / month
The incumbent works under the direction of the Health Program Manager II of the Special Projects and Program Support (SPPS) Section, within the Occupational Health Branch (OHB) of the…
Added 2 mins ago
Professional Development Manager – Attorney Training
Latham & Watkins LLP
New York, NY · Washington, D.C., DC · Chicago, IL
Acting as a strategic project and program manager for major training initiatives and special projects, working closely with other key stakeholders and colleagues across the firm to ensure…
Added 2 mins ago
Land Survey Project Manager
JT Engineering, Inc.
Green Bay, WI
…across Wisconsin. We’re looking for a talented Land Survey Project Manager who is eager to lead projects, showcase their expertise, and help shape the future of our services. This role…
Added 3 mins ago
LC
Program Assistant at Day Center
LUTHERAN COMMUNITY SERVICES NORTHWEST
Seattle, WA
- $25.24 USD / hour
Log all actions, incidents, rule enforcements, and report unusual or sensitive matters to the Program Coordinator and/or Manager.
Added 4 mins ago
SCADA Engineer
Puget Sound Energy
Redmond, WA
Works with project manager to define tasks and create team work plans. May delegate work to others and monitor progress. Idetifies issues affecting work progress and recommend solutions.
Added 4 mins ago
Senior SCADA Engineer
Puget Sound Energy
Redmond, WA
Works with project manager to develop realistic work estimates, financial budgets and project schedules.
Added 5 mins ago
Professional Surveyor & Mapper
Apex Companies
Fort Myers, FL · La Belle, FL · Naples, FL · Port Charlotte, FL
This role is eligible for a $10,000 sign-on bonus, subject to the terms and conditions of the Company's sign-on bonus program.
Added 5 mins ago
CR
Project Manager, Grants & Affiliated Meetings
Cardiovascular Research Foundation
New York, NY
- $80,000 to $87,000 USD / year
Working closely with Industry Relations leadership, Finance, Logistics, Program teams, commercial supporters, conference stakeholders, external vendors, and venue partners, the Project…
Added 6 mins ago
District Sales Manager - Environmental
Spirax-Sarco Ltd.
United States
This role will focus on:We are seeking a highly motivated and commercially driven District Sales Manager (DSM) to grow sales across a defined geographic territory within our Environmental…
Added 6 mins ago
South Central Historic Preservation Program Lead
HDR
Austin, TX · San Antonio, TX
Serve as the South Central Historic Preservation Program Lead and senior project manager for historic preservation, architectural history, and preservation planning work across the South…
Added 6 mins ago
IG
Lead QC Manager (Data Center)
Insight Global
Shreveport, LA
- From $68 USD / hour
Insight Global is seeking a Lead QC Manager to support a major greenfield data center construction project in Shreveport, Louisiana. This individual will lead Quality Control activities on…
Added 6 mins ago
Senior Project Manager
Mace
United States
Manages the timely and successful delivery to programme from project inception/brief, through design development and planning, contractor procurement and construction phase in accordance…
Added 6 mins ago
Project Manager
Mace
New York, NY
Manages intermediate level tasks and associated deliverables and/or support the senior project manager with activities to ensure the timely and accurate delivery of project and program…
Added 6 mins ago
GI
Retail Associate - Full Time (Glenbrook Commons)
GOODWILL INDUSTRIES OF NORTHEAST INDIANA INC
Fort Wayne, IN
- $13 USD / hour
- Full-time
…life insurance and all employees get the Employee Assistance Program and a generous in store employee…
Added 7 mins ago
Fire Sprinkler Fitter
Oregon Health & Science University
Portland, OR
Record time and work using the electronic work order system. Maintain accurate documentation of work completed, materials used, and project progress.
Added 8 mins ago
Production Tech II
Learn more about us
Nashville, TN
Responsibilities include all facets of plans preparation and assistance with project design for water and wastewater projects. Previous AutoCAD experience is required. Ardurra offers a…
Added 8 mins ago
NC
Regional Patient Access Manager - Northern CA
Neurocrine Continental Inc.
Remote, United States
- $151,000 to $206,000 USD / year
The Regional Patient Access Manager (RPAM) is responsible for three (3) main functions: 1) to provide field access support services and education to Healthcare Professionals (HCPs), helping…
Added 8 mins ago
Manager
Konrad
NY
As a Manager on our Strategy team, you will oversee large-scale, cross-functional programs with global organizations as they embrace digital transformation and innovate for the AI era.…
Added 8 mins ago
Project Manager
DPR Construction
Greenwood Village, CO · Greenwood Village
…and always act in the best interest of the team, customer, project and…
Added 8 mins ago
Sr. Project Manager
DPR Construction
Greenwood Village, CO · Greenwood Village
…and always act in the best interest of the team, customer, project and…
Added 9 mins ago
Technology Services Manager
Dean Dorton
Remote, United States
The Managed Services Manager is responsible for the people, service delivery, client relationships, and operational performance of parts of the Managed Services team. This role leads a team…
Added 9 mins ago
Automation and Controls Engineer
STL Stellar Energy
United States
Meet with client and internal project teams to define applications and produce functional specification documents.
Added 9 mins ago
Electrical Engineer
STL Stellar Energy
United States
Accomplish tasks to the company procedures, specifications, standards and any project specific addenda;

Dean Dorton

Technology Services Manager

Remote, United States

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Job details

Education: Bachelor’s degree
Experience: 6-8+ years of progressive experience in managed services, technology consulting, infrastructure operations, systems administration, or a related field required.
Posting language: English
Posted: Nov 9, 2026

Original job description

About Dean Dorton Dean Dorton’s team makes up one of the largest advisory firms in the United States. We thrive when you thrive! We are here to help you succeed in every step of your development and career as you work with nationally recognized experts in a recognized best place to work. Our core values guide how we work, lead, and support one another every day. They are:

Integrity - We do the right thing, integrity guides our decisions.
Relationships - We value people, relationships drive our impact.
Collaboration - We win as one team, collaboration fuels our success.
Growth - We stay curious, growth is our mindset

About the Team Dean Dorton’s Infrastructure & Managed Services team provides comprehensive technology support and infrastructure management for clients across diverse industries. Acting as a true IT partner, we deliver secure, scalable, and strategic solutions that align with each client’s operational goals. From day-to-day support to long-term planning, we help businesses operate more efficiently and confidently through reliable, best-in-class technology services. About the Role The Managed Services Manager is responsible for the people, service delivery, client relationships, and operational performance of parts of the Managed Services team. This role leads a team of technology professionals, oversees a portfolio of client environments, and ensures services are delivered consistently in accordance with client agreements, firm standards, and established service expectations. The Manager serves as a senior escalation point and trusted client advisor while also developing team members, allocating resources, improving processes, and monitoring the metrics that support a healthy and scalable practice. Technical Definition: your specialized knowledge & expertise associated with the work you perform for/with clients (note: clients may be internal to Dean Dorton).

Lead the day-to-day delivery of managed technology services across a portfolio of clients, establishing clear service standards and ensuring work is completed accurately, efficiently, and consistently.
Partner with clients to maintain reliable and secure technology environments, including servers, networks, cloud platforms, endpoints, identity systems, backups, and related infrastructure.
Serve as a senior escalation point and subject matter resource for complex technical issues, significant incidents, and recurring service challenges.
Oversee incident, problem, change, and service request processes; guide root-cause analysis and ensure appropriate corrective and preventive actions are completed.
Ensure proactive maintenance activities are completed, including monitoring, patching, backup verification, lifecycle management, capacity planning, and security hygiene.
Lead client onboarding, service transitions, and offboarding activities, ensuring technology, processes, responsibilities, and documentation are transferred effectively.
Develop and maintain client technology roadmaps, lifecycle plans, budgets, and recommendations that align technology investments with business priorities.
Monitor compliance with client agreements, service scope, and response expectations; identify scope gaps, recurring issues, and opportunities to improve service delivery.
Establish standards for ticket management, time entry, documentation, remote monitoring and management, and professional services automation platforms.
Use operational dashboards and service data to monitor response and resolution times, backlog, client satisfaction, recurring incidents, utilization, and other key performance indicators.
Lead resource and capacity planning, including workload assignment, scheduling, escalation coverage, and appropriate use of internal and external resources.
Manage key technology vendor and partner relationships and support decisions related to licensing, procurement, renewals, and product standards.
Maintain accurate and current client documentation, including network diagrams, configurations, credentials, standards, procedures, and business continuity information.

Behavioral Definition: the behaviors associated with performing your job (interpersonal skills).

Supervise, coach, and develop Managed Services team members through clear expectations, regular feedback, performance discussions, and individualized development support.
Delegate and coordinate work based on client priorities, technical requirements, team capacity, and team member development needs.
Build and maintain trusted client relationships through proactive communication, responsiveness, transparency, and dependable follow-through.
Communicate complex technical information, service risks, and recommendations in clear business language for both technical and non-technical audiences.
Lead calmly and decisively during client escalations, service disruptions, competing deadlines, and other high-pressure situations.
Hold team members accountable for quality, documentation, time entry, client commitments, and adherence to established processes.
Collaborate across Technology Consulting and other Dean Dorton service groups to provide integrated solutions and a consistent client experience.
Demonstrate sound judgment when balancing client satisfaction, technical risk, employee workload, contractual obligations, and firm resources.
Foster an inclusive, collaborative environment that encourages knowledge sharing, continuous learning, accountability, and professional growth.
Lead teams through operational changes and evolving technology needs with flexibility, clarity, and a focus on sustainable improvement.

Non-Charge Definition: the contribution you make to Dean Dorton outside of client work.

Partner with Technology Consulting leadership to establish Managed Services priorities, operating goals, service standards, and continuous improvement initiatives.
Monitor the operational and financial health of the practice, including capacity, utilization, realization, profitability, client retention, and service quality.
Support recruiting, interviewing, onboarding, succession planning, and leadership development for the Managed Services team.
Improve and standardize service-delivery methodologies, workflows, templates, documentation, and technology tools across the practice.
Contribute to business development through discovery conversations, solution design, service scoping, proposals, presentations, and relationship building.
Evaluate emerging technologies and service opportunities that may strengthen client outcomes or expand the firm’s Managed Services capabilities.
Maintain relevant professional and vendor certifications and promote technical training and knowledge sharing across the team.
Represent Dean Dorton through industry events, professional organizations, community involvement, and firm initiatives.

Experience & Qualifications

Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business, or a related field required; equivalent relevant experience may be considered.
6-8+ years of progressive experience in managed services, technology consulting, infrastructure operations, systems administration, or a related field required.
Demonstrated experience supervising technical professionals, developing team members, and coordinating the work of others required.
Strong knowledge of server, network, cloud, endpoint, identity, backup, and security technologies used in small and midsized business environments.
Experience managing client-facing service delivery, escalations, service agreements, and operational performance metrics required.
Demonstrated ability to manage multiple clients, projects, priorities, and deadlines while maintaining quality and responsiveness.
Experience with professional services automation, remote monitoring and management, ticketing, and documentation platforms preferred.
Experience supporting technology roadmaps, budgets, lifecycle planning, and infrastructure projects preferred.
Microsoft, Cisco, ITIL, CompTIA, or other relevant technical or service management certifications preferred.
Excellent written, verbal, presentation, relationship management, and problem-solving skills required.

Software & Tools

Microsoft 365 and Microsoft Office Suite (Excel, Word, Outlook, Teams)
Remote Monitoring and Management (RMM) tools
Endpoint security, backup, and IT Service Management (ITSM) platforms (e.g., ConnectWise, Autotask)
Project management and documentation tools

Travel

This position requires travel to Dean Dorton offices and day travel to client locations

The Fun Stuff Work isn’t all work! We want to make your experience at Dean Dorton a great one. From your health and happiness to your long-term satisfaction, we focus on YOU! A few highlights are listed below:

Flexible work schedules and environment
Unlimited Paid Time Off (PTO)
Paid family leave, medical leave, and maternity/paternity leave programs
Retirement benefits, including a best-in-class employer match and automatic profit sharing.
Telemedicine, mental health resources and wellness program reimbursement

This job description is intended to describe the general nature and level of work being performed by team members assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Additionally, responsibilities and duties may vary depending on business needs and individual circumstances. Dean Dorton is an equal opportunity employer. We’re committed to growing and empowering an inclusive community within Dean Dorton and our industry which is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences and perspectives across the organization. We welcome anyone of any race, religion, color, national origin, political affiliation, pregnancy, ancestry, handicap, medical condition, disability, marital status, age, sexual orientation or gender. We do not accept unsolicited resumes or candidate submissions from staffing agencies, recruiters, or search firms. Any resumes or candidate information submitted without a current, signed agreement in place will be considered unsolicited, become the property of the company, and will not obligate the company to pay any fees or commissions.

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