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Assistant Program Manager, Distribution Control - (27-WS-813006-448)
DC Water Candidate Experience
Washington, DC
Job Title:Assistant Program Manager, Distribution ControlJob Code:P0682
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Case Manager II, HCS SC, IDD, Pos. #592, Corpus Christi, TX
Nueces Center for Mental Health and Intellectual Disabilities
TX
…satisfaction with services & supports available through the Home and Community-based Services program.This is completed through monthly face to face contact & frequent telephone contact…
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SG
Guest Experience Associate Part-time $19/hr
SSA Group
Honolulu, HI
- $19 USD / hour
- Part-time
Reports to: Guest Experience Manager and Assistant Guest Experience Manager.
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Office - General Sales Manager
Stanley Martin Homes, LLC
Greenville, SC
A day in the life of a General Sales Manager is a dynamic mix of leadership, strategy, and hands-on management. You will spend much of your time in the field, coaching and developing…
Added 1 min ago
J
Production Administrative Coordinator
Juilliard
NY
- $67,000 to $69,000 USD / year
…the Senior Director of Production, the Business & Operations Manager (BOM), and the Production Management team (PM team). Guided by the BOM, responsibilities include but are not limited to…
Added 2 mins ago
CC
Planning and Operations Analyst / Management Analyst 3
Century College
United States
- $28.75 to $42.16 USD / hour
…advanced analytical, financial, and organizational leadership to support the Facilities Department and the Finance and Administration Division. Working closely with the Director of…
Added 2 mins ago
DO
Public Information Officer
Department of Consumer Affairs
CA
- $6,031 to $7,547 USD / month
Under the direction of the Officer of Public Affairs Manager, the Public Information Officer (PIO) supports the communications efforts of the department and its boards and bureaus. In…
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DO
Occupational Health Specialist
Department of Public Health
CA
- $6,623 to $8,290 USD / month
The incumbent works under the direction of the Health Program Manager II of the Special Projects and Program Support (SPPS) Section, within the Occupational Health Branch (OHB) of the…
Added 3 mins ago
Land Survey Project Manager
JT Engineering, Inc.
Green Bay, WI
…Wisconsin. We’re looking for a talented Land Survey Project Manager who is eager to lead projects, showcase their expertise, and help shape the future of our services. This role offers…
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BSA/AML Quality Assurance Analyst
Banner Bank
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…quality, accuracy, and effectiveness of our Financial Crimes Program by reviewing critical compliance activities, identifying trends, and helping strengthen processes that support…
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LC
Program Assistant at Day Center
LUTHERAN COMMUNITY SERVICES NORTHWEST
Seattle, WA
- $25.24 USD / hour
ABOUT THE POSITION: The Program Assistant observes, records, and responds as needed to the comings and goings of guests/residents/participants and staff, and maintains a safe and…
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Event Center Coordinator
City of North Little Rock
North Little Rock, AR
Serves as the pace-setter, lead host, and relationship manager for clients, partners, and staff, ensuring a welcoming atmosphere while maintaining high operational standards. Plays a…
Added 4 mins ago
TM
Comm Res Counselor-Fernside
The McLean Hospital Corporation
United States
- $29.79 USD / hour
Under the direction of the Program Manager, the Community Residence Counselor (CRC) provides direct patient care and participates in the therapeutic milieu within the scope of defined…
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Site Manager (Self Storage)
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Northlake, IL
As a Site Manager (Self Storage), you'll combine customer service, sales, and property operations to help customers find the right storage solutions while ensuring our facility remains…
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Navigation Services Manager- Youth and Family (Oakland)
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Branch Operations Coordinator Whiskey Creek
B10 Wells Fargo Bank, N. A.
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Support the Branch manager in operational tasks and scheduling
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Kitchen Manager
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SCADA Engineer
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Redmond, WA
Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting…
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Senior SCADA Engineer
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Branch Manager Montgomery, DeNovo
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MONTGOMERY, TX
Your onboarding starts with participation in the Branch Manager Readiness Program which is intended to offer a structured and supportive transition into leadership at Wells Fargo.…
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Manager in Training
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Store 2061-Westmoreland Mall-maurices-Greensburg, PA
The Manager in Training (MIT) works with store manager and store teams in achieving sales goals, driving a customer focused environment, managing talent and performance, and executing…
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Administrative Supervisor
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- $37.25 USD / hour
Under the direction of the Administrative Manager, the Administrative Supervisor is responsible for providing office support services at the assigned site(s).
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Physical Education Teacher
Trinity Classical Academy
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- $18 to $21 USD / hour
…teacher and to stewarding our school’s culture and academic…
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Grant Administrator
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Los Angeles, CA
- $30.55 to $32.16 USD / hour
The Grant Administrator provides executive office support for the Development Staff (Director, Grant Manager and Grant Writer), and acts as event coordinator and scheduler. Establishes and…
Added 6 mins ago
Girls Basketball Coach, Junior High
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MN
Firm understanding of, and proven support for, education-based interscholastic athletics

Dean Dorton

Technology Services Manager

Remote, United States

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Job details

Education: Bachelor’s degree
Experience: 6-8+ years of progressive experience in managed services, technology consulting, infrastructure operations, systems administration, or a related field required.
Posting language: English
Posted: Nov 9, 2026

Original job description

About Dean Dorton Dean Dorton’s team makes up one of the largest advisory firms in the United States. We thrive when you thrive! We are here to help you succeed in every step of your development and career as you work with nationally recognized experts in a recognized best place to work. Our core values guide how we work, lead, and support one another every day. They are:

Integrity - We do the right thing, integrity guides our decisions.
Relationships - We value people, relationships drive our impact.
Collaboration - We win as one team, collaboration fuels our success.
Growth - We stay curious, growth is our mindset

About the Team Dean Dorton’s Infrastructure & Managed Services team provides comprehensive technology support and infrastructure management for clients across diverse industries. Acting as a true IT partner, we deliver secure, scalable, and strategic solutions that align with each client’s operational goals. From day-to-day support to long-term planning, we help businesses operate more efficiently and confidently through reliable, best-in-class technology services. About the Role The Managed Services Manager is responsible for the people, service delivery, client relationships, and operational performance of parts of the Managed Services team. This role leads a team of technology professionals, oversees a portfolio of client environments, and ensures services are delivered consistently in accordance with client agreements, firm standards, and established service expectations. The Manager serves as a senior escalation point and trusted client advisor while also developing team members, allocating resources, improving processes, and monitoring the metrics that support a healthy and scalable practice. Technical Definition: your specialized knowledge & expertise associated with the work you perform for/with clients (note: clients may be internal to Dean Dorton).

Lead the day-to-day delivery of managed technology services across a portfolio of clients, establishing clear service standards and ensuring work is completed accurately, efficiently, and consistently.
Partner with clients to maintain reliable and secure technology environments, including servers, networks, cloud platforms, endpoints, identity systems, backups, and related infrastructure.
Serve as a senior escalation point and subject matter resource for complex technical issues, significant incidents, and recurring service challenges.
Oversee incident, problem, change, and service request processes; guide root-cause analysis and ensure appropriate corrective and preventive actions are completed.
Ensure proactive maintenance activities are completed, including monitoring, patching, backup verification, lifecycle management, capacity planning, and security hygiene.
Lead client onboarding, service transitions, and offboarding activities, ensuring technology, processes, responsibilities, and documentation are transferred effectively.
Develop and maintain client technology roadmaps, lifecycle plans, budgets, and recommendations that align technology investments with business priorities.
Monitor compliance with client agreements, service scope, and response expectations; identify scope gaps, recurring issues, and opportunities to improve service delivery.
Establish standards for ticket management, time entry, documentation, remote monitoring and management, and professional services automation platforms.
Use operational dashboards and service data to monitor response and resolution times, backlog, client satisfaction, recurring incidents, utilization, and other key performance indicators.
Lead resource and capacity planning, including workload assignment, scheduling, escalation coverage, and appropriate use of internal and external resources.
Manage key technology vendor and partner relationships and support decisions related to licensing, procurement, renewals, and product standards.
Maintain accurate and current client documentation, including network diagrams, configurations, credentials, standards, procedures, and business continuity information.

Behavioral Definition: the behaviors associated with performing your job (interpersonal skills).

Supervise, coach, and develop Managed Services team members through clear expectations, regular feedback, performance discussions, and individualized development support.
Delegate and coordinate work based on client priorities, technical requirements, team capacity, and team member development needs.
Build and maintain trusted client relationships through proactive communication, responsiveness, transparency, and dependable follow-through.
Communicate complex technical information, service risks, and recommendations in clear business language for both technical and non-technical audiences.
Lead calmly and decisively during client escalations, service disruptions, competing deadlines, and other high-pressure situations.
Hold team members accountable for quality, documentation, time entry, client commitments, and adherence to established processes.
Collaborate across Technology Consulting and other Dean Dorton service groups to provide integrated solutions and a consistent client experience.
Demonstrate sound judgment when balancing client satisfaction, technical risk, employee workload, contractual obligations, and firm resources.
Foster an inclusive, collaborative environment that encourages knowledge sharing, continuous learning, accountability, and professional growth.
Lead teams through operational changes and evolving technology needs with flexibility, clarity, and a focus on sustainable improvement.

Non-Charge Definition: the contribution you make to Dean Dorton outside of client work.

Partner with Technology Consulting leadership to establish Managed Services priorities, operating goals, service standards, and continuous improvement initiatives.
Monitor the operational and financial health of the practice, including capacity, utilization, realization, profitability, client retention, and service quality.
Support recruiting, interviewing, onboarding, succession planning, and leadership development for the Managed Services team.
Improve and standardize service-delivery methodologies, workflows, templates, documentation, and technology tools across the practice.
Contribute to business development through discovery conversations, solution design, service scoping, proposals, presentations, and relationship building.
Evaluate emerging technologies and service opportunities that may strengthen client outcomes or expand the firm’s Managed Services capabilities.
Maintain relevant professional and vendor certifications and promote technical training and knowledge sharing across the team.
Represent Dean Dorton through industry events, professional organizations, community involvement, and firm initiatives.

Experience & Qualifications

Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business, or a related field required; equivalent relevant experience may be considered.
6-8+ years of progressive experience in managed services, technology consulting, infrastructure operations, systems administration, or a related field required.
Demonstrated experience supervising technical professionals, developing team members, and coordinating the work of others required.
Strong knowledge of server, network, cloud, endpoint, identity, backup, and security technologies used in small and midsized business environments.
Experience managing client-facing service delivery, escalations, service agreements, and operational performance metrics required.
Demonstrated ability to manage multiple clients, projects, priorities, and deadlines while maintaining quality and responsiveness.
Experience with professional services automation, remote monitoring and management, ticketing, and documentation platforms preferred.
Experience supporting technology roadmaps, budgets, lifecycle planning, and infrastructure projects preferred.
Microsoft, Cisco, ITIL, CompTIA, or other relevant technical or service management certifications preferred.
Excellent written, verbal, presentation, relationship management, and problem-solving skills required.

Software & Tools

Microsoft 365 and Microsoft Office Suite (Excel, Word, Outlook, Teams)
Remote Monitoring and Management (RMM) tools
Endpoint security, backup, and IT Service Management (ITSM) platforms (e.g., ConnectWise, Autotask)
Project management and documentation tools

Travel

This position requires travel to Dean Dorton offices and day travel to client locations

The Fun Stuff Work isn’t all work! We want to make your experience at Dean Dorton a great one. From your health and happiness to your long-term satisfaction, we focus on YOU! A few highlights are listed below:

Flexible work schedules and environment
Unlimited Paid Time Off (PTO)
Paid family leave, medical leave, and maternity/paternity leave programs
Retirement benefits, including a best-in-class employer match and automatic profit sharing.
Telemedicine, mental health resources and wellness program reimbursement

This job description is intended to describe the general nature and level of work being performed by team members assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Additionally, responsibilities and duties may vary depending on business needs and individual circumstances. Dean Dorton is an equal opportunity employer. We’re committed to growing and empowering an inclusive community within Dean Dorton and our industry which is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences and perspectives across the organization. We welcome anyone of any race, religion, color, national origin, political affiliation, pregnancy, ancestry, handicap, medical condition, disability, marital status, age, sexual orientation or gender. We do not accept unsolicited resumes or candidate submissions from staffing agencies, recruiters, or search firms. Any resumes or candidate information submitted without a current, signed agreement in place will be considered unsolicited, become the property of the company, and will not obligate the company to pay any fees or commissions.

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