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FP Movement Assistant Store Manager
FP Movement
San Antonio, TX
- From $22 USD / hour
The Assistant Store Manager supports the selling, service, and operations of the store to achieve an inspiring environment founded on fitness, wellness and happiness. This includes…
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Anthropologie Assistant Department Manager
Anthropologie
Alpharetta, GA
- From $20 USD / hour
The Assistant Department Manager supports service, selling, and business operations to achieve an engaging and inspiring store environment. This includes fostering community amongst the…
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Property Manager - Low Income Housing
Hoppe Development
Fremont, NE
…throughout the Midwest. We are seeking an experienced Property Manager with direct, hands-on experience managing income-restricted or subsidized multifamily housing. This role requires a…
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Manager, Account Management
LG Ad Solutions
Los Angeles, CA
The Manager, Account Management will lead a team supporting media and entertainment advertisers and agency partners, including studios, streaming services, and networks. This role is…
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Lead Product Line Manager, Global Women's Sportswear Apparel
Nike
Beaverton, OR
The Lead Product Line Manager will report to the Senior Director of Global Women’s Sportswear Apparel and partner closely with teammates across Product Management, Design, Technical…
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Manager, Diagnostic Imaging
St. Charles Health System
Redmond, OR
POSITION OVERVIEW: The Diagnostic Imaging Manager – Northern Campuses manages the operations of imaging services of St. Charles Health System located in Madras, Prineville, and Redmond. The…
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Assistant Project Manager I - (New Grad)
Quanta Infrastructure Solutions Group, LLC
Portland, OR
The Assistant Project Manager I (APM I) will assist/support the Project Manager (PM) on project tasks as assigned, follow-up on deliverables, and review with the PM. This position will be…
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Operations Manager - Broadway Plaza
ALO
Walnut Creek, CA
- $33.8 to $39.43 USD / hour
The Operations Manager is a member of the store leadership team who deals with ALO’s operational strategy in the store. This individual is passionate about inventory management, labor…
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Program Director - Family Services
Lifeworks
Austin, TX
LifeWorks of Austin, TX is looking for a Program Manager to join our Family Services team!
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Medical Director - Bell Ridge Animal Hospital
ARIZONA VETERINARY MEDICINE P.C
Phoenix, AZ
Partners with Hospital Manager and then People Operations on hiring and performance management for support staff.
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Studio Manager
Stretch Zone - 1142
Winston Salem, NC
- $19 to $23 USD / hour
As a Studio Manager, you’ll oversee day-to-day operations, drive membership growth, and help members experience the benefits of practitioner-assisted stretching - all while leading and…
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Assistant Controller - Aerospace Manufacturing
Sekisui Aerospace
Renton, WA
- $100,000 to $140,000 USD / year
SEKISUI Aerospace is seeking a highly motivated Assistant Controller/Accounting Manager to join our finance team.
Added 1 min ago
Senior Encryption Engineer (Data at Rest)
Elevance Health
Indianapolis, IN · Tampa, FL · Atlanta, GA · Louisville, KY · Winston-Salem, NC · Mason, OH · Nashville, TN · Grand Prairie, TX
Leads system and network architecture support for information and network security technologies; leads development and execution of risk assessment methodologies to fit business,…
Added 1 min ago
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Customer Service Manager
RxSight, Inc.
Aliso Viejo, CA
- $120,000 to $145,000 USD / year
The Customer Service Manager leads RxSight's combined Customer Service team, which handles customer service and consignment inventory for U.S. and international customers. The team is…
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Research Operations and Strategic Delivery Manager
National Student Clearinghouse
Herndon, VA
The Manager, Research Operations & Strategic Delivery oversees the operational management and execution of the Custom Research and Strategic Research Partnerships portfolio, supporting…
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Assistant General Manager
Trulieve
Hurricane, WV
The Assistant General Manager supports the General Manager in leadership and supervision of store personnel, inventory tracking and management, achieving key performance metrics and…
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RH
Billing Manager
Robert Half
Remote, United States
- $38 to $45 USD / hour
We are seeking an experienced, hands-on Billing Manager to oversee daily billing and revenue cycle operations for a growing healthcare organization. This individual will lead a team of…
Added 1 min ago
Warehouse Supervisor
Molson Coors
Denver, CO
In the role of Warehouse Supervisor - AM working in Denver, Colorado, you will be part of the Warehouse Operations team. You will lead warehouse operations and frontline team members to…
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Store Associate - RT2332
RaceTrac, Inc.
Baton Rouge, LA
- Up to $15.5 USD / hour
Hands-on training and development to set you up for success
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Assistant Program Manager, Distribution Control - (27-WS-813006-448)
DC Water Candidate Experience
Washington, DC
Essential Position:NoReports To: Senior Manager, Water Operations (WS)
Added 2 mins ago
Oliver Wyman -Commercial Effectiveness and Private Capital Senior Consultant / Associate
Oliver Wyman Group
Boston, MA · Washington, DC · New York, NY · Houston, TX · Chicago, IL · Dallas, TX
…industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. Our mission is to help clients achieve lasting success by solving…
Added 2 mins ago
Manager I - Transactional Services
Guy Carpenter
Philadelphia, PA
Assist with performance management and development planning for team members, including coaching, feedback, and support for training initiatives.
Added 2 mins ago
Food and Beverage Operations Manager
at Marriott
Detroit, MI
…F&B policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis. Maintains the…
Added 2 mins ago
AM
Sous Chef Part time
at Marriott
Fort Lauderdale, FL
- Part-time
Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions.…
Added 2 mins ago
Senior Purchasing Manager
at Marriott
Fort Lauderdale, FL
Demonstrating and Applying Accounting Knowledge to Purchasing Operations

Dean Dorton

Technology Services Manager

Remote, United States

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Job details

Education: Bachelor’s degree
Experience: 6-8+ years of progressive experience in managed services, technology consulting, infrastructure operations, systems administration, or a related field required.
Posting language: English
Posted: Nov 9, 2026

Original job description

About Dean Dorton Dean Dorton’s team makes up one of the largest advisory firms in the United States. We thrive when you thrive! We are here to help you succeed in every step of your development and career as you work with nationally recognized experts in a recognized best place to work. Our core values guide how we work, lead, and support one another every day. They are:

Integrity - We do the right thing, integrity guides our decisions.
Relationships - We value people, relationships drive our impact.
Collaboration - We win as one team, collaboration fuels our success.
Growth - We stay curious, growth is our mindset

About the Team Dean Dorton’s Infrastructure & Managed Services team provides comprehensive technology support and infrastructure management for clients across diverse industries. Acting as a true IT partner, we deliver secure, scalable, and strategic solutions that align with each client’s operational goals. From day-to-day support to long-term planning, we help businesses operate more efficiently and confidently through reliable, best-in-class technology services. About the Role The Managed Services Manager is responsible for the people, service delivery, client relationships, and operational performance of parts of the Managed Services team. This role leads a team of technology professionals, oversees a portfolio of client environments, and ensures services are delivered consistently in accordance with client agreements, firm standards, and established service expectations. The Manager serves as a senior escalation point and trusted client advisor while also developing team members, allocating resources, improving processes, and monitoring the metrics that support a healthy and scalable practice. Technical Definition: your specialized knowledge & expertise associated with the work you perform for/with clients (note: clients may be internal to Dean Dorton).

Lead the day-to-day delivery of managed technology services across a portfolio of clients, establishing clear service standards and ensuring work is completed accurately, efficiently, and consistently.
Partner with clients to maintain reliable and secure technology environments, including servers, networks, cloud platforms, endpoints, identity systems, backups, and related infrastructure.
Serve as a senior escalation point and subject matter resource for complex technical issues, significant incidents, and recurring service challenges.
Oversee incident, problem, change, and service request processes; guide root-cause analysis and ensure appropriate corrective and preventive actions are completed.
Ensure proactive maintenance activities are completed, including monitoring, patching, backup verification, lifecycle management, capacity planning, and security hygiene.
Lead client onboarding, service transitions, and offboarding activities, ensuring technology, processes, responsibilities, and documentation are transferred effectively.
Develop and maintain client technology roadmaps, lifecycle plans, budgets, and recommendations that align technology investments with business priorities.
Monitor compliance with client agreements, service scope, and response expectations; identify scope gaps, recurring issues, and opportunities to improve service delivery.
Establish standards for ticket management, time entry, documentation, remote monitoring and management, and professional services automation platforms.
Use operational dashboards and service data to monitor response and resolution times, backlog, client satisfaction, recurring incidents, utilization, and other key performance indicators.
Lead resource and capacity planning, including workload assignment, scheduling, escalation coverage, and appropriate use of internal and external resources.
Manage key technology vendor and partner relationships and support decisions related to licensing, procurement, renewals, and product standards.
Maintain accurate and current client documentation, including network diagrams, configurations, credentials, standards, procedures, and business continuity information.

Behavioral Definition: the behaviors associated with performing your job (interpersonal skills).

Supervise, coach, and develop Managed Services team members through clear expectations, regular feedback, performance discussions, and individualized development support.
Delegate and coordinate work based on client priorities, technical requirements, team capacity, and team member development needs.
Build and maintain trusted client relationships through proactive communication, responsiveness, transparency, and dependable follow-through.
Communicate complex technical information, service risks, and recommendations in clear business language for both technical and non-technical audiences.
Lead calmly and decisively during client escalations, service disruptions, competing deadlines, and other high-pressure situations.
Hold team members accountable for quality, documentation, time entry, client commitments, and adherence to established processes.
Collaborate across Technology Consulting and other Dean Dorton service groups to provide integrated solutions and a consistent client experience.
Demonstrate sound judgment when balancing client satisfaction, technical risk, employee workload, contractual obligations, and firm resources.
Foster an inclusive, collaborative environment that encourages knowledge sharing, continuous learning, accountability, and professional growth.
Lead teams through operational changes and evolving technology needs with flexibility, clarity, and a focus on sustainable improvement.

Non-Charge Definition: the contribution you make to Dean Dorton outside of client work.

Partner with Technology Consulting leadership to establish Managed Services priorities, operating goals, service standards, and continuous improvement initiatives.
Monitor the operational and financial health of the practice, including capacity, utilization, realization, profitability, client retention, and service quality.
Support recruiting, interviewing, onboarding, succession planning, and leadership development for the Managed Services team.
Improve and standardize service-delivery methodologies, workflows, templates, documentation, and technology tools across the practice.
Contribute to business development through discovery conversations, solution design, service scoping, proposals, presentations, and relationship building.
Evaluate emerging technologies and service opportunities that may strengthen client outcomes or expand the firm’s Managed Services capabilities.
Maintain relevant professional and vendor certifications and promote technical training and knowledge sharing across the team.
Represent Dean Dorton through industry events, professional organizations, community involvement, and firm initiatives.

Experience & Qualifications

Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business, or a related field required; equivalent relevant experience may be considered.
6-8+ years of progressive experience in managed services, technology consulting, infrastructure operations, systems administration, or a related field required.
Demonstrated experience supervising technical professionals, developing team members, and coordinating the work of others required.
Strong knowledge of server, network, cloud, endpoint, identity, backup, and security technologies used in small and midsized business environments.
Experience managing client-facing service delivery, escalations, service agreements, and operational performance metrics required.
Demonstrated ability to manage multiple clients, projects, priorities, and deadlines while maintaining quality and responsiveness.
Experience with professional services automation, remote monitoring and management, ticketing, and documentation platforms preferred.
Experience supporting technology roadmaps, budgets, lifecycle planning, and infrastructure projects preferred.
Microsoft, Cisco, ITIL, CompTIA, or other relevant technical or service management certifications preferred.
Excellent written, verbal, presentation, relationship management, and problem-solving skills required.

Software & Tools

Microsoft 365 and Microsoft Office Suite (Excel, Word, Outlook, Teams)
Remote Monitoring and Management (RMM) tools
Endpoint security, backup, and IT Service Management (ITSM) platforms (e.g., ConnectWise, Autotask)
Project management and documentation tools

Travel

This position requires travel to Dean Dorton offices and day travel to client locations

The Fun Stuff Work isn’t all work! We want to make your experience at Dean Dorton a great one. From your health and happiness to your long-term satisfaction, we focus on YOU! A few highlights are listed below:

Flexible work schedules and environment
Unlimited Paid Time Off (PTO)
Paid family leave, medical leave, and maternity/paternity leave programs
Retirement benefits, including a best-in-class employer match and automatic profit sharing.
Telemedicine, mental health resources and wellness program reimbursement

This job description is intended to describe the general nature and level of work being performed by team members assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Additionally, responsibilities and duties may vary depending on business needs and individual circumstances. Dean Dorton is an equal opportunity employer. We’re committed to growing and empowering an inclusive community within Dean Dorton and our industry which is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences and perspectives across the organization. We welcome anyone of any race, religion, color, national origin, political affiliation, pregnancy, ancestry, handicap, medical condition, disability, marital status, age, sexual orientation or gender. We do not accept unsolicited resumes or candidate submissions from staffing agencies, recruiters, or search firms. Any resumes or candidate information submitted without a current, signed agreement in place will be considered unsolicited, become the property of the company, and will not obligate the company to pay any fees or commissions.

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