Jobs in the United States

25+ jobs

Save this search

Added just now
WFS WorkSource Employment Navigator
GOODWILL INDUSTRIES
Spokane, WA
…with employers & community partners to expand service reach & support client…
Added 1 min ago
Patient Assistance Representative - Montrose
Legacy Community Health
Houston, TX
Support identified Legacy clients with medication and health insurance assistance.
Added 1 min ago
Field Tech Supervisor
NTT DATA Services
Chicago, IL
This Desktop Support Supervisor will support and enhance the technical capabilities of the Field Technicians. This Lead will provide strategic leadership and planning for technical support…
Added 1 min ago
Veterinary Hospital Administrator
Lakefield Veterinary Group
Kent, WA
Marketing and Client Growth: Collaborate with the hospital team to develop and execute marketing initiatives that support business objectives and strategic goals. Ensure programs and…
Added 2 mins ago
Business Development Manager
Safe Site Utility Services LLC
Glendale, AZ
Coordinate closely with operations and technical teams to align client expectations with execution
Added 3 mins ago
Sr. Project Manager (Industrial Operations)
KPI Solutions
Remote, United States
…This role owns the full project lifecycle for 2–4 concurrent client engagements - spanning design, procurement, robotics and automation integration, installation, commissioning, and…
Added 4 mins ago
Senior Traffic Engineer
Merrick & Company
Tampa, FL
…operations, and preparing access and circulation studies. Provides technical leadership for transportation projects involving residential, commercial, retail, educational, and mixed-use…
Added 6 mins ago
Travel Youth Care Worker
MVM, Inc.
San Antonio, TX
…include night and graveyard shifts, weekends and/or holidays to support a 24/7/365 day…
Added 6 mins ago
Travel Youth Care Worker
MVM, Inc.
McAllen, TX
…include night and graveyard shifts, weekends and/or holidays to support a 24/7/365 day…
Added 6 mins ago
Travel Youth Care Worker
MVM, Inc.
El Paso, TX
…include night and graveyard shifts, weekends and/or holidays to support a 24/7/365 day…
Added 6 mins ago
CH
Manager, Business Analytics - Data Platform
Cohere Health
United States
- $116,000 to $125,000 USD / year
…seeking a Business Analysis Manager as a player coach to guide, support and serve the existing business analysts and the larger product and client needs. This person will bridge client data…
Added 7 mins ago
Program Manager - Customer Success
Plume
United States
Experience working with or supporting NOC, escalation, or technical support processes.
Added 7 mins ago
Salesforce Platform Architect
First American Commercial Bancorp, Inc.
Rochester, NY
Develop and support Salesforce Experience Cloud (Communities) solutions to enhance client, partner, and colleague experiences.
Added 8 mins ago
Fabric Maintenance Planner
Bilfinger
LA
…common goal: to keep promises, honor commitments, and exceed client expectations. We offer a diverse portfolio of services that includes national general contracting concentrating on the…
Added 8 mins ago
A
Fulfillment II Indirect Contingent Worker
adecco
Kansas City, MO
- $25 to $27 USD / hour
Adecco is assisting a local client recruiting for a Fulfillment II Indirect Contingent Worker in Kansas City, MO 64132 .This is an excellent opportunity to join a winning culture and get…
Added 8 mins ago
FM
PCU RN - Stepdown / Progressive Care Unit - Travel Nurse
Fusion Medical Staffing
College Station, TX
- $1,945.27 to $2,069.44 USD / week
…while enjoying competitive pay, comprehensive benefits, and the support of a dedicated clinical…
Added 8 mins ago
FM
Telemetry RN - Travel Nurse
Fusion Medical Staffing
Alexandria, LA
- $1,977.5 to $2,103.72 USD / week
…while enjoying competitive pay, comprehensive benefits, and the support of a dedicated clinical…
Added 8 mins ago
FM
Telemetry RN - Travel Nurse
Fusion Medical Staffing
Los Angeles, CA
- $2,068.94 to $2,201 USD / week
…while enjoying competitive pay, comprehensive benefits, and the support of a dedicated clinical…
Added 9 mins ago
SAP - Analytics - Senior - Consulting - Location OPEN
EY
Pittsburgh, PA · Cincinnati, OH · Tampa, FL · Grand Rapids, MI · Chicago, IL · Indianapolis, IN · Tucson, AZ · Charlotte, NC · Salt Lake City, UT · New Orleans, LA · Iselin, NJ · Providence, RI · San Francisco, CA · Minneapolis, MN · Chantilly, VA · Miami, FL · New Brunswick, NJ · Baton Rouge, LA · Los Angeles, CA · Boston, MA · St. Louis, MO · Arlington, VA · Denver, CO · Nashville, TN · Huntsville, AL · Secaucus, NJ · San Mateo, CA · Tallahassee, FL · Jericho, NY · Detroit, MI · Buffalo, NY · Seattle, WA · Oklahoma City, OK · Irvine, CA · Atlanta, GA · Jacksonville, FL · San Antonio, TX · Tulsa, OK · McLean, VA · Philadelphia, PA · Milwaukee, WI · Boca Raton, FL · Richmond, VA · Sacramento, CA · Las Vegas, NV · Palo Alto, CA · Rochester, NY · Houston, TX · Dallas, TX · Orlando, FL · Chattanooga, TN · Stamford, CT · San Diego, CA · Cleveland, OH · Alpharetta, GA · New York, NY · Grandview Heights, OH · Southfield, MI · Hartford, CT · Memphis, TN · San Jose, CA · Hoboken, NJ · Portland, OR · Des Moines, IA · Wichita, KS · Austin, TX · Baltimore, MD · Kansas City, MO · Washington, DC · Charleston, WV · Akron, OH · Albany, NY · Raleigh, NC · Fort Worth, TX · Birmingham, AL · Louisville, KY · Greenville, SC · Westlake Village, CA · Rogers, AR · Toledo, OH · Phoenix, AZ
As a Senior Technology Analyst, you will play a pivotal role in bridging the gap between business needs and technical solutions. You will interact with business stakeholders to gather and…
Added 9 mins ago
Financial Services - Forward Deployed Engineer - Technology Consulting - Engineering- Senior Manager
EY
Chicago, IL · Hoboken, NJ · Atlanta, GA · Grandview Heights, OH · Boston, MA · Charlotte, NC · Philadelphia, PA · New York, NY
…teams through delivery, and identify opportunities to expand client value and grow the…
Added 9 mins ago
Financial Services - Forward Deployed Engineer - Technology Consulting - Engineering- Manager
EY
Grandview Heights, OH · Chicago, IL · Charlotte, NC · Boston, MA · Atlanta, GA · Hoboken, NJ · Philadelphia, PA · New York, NY
The ideal candidate combines technical depth with strong business acumen. They can navigate ambiguity, translate business priorities into scalable technology solutions, and lead delivery…
Added 9 mins ago
Financial Services - Forward Deployed Engineer - Technology Consulting - Engineering- Senior
EY
Atlanta, GA · Boston, MA · Chicago, IL · Grandview Heights, OH · Hoboken, NJ · Charlotte, NC · Philadelphia, PA · New York, NY
Work directly with client stakeholders and delivery teams to clarify business needs, navigate client constraints, and own defined components or workstreams from technical design through…
Added 12 mins ago
Engineer lead (Java) - ST, Seattle WA
Starbucks Coffee Company
WA
…reliable, and stable technologies and security capabilities in support of the Starbucks Engineering Platform. This position is accountable for the installation, configuration, monitoring,…
Added 12 mins ago
International Tax Senior Manager
Wipfli Advisory LLC
Denver, CO
Experience advising senior client tax and finance leaders and making technical, strategic, and commercial recommendations.
Added 12 mins ago
International Tax Senior Manager
Wipfli Advisory LLC
Minneapolis, MN
Experience advising senior client tax and finance leaders and making technical, strategic, and commercial recommendations.

Dean Dorton

Technology Services Manager

Remote, United States

Apply About employer

Applications open in a new tab.

Job details

Education: Bachelor’s degree
Experience: 6-8+ years of progressive experience in managed services, technology consulting, infrastructure operations, systems administration, or a related field required.
Posting language: English
Posted: Nov 9, 2026

Original job description

About Dean Dorton Dean Dorton’s team makes up one of the largest advisory firms in the United States. We thrive when you thrive! We are here to help you succeed in every step of your development and career as you work with nationally recognized experts in a recognized best place to work. Our core values guide how we work, lead, and support one another every day. They are:

Integrity - We do the right thing, integrity guides our decisions.
Relationships - We value people, relationships drive our impact.
Collaboration - We win as one team, collaboration fuels our success.
Growth - We stay curious, growth is our mindset

About the Team Dean Dorton’s Infrastructure & Managed Services team provides comprehensive technology support and infrastructure management for clients across diverse industries. Acting as a true IT partner, we deliver secure, scalable, and strategic solutions that align with each client’s operational goals. From day-to-day support to long-term planning, we help businesses operate more efficiently and confidently through reliable, best-in-class technology services. About the Role The Managed Services Manager is responsible for the people, service delivery, client relationships, and operational performance of parts of the Managed Services team. This role leads a team of technology professionals, oversees a portfolio of client environments, and ensures services are delivered consistently in accordance with client agreements, firm standards, and established service expectations. The Manager serves as a senior escalation point and trusted client advisor while also developing team members, allocating resources, improving processes, and monitoring the metrics that support a healthy and scalable practice. Technical Definition: your specialized knowledge & expertise associated with the work you perform for/with clients (note: clients may be internal to Dean Dorton).

Lead the day-to-day delivery of managed technology services across a portfolio of clients, establishing clear service standards and ensuring work is completed accurately, efficiently, and consistently.
Partner with clients to maintain reliable and secure technology environments, including servers, networks, cloud platforms, endpoints, identity systems, backups, and related infrastructure.
Serve as a senior escalation point and subject matter resource for complex technical issues, significant incidents, and recurring service challenges.
Oversee incident, problem, change, and service request processes; guide root-cause analysis and ensure appropriate corrective and preventive actions are completed.
Ensure proactive maintenance activities are completed, including monitoring, patching, backup verification, lifecycle management, capacity planning, and security hygiene.
Lead client onboarding, service transitions, and offboarding activities, ensuring technology, processes, responsibilities, and documentation are transferred effectively.
Develop and maintain client technology roadmaps, lifecycle plans, budgets, and recommendations that align technology investments with business priorities.
Monitor compliance with client agreements, service scope, and response expectations; identify scope gaps, recurring issues, and opportunities to improve service delivery.
Establish standards for ticket management, time entry, documentation, remote monitoring and management, and professional services automation platforms.
Use operational dashboards and service data to monitor response and resolution times, backlog, client satisfaction, recurring incidents, utilization, and other key performance indicators.
Lead resource and capacity planning, including workload assignment, scheduling, escalation coverage, and appropriate use of internal and external resources.
Manage key technology vendor and partner relationships and support decisions related to licensing, procurement, renewals, and product standards.
Maintain accurate and current client documentation, including network diagrams, configurations, credentials, standards, procedures, and business continuity information.

Behavioral Definition: the behaviors associated with performing your job (interpersonal skills).

Supervise, coach, and develop Managed Services team members through clear expectations, regular feedback, performance discussions, and individualized development support.
Delegate and coordinate work based on client priorities, technical requirements, team capacity, and team member development needs.
Build and maintain trusted client relationships through proactive communication, responsiveness, transparency, and dependable follow-through.
Communicate complex technical information, service risks, and recommendations in clear business language for both technical and non-technical audiences.
Lead calmly and decisively during client escalations, service disruptions, competing deadlines, and other high-pressure situations.
Hold team members accountable for quality, documentation, time entry, client commitments, and adherence to established processes.
Collaborate across Technology Consulting and other Dean Dorton service groups to provide integrated solutions and a consistent client experience.
Demonstrate sound judgment when balancing client satisfaction, technical risk, employee workload, contractual obligations, and firm resources.
Foster an inclusive, collaborative environment that encourages knowledge sharing, continuous learning, accountability, and professional growth.
Lead teams through operational changes and evolving technology needs with flexibility, clarity, and a focus on sustainable improvement.

Non-Charge Definition: the contribution you make to Dean Dorton outside of client work.

Partner with Technology Consulting leadership to establish Managed Services priorities, operating goals, service standards, and continuous improvement initiatives.
Monitor the operational and financial health of the practice, including capacity, utilization, realization, profitability, client retention, and service quality.
Support recruiting, interviewing, onboarding, succession planning, and leadership development for the Managed Services team.
Improve and standardize service-delivery methodologies, workflows, templates, documentation, and technology tools across the practice.
Contribute to business development through discovery conversations, solution design, service scoping, proposals, presentations, and relationship building.
Evaluate emerging technologies and service opportunities that may strengthen client outcomes or expand the firm’s Managed Services capabilities.
Maintain relevant professional and vendor certifications and promote technical training and knowledge sharing across the team.
Represent Dean Dorton through industry events, professional organizations, community involvement, and firm initiatives.

Experience & Qualifications

Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business, or a related field required; equivalent relevant experience may be considered.
6-8+ years of progressive experience in managed services, technology consulting, infrastructure operations, systems administration, or a related field required.
Demonstrated experience supervising technical professionals, developing team members, and coordinating the work of others required.
Strong knowledge of server, network, cloud, endpoint, identity, backup, and security technologies used in small and midsized business environments.
Experience managing client-facing service delivery, escalations, service agreements, and operational performance metrics required.
Demonstrated ability to manage multiple clients, projects, priorities, and deadlines while maintaining quality and responsiveness.
Experience with professional services automation, remote monitoring and management, ticketing, and documentation platforms preferred.
Experience supporting technology roadmaps, budgets, lifecycle planning, and infrastructure projects preferred.
Microsoft, Cisco, ITIL, CompTIA, or other relevant technical or service management certifications preferred.
Excellent written, verbal, presentation, relationship management, and problem-solving skills required.

Software & Tools

Microsoft 365 and Microsoft Office Suite (Excel, Word, Outlook, Teams)
Remote Monitoring and Management (RMM) tools
Endpoint security, backup, and IT Service Management (ITSM) platforms (e.g., ConnectWise, Autotask)
Project management and documentation tools

Travel

This position requires travel to Dean Dorton offices and day travel to client locations

The Fun Stuff Work isn’t all work! We want to make your experience at Dean Dorton a great one. From your health and happiness to your long-term satisfaction, we focus on YOU! A few highlights are listed below:

Flexible work schedules and environment
Unlimited Paid Time Off (PTO)
Paid family leave, medical leave, and maternity/paternity leave programs
Retirement benefits, including a best-in-class employer match and automatic profit sharing.
Telemedicine, mental health resources and wellness program reimbursement

This job description is intended to describe the general nature and level of work being performed by team members assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Additionally, responsibilities and duties may vary depending on business needs and individual circumstances. Dean Dorton is an equal opportunity employer. We’re committed to growing and empowering an inclusive community within Dean Dorton and our industry which is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences and perspectives across the organization. We welcome anyone of any race, religion, color, national origin, political affiliation, pregnancy, ancestry, handicap, medical condition, disability, marital status, age, sexual orientation or gender. We do not accept unsolicited resumes or candidate submissions from staffing agencies, recruiters, or search firms. Any resumes or candidate information submitted without a current, signed agreement in place will be considered unsolicited, become the property of the company, and will not obligate the company to pay any fees or commissions.

Apply About employer

Report this job