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Project Manager- Equipment Group
Hawkins Inc
Garnett, KS
- $85,000 to $100,000 USD / year
Based at one of the Hawkins Water Treatment Group locations in Kansas, Arkansas, or Oklahoma, the Project Manager is a front-line customer focused leader who works to understand project…
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Strategic NBD Mgr Polyamide Compounds
LyondellBasell North America
WI · MO · KY · OH · IA · MI · Walkerton, IN · IL · TN
The New Business Development Manager position is dedicated to develop strategic business growth in the polyamide compound product space leveraging existing and new innovative products with…
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Wind Turbine Technician - Tech One Program
Sky Climber Renewables
Lubbock
This position reports directly to the Program Manager and Site Manager, and indirectly to the Lead Technician during assignments.
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Senior Development Manager (Institutional Giving)
Raspberry Pi Foundation
Remote, United States
Reporting to the VP of Global Development, you will lead a small team and work closely with our global development team, program teams, and senior leadership. This is an opportunity to…
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FIELD OPERATIONS SUPERVISOR I - 55003129
State of Florida
BRADENTON, FL
Assist the Maintenance Field Operations Manager in work need surveys by conducting routine highway maintenance inspections. Select materials, supplies, equipment, inspecting, planning…
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Ophthalmic Lead Call Center Representative
EyeSouth Partners
Marietta, GA
Lead monthly team meetings and weekly huddles with support of Corporate Call Center Manager.
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17942 - HR Consultant Sr
VDOT
Fredericksburg, VA
…integration of programs and compliance, policies, regulations, and program requirements. Model behaviors of a continuous learner and educator of leaders and customers. Research and…
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Sr. Program Manager, Systems, Tools & BI Enablement
Waymo
Mountain View, CA
Own GPS Tools & Systems Administration: Act as the primary owner and system program manager for all cross-functional GPS software, databases, and tools, managing user roles, custom…
Added 1 min ago
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Inspection Operations Supervisor - PW - 11/9/26
Charleston County Government
North Charleston, SC
- $76,315 to $85,945 USD / year
The Opportunity: Lead Critical Infrastructure Projects Across Charleston County
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Associate Food Scientist
ConAgra Fds Entrprise Svcs,Inc
Chicago, IL
Reporting to the Research and Development Manager, you will support innovation and margin expansion across our premium meat snacks portfolio, including Slim Jim. You will bring a strong…
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Associate Category Leadership Manager
ConAgra Foods Sales, LLC
Remote, United States
Reporting to a Director of Category Leadership, you will lead category growth platform development for Winco, Raley’s, Save Mart, and wholesalers including URM and AFS. You will deliver…
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Resiliency Program Manager, VP
State Street
Boston, MA
- $110,000 to $181,250 USD / year
The Enterprise Resiliency Office (ERO) is seeking an experienced Program Manager to lead the establishment and ongoing execution of State Street's dependency mapping capabilities and…
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Landscape Production Manager
LandCare
Lake Oswego, OR
- $65,000 to $85,000 USD / year
Production Managers at LandCare are crucial members of our operations team. Production Managers lead the frontline crews to ensure quality, efficiency, and safety while creating beautiful…
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Shift Lead
Walgreens
MILWAUKEE, WI
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
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Shift Lead
Walgreens
VANCOUVER, WA
- $18.5 to $23.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 1 min ago
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Shift Lead
Walgreens
WILMINGTON, VT
- $18.5 to $23.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 1 min ago
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Shift Lead
Walgreens
AUSTIN, TX
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 1 min ago
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Shift Lead
Walgreens
GALLATIN, TN
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 1 min ago
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Shift Lead
Walgreens
MCMINNVILLE, OR
- $18.5 to $23.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 1 min ago
Wingstop General Manager - Lead the Wing Team!
San Antonio Wings LLC
San Antonio, TX
Are you ready to lead, inspire, and grow with one of the most exciting brands in the industry?
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Congress General Manager $55k-$60k
San Antonio Wings LLC
Austin, TX
Are you ready to lead, inspire, and grow with one of the most exciting brands in the industry?
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Wingstop General Manager - Lead the Way!
San Antonio Wings LLC
San Antonio, TX
Are you ready to lead, inspire, and grow with one of the most exciting brands in the industry?
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Retirement Solutions Product Manager-Individual
RBC Capital Markets, LLC
United States
The Product Manager, Retirement Solutions is responsible for product development and management of products used by employer-sponsored retirement plans, including internal plans and…
Added 2 mins ago
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Environmental Services Department Manager
Healthcare Services Group, Inc.
San Rafael, CA
- $21 to $26 USD / hour
Join Healthcare Services Group (HCSG) as an Account Manager, leading housekeeping, laundry, and floor care teams in a long-term care facility. At HCSG, we are passionate about positively…
Added 2 mins ago
Certified Dietary Manager
Healthcare Services Group, Inc.
FORT WAYNE, IN
The Certified Dietary Manager oversees the food service program at a single site, ensuring high food quality standards, inventory management, food safety, and customer service. This role…

Dean Dorton

Technology Services Manager

Louisville, KY, United States

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Job details

Education: Bachelor’s degree
Experience: 6-8+ years of progressive experience in managed services, technology consulting, infrastructure operations, systems administration, or a related field required.
Posting language: English
Posted: Nov 9, 2026

Original job description

About Dean Dorton Dean Dorton’s team makes up one of the largest advisory firms in the United States. We thrive when you thrive! We are here to help you succeed in every step of your development and career as you work with nationally recognized experts in a recognized best place to work. Our core values guide how we work, lead, and support one another every day. They are:

Integrity - We do the right thing, integrity guides our decisions.
Relationships - We value people, relationships drive our impact.
Collaboration - We win as one team, collaboration fuels our success.
Growth - We stay curious, growth is our mindset

About the Team Dean Dorton’s Infrastructure & Managed Services team provides comprehensive technology support and infrastructure management for clients across diverse industries. Acting as a true IT partner, we deliver secure, scalable, and strategic solutions that align with each client’s operational goals. From day-to-day support to long-term planning, we help businesses operate more efficiently and confidently through reliable, best-in-class technology services. About the Role The Managed Services Manager is responsible for the people, service delivery, client relationships, and operational performance of parts of the Managed Services team. This role leads a team of technology professionals, oversees a portfolio of client environments, and ensures services are delivered consistently in accordance with client agreements, firm standards, and established service expectations. The Manager serves as a senior escalation point and trusted client advisor while also developing team members, allocating resources, improving processes, and monitoring the metrics that support a healthy and scalable practice. Technical Definition: your specialized knowledge & expertise associated with the work you perform for/with clients (note: clients may be internal to Dean Dorton).

Lead the day-to-day delivery of managed technology services across a portfolio of clients, establishing clear service standards and ensuring work is completed accurately, efficiently, and consistently.
Partner with clients to maintain reliable and secure technology environments, including servers, networks, cloud platforms, endpoints, identity systems, backups, and related infrastructure.
Serve as a senior escalation point and subject matter resource for complex technical issues, significant incidents, and recurring service challenges.
Oversee incident, problem, change, and service request processes; guide root-cause analysis and ensure appropriate corrective and preventive actions are completed.
Ensure proactive maintenance activities are completed, including monitoring, patching, backup verification, lifecycle management, capacity planning, and security hygiene.
Lead client onboarding, service transitions, and offboarding activities, ensuring technology, processes, responsibilities, and documentation are transferred effectively.
Develop and maintain client technology roadmaps, lifecycle plans, budgets, and recommendations that align technology investments with business priorities.
Monitor compliance with client agreements, service scope, and response expectations; identify scope gaps, recurring issues, and opportunities to improve service delivery.
Establish standards for ticket management, time entry, documentation, remote monitoring and management, and professional services automation platforms.
Use operational dashboards and service data to monitor response and resolution times, backlog, client satisfaction, recurring incidents, utilization, and other key performance indicators.
Lead resource and capacity planning, including workload assignment, scheduling, escalation coverage, and appropriate use of internal and external resources.
Manage key technology vendor and partner relationships and support decisions related to licensing, procurement, renewals, and product standards.
Maintain accurate and current client documentation, including network diagrams, configurations, credentials, standards, procedures, and business continuity information.

Behavioral Definition: the behaviors associated with performing your job (interpersonal skills).

Supervise, coach, and develop Managed Services team members through clear expectations, regular feedback, performance discussions, and individualized development support.
Delegate and coordinate work based on client priorities, technical requirements, team capacity, and team member development needs.
Build and maintain trusted client relationships through proactive communication, responsiveness, transparency, and dependable follow-through.
Communicate complex technical information, service risks, and recommendations in clear business language for both technical and non-technical audiences.
Lead calmly and decisively during client escalations, service disruptions, competing deadlines, and other high-pressure situations.
Hold team members accountable for quality, documentation, time entry, client commitments, and adherence to established processes.
Collaborate across Technology Consulting and other Dean Dorton service groups to provide integrated solutions and a consistent client experience.
Demonstrate sound judgment when balancing client satisfaction, technical risk, employee workload, contractual obligations, and firm resources.
Foster an inclusive, collaborative environment that encourages knowledge sharing, continuous learning, accountability, and professional growth.
Lead teams through operational changes and evolving technology needs with flexibility, clarity, and a focus on sustainable improvement.

Non-Charge Definition: the contribution you make to Dean Dorton outside of client work.

Partner with Technology Consulting leadership to establish Managed Services priorities, operating goals, service standards, and continuous improvement initiatives.
Monitor the operational and financial health of the practice, including capacity, utilization, realization, profitability, client retention, and service quality.
Support recruiting, interviewing, onboarding, succession planning, and leadership development for the Managed Services team.
Improve and standardize service-delivery methodologies, workflows, templates, documentation, and technology tools across the practice.
Contribute to business development through discovery conversations, solution design, service scoping, proposals, presentations, and relationship building.
Evaluate emerging technologies and service opportunities that may strengthen client outcomes or expand the firm’s Managed Services capabilities.
Maintain relevant professional and vendor certifications and promote technical training and knowledge sharing across the team.
Represent Dean Dorton through industry events, professional organizations, community involvement, and firm initiatives.

Requirements

Experience & Qualifications

Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business, or a related field required; equivalent relevant experience may be considered.
6-8+ years of progressive experience in managed services, technology consulting, infrastructure operations, systems administration, or a related field required.
Demonstrated experience supervising technical professionals, developing team members, and coordinating the work of others required.
Strong knowledge of server, network, cloud, endpoint, identity, backup, and security technologies used in small and midsized business environments.
Experience managing client-facing service delivery, escalations, service agreements, and operational performance metrics required.
Demonstrated ability to manage multiple clients, projects, priorities, and deadlines while maintaining quality and responsiveness.
Experience with professional services automation, remote monitoring and management, ticketing, and documentation platforms preferred.
Experience supporting technology roadmaps, budgets, lifecycle planning, and infrastructure projects preferred.
Microsoft, Cisco, ITIL, CompTIA, or other relevant technical or service management certifications preferred.
Excellent written, verbal, presentation, relationship management, and problem-solving skills required.

Software & Tools

Microsoft 365 and Microsoft Office Suite (Excel, Word, Outlook, Teams)
Remote Monitoring and Management (RMM) tools
Endpoint security, backup, and IT Service Management (ITSM) platforms (e.g., ConnectWise, Autotask)
Project management and documentation tools

Travel

This position requires travel to Dean Dorton offices and day travel to client locations

Benefits

The Fun Stuff Work isn’t all work! We want to make your experience at Dean Dorton a great one. From your health and happiness to your long-term satisfaction, we focus on YOU! A few highlights are listed below:

Flexible work schedules and environment
Unlimited Paid Time Off (PTO)
Paid family leave, medical leave, and maternity/paternity leave programs
Retirement benefits, including a best-in-class employer match and automatic profit sharing.
Telemedicine, mental health resources and wellness program reimbursement

This job description is intended to describe the general nature and level of work being performed by team members assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Additionally, responsibilities and duties may vary depending on business needs and individual circumstances. Dean Dorton is an equal opportunity employer. We’re committed to growing and empowering an inclusive community within Dean Dorton and our industry which is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences and perspectives across the organization. We welcome anyone of any race, religion, color, national origin, political affiliation, pregnancy, ancestry, handicap, medical condition, disability, marital status, age, sexual orientation or gender. We do not accept unsolicited resumes or candidate submissions from staffing agencies, recruiters, or search firms. Any resumes or candidate information submitted without a current, signed agreement in place will be considered unsolicited, become the property of the company, and will not obligate the company to pay any fees or commissions.

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