Production Support Specialist

The Production Support Specialist plays a critical role in supporting the administrative functions of the production team. The position is responsible for managing production-related documentation and ensuring smooth communication between various departments.

Key Responsibilities

• Collaborate with team members to foster a positive and productive work environment.
• Oversee daily administrative activities, including but not limited to:
• Reviewing and resolving the exception list
• OOP Resolution
• Product Change
• Delete Cases
• Report Resolution
• Zero charge
• No remake reason
• DE deselected price
• Zero charge
• Digital not outsourced
• Cases on hold
• Negative charge cases
• Complete research on cases for resolution
• Cases returned for credits
• Unknown cases
• Correction cases from other departments and DDS China
• Identify areas for improvement an administrative process to enhance efficiency
• Additional duties as assigned

Qualifications

• Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
• Proficient in Microsoft Office Suite
• Knowledge of production process and Dental Laboratory industry a plus.
• Ability to work collaboratively in a fast-paced environment.
• Ability to problem solve across functional areas of DDS Lab
• Accuracy and strong attention to detail
• Ability to communicate effectively both written and verbal
• Ability to work independently