Sales Operations Coordinator

DDP Roofing Services, Inc. | Glen Mills, PA Job Type: Full-Time, Exempt Work Location: On-Site - Glen Mills, PA About DDP Roofing Services We are a premier roofing company providing installation, repairs, and maintenance services to corporate partners across the East Coast. Our culture is built on customer service, respect, integrity, teamwork, and a passion for excellence. We are seeking a highly organized, detail-oriented Sales Operations Coordinator to join our team at our Glen Mills, PA office. About the Position The Sales Operations Coordinator plays an important role in supporting the daily operations of our Sales department. This position works closely with Sales leadership, Sales Representatives, and other internal departments to ensure information is accurate, processes are followed, and important activities are completed on time. We are seeking a highly organized, detail-oriented professional who takes initiative, works independently, and enjoys keeping multiple processes moving forward. The ideal candidate is a proactive problem-solver who recognizes when something needs attention, communicates effectively across departments, and consistently follows through on outstanding tasks. Strong organizational skills, accountability, and a collaborative approach are essential to success in this role. Work Schedule: This is a full-time, on-site position based at our Glen Mills, PA office.

Key Responsibilities

Sales Administration & CRM Management

• Maintain accurate customer information, sales activity records, and project documentation within Salesforce.
• Coordinate weekly sales activity reviews, track action items, and follow up on outstanding requirements.
• Monitor sales-related information to identify missing documentation, incomplete records, and items requiring attention.
• Support Sales leadership with scheduling, reporting, and administrative follow-up.

Project Documentation & Departmental Communication

• Review project write-ups to ensure required information is complete and accurate before submission.
• Work with Sales Representatives to resolve missing information and support smooth transitions to Estimating and Production.
• Maintain standardized documentation checklists and established procedures.
• Review project closeout packages and ensure required documentation is properly maintained in Salesforce.

Preventive Maintenance & Customer Support

• Track Preventive Maintenance opportunities and coordinate follow-up with Sales, Service, and Accounting.
• Monitor outstanding activities through completion, including scheduling, invoicing, and customer reporting.
• Assist with customer follow-up, reference requests, online reviews, and project photographs.
• Support ongoing customer communication and service opportunities.

Compliance & Administrative Support

• Maintain Certificates of Insurance and customer prequalification documentation.
• Manage assigned records and updates within Avetta, ISNetworld, and other compliance platforms.
• Coordinate with internal departments to obtain required information and maintain accurate records.
• Serve as a liaison between Sales leadership and Human Resources for new Sales employee hiring and onboarding coordination.

Qualifications

• Previous experience in sales support, sales administration, project administration, or a similar position.
• Experience in commercial roofing, construction, or a related service industry preferred.
• Experience working with CRM systems; Salesforce experience required.
• Proficiency in Microsoft Office, including Outlook, Excel, and Word.
• Excellent organizational skills and strong attention to detail.
• Strong written and verbal communication skills.
• Ability to manage multiple responsibilities, prioritize tasks, and meet deadlines.
• Comfortable working independently while collaborating with employees across multiple departments.
• Proactive approach to identifying problems, following up on outstanding items, and ensuring tasks are completed.

Physical Requirements

• Primarily sedentary office work, including extended periods of sitting and working at a computer.
• Frequent use of a keyboard, mouse, telephone, and standard office equipment.
• Occasional standing, walking, bending, reaching, and lifting or carrying office materials up to 15 pounds.
• Ability to communicate effectively in person, by telephone, and electronically.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Compensation & Benefits

• Competitive salary based on experience.
• 401(k) retirement plan with company match.
• Health, dental, and vision insurance.
• Life and disability insurance.
• Generous paid time off (PTO) policy.
• Bonus pay opportunities.

Why Join DDP Roofing Services? At DDP Roofing Services, you'll be part of a growing organization where your contributions make a meaningful difference. This position offers the opportunity to work closely with multiple departments, take ownership of important responsibilities, and help improve the processes that support our continued growth. DDP Roofing Services, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to qualified applicants without regard to any legally protected status.