Jobs in the United States

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Added 16 mins ago
M
Medical Assembler
ManpowerGroup
Little Canada, MN
- $18.75 USD / hour
…Troubleshooting skills - Interpersonal skills such as conflict resolution, active participation, active listening, Interpreting, cooperation, and flexibility to allow for a successful…
Added 16 mins ago
AC
Bilingual HR Manager
Aston Carter
Hopkins, MN
- $48.08 to $57.7 USD / hour
Human Resources Manager (Bilingual Spanish/English)
Added 16 mins ago
Payroll Manager
CHS Inc.
Inver Grove Heights, MN
CHS Inc has an exciting opportunity within our Finance group. We seek an experienced, detail-oriented Payroll Manager to join our team. In addition, this position will lead the expense…
Added 16 mins ago
Branch Operations Coordinator Moorhead Holiday
Wells Fargo
MOORHEAD, MN
Support the Branch manager in operational tasks and scheduling
Added 16 mins ago
Assistant Manager - Winona, MN
The Goodyear Tire & Rubber Company
Winona, MN
As the Assistant Manager you will be responsible for partnering with the Center Manager to effectively run the center. This will include working to maximize sales and minimize costs working…
Added 16 mins ago
PF
Prairie Farms - Gripper/Palley Loader 10PM to 6:30AM
Prairie Farms - Woodbury
Woodbury, MN
- $29.9 to $35.18 USD / hour
Excellent leadership, interpersonal, and conflict resolution skills.
Added 16 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Minnetonka, MN
- $152,000 to $222,000 USD / year
…Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build…
Added 16 mins ago
Supply Chain Project Management Manager - Aerospace
Honeywell Aerospace
Plymouth, MN
As an ISC Project Management Manager here at Honeywell Aerospace, you will lead and oversee project management activities within the Integrated Supply Chain (ISC) organization, ensuring…
Added 16 mins ago
DR
Project Manager
Development Resource Group, Inc.
Maple Grove, MN
- $45 to $70 USD / hour
Seeking a Project Manager to plan, direct, and coordinate the implementation, execution, control, and completion of assigned engineering projects, ensuring consistency with Company…
Added 16 mins ago
Manager - Digital Technology Org
Mayo Clinic
Rochester, MN
The Manager, Digital Technology Org provides cross-functional leadership to ensure the successful planning, execution, and optimization of digital operations, service delivery, analytics,…
Added 16 mins ago
Senior Product Owner/Manager, Next Best Action Configuration
Humana
Saint Paul, MN
Review requirements for completeness, consistency, and implementation readiness and identify gaps, conflicts, or ambiguities requiring resolution.
Added 16 mins ago
Data Science Specialist
Stride, Inc.
Saint Paul, MN
· Investigate data exceptions and discrepancies and support resolution with business and data teams.
Added 16 mins ago
Sr Program Specialist -FAA Fire Alarm Project Manager -Remote
Honeywell Technologies
Saint Paul, MN
As a Sr. Construction Manager- Fire Alarm Project Manager , you will be responsible for overseeing all aspects of multi-year, multisite national programs, managing teams to ensure project…
Added 17 mins ago
Cyber SAP Internal Controls Manager/ Engineering Manager II
Deloitte
Minneapolis, MN
…transformation, ERP and cloud modernization, and implementations. The Manager will lead business process and IT general controls strategy, design, testing, and deployment across SAP ERP…
Added 17 mins ago
SAP Technology Architecture Senior Manager – S/4HANA Migration
PwC
Minneapolis, MN
As a SAP Technology Architecture Senior Manager - S/4HANA Migration you will lead SAP architecture work that helps clients shape migration strategies, design future-state landscapes, and…
Added 17 mins ago
SAP MDG Manager / General SAP Data Governance
PwC
Minneapolis, MN
As a SAP MDG Manager / General SAP Data Governance you will lead client work focused on SAP master data governance, data quality, and process alignment within our Advisory practice. As a…
Added 17 mins ago
Sr Principal Legal Counsel - Direct Sourcing GOSC Legal
Medtronic
Minneapolis, MN
Support the resolution and escalation of supplier disputes, delivery interruptions, performance failures and other operational issues through negotiation, contractual remedies, settlement…
Added 17 mins ago
Clinical Trial Management Support, Late Phase Metabolic Studies
Eliassen Group
Saint Paul, MN
Our client is seeking a Clinical Trial Manager to support two Phase III global studies in the MASH therapeutic area. The role will provide hands-on operational support for monitoring visit…
Added 17 mins ago
EG
Product Manager, Team Digital Products
Eliassen Group
Saint Paul, MN
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
Added 18 mins ago
Supply Chain Manager - Order to Delivery
International Motors, LLC
Lisle, IL
International has an exciting opportunity for a Supply Chain Manager to join our Order to Delivery (OTD) organization!
Added 23 mins ago
Salon Stylish Manager - Independence Mall
Belk, Inc.
Wilmington, NC
The Salon Manager drives results and profitability by leading and developing a team that delivers exceptional service while achieving sales and key performance metrics. This role builds a…
Added 25 mins ago
CH
Pharmacy Technician
CVS Health
Elkin, NC
- $16 to $24 USD / hour
…necessary requirements, duties may be restricted by the Pharmacy…
Added 25 mins ago
CH
Pharmacy Technician
CVS Health
Saint Clairsville, OH
- $17 USD / hour
…necessary requirements, duties may be restricted by the Pharmacy…
Added 25 mins ago
CH
Pharmacy Technician
CVS Health
Dover, OH
- $17 USD / hour
…necessary requirements, duties may be restricted by the Pharmacy…
Added 25 mins ago
CH
Pharmacy Technician
CVS Health
Dover, OH
- $17 USD / hour
…necessary requirements, duties may be restricted by the Pharmacy…

DCCM

Desktop Support Specialist

United States

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Job details

Experience: 2+ years of hands-on desktop support, help desk, or end user support experience, ideally in a professional services environment.
Posting language: English
Posted: Nov 4, 2026

Original job description

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Job Type

Full-time

Description

The Desktop Support Specialist is the primary point of contact for technology support across DCCM. This role exists to keep our engineers, designers, project managers, and corporate staff productive by resolving day-to-day technology issues quickly and completely. Strong technical skills and a customer service mindset are equally essential to succeed in this role. We need someone who diagnoses problems thoroughly, executes solutions cleanly, owns issues end to end, and treats every user with patience and professionalism while doing it. The right person sees technical excellence and customer service as two halves of the same job, not a trade-off. While this position is based at the IND (Fishers) office, it supports the entire DCCM organization regardless of office or location. This position will initially report to VP of IT and local division IT Manager (matrix organization), with potential transition to report to the Service Desk Lead.

Primary Responsibilities

Serve as the first point of contact for technology support requests through the Freshservice ticketing system, phone, email, Teams, and in-person walk ups, providing tier 1 and tier 2 desktop support to all DCCM staff.
Own each ticket from intake through resolution, setting clear expectations on timing, communicating proactively on status, and confirming resolution with the user before closing.
Provide hands-on support for Windows laptops and engineering workstations, peripherals, monitors, docking stations, mobile devices, and conference room AV.
Configure, deploy, and decommission desktop hardware. Maintain accurate hardware and software inventory and asset records.
Support the full user lifecycle: new hire setup, onboarding orientation for IT tools, transfers, role changes, and offboarding including equipment recovery.
Administer day-to-day Microsoft 365 tasks including Outlook, Teams, SharePoint, and OneDrive. Handle account provisioning, license assignment, distribution groups, shared mailboxes, and basic Entra ID (Azure AD) tasks.
Support staff use of AI productivity tools including Claude, and Microsoft Copilot, including account setup, license assignment, basic prompting guidance, and answering common questions about appropriate use within DCCM's policies.
Troubleshoot connectivity issues across wired, Wi-Fi, and VPN, and coordinate with the IT Manager or external providers on escalations.
Support MFA, password resets, and account lockouts following established security procedures.
Maintain ongoing documentation including SOPs, knowledge base articles, job aids, and user-facing quick reference guides.
Identify recurring issues and propose training, documentation, or process improvements to reduce ticket volume.
Provide light training and orientation to staff on standard tools, new applications, and security awareness topics.
Participate in after-hours and weekend work as needed for maintenance windows, office moves, deployments, and urgent support.

Industry Specific Responsibilities

Support high-performance engineering workstations used for CAD, BIM, GIS, and visualization work, including GPU, RAM, and storage troubleshooting common to design environments.
Provide tier 1 support and triage for industry applications including Autodesk products (AutoCAD, Civil 3D, Revit, Navisworks), Autodesk Construction Cloud / BIM 360 / ACC, Bentley MicroStation and OpenRoads, Bluebeam Revu, ArcGIS, and Adobe Creative Cloud. Escalate complex application issues to application owners or vendors.
Assist with large file movement on file servers, SharePoint, and any project information management platforms in use (e.g., ProjectWise, BIM Collaborate).
Assist with technology setup in conference rooms, including large displays, video conferencing, and plotting/printing for client meetings and pursuit deliverables.
Support occasional needs around drone data, point cloud datasets, survey deliverables, and other large file workflows common to AEC project delivery.

Requirements

Education Bachelor's degree in Information Technology, Computer Science, or a related discipline preferred. Relevant technical training and information technology experience will also be considered. Equivalent professional experience in lieu of a degree will be considered for strong candidates.

Knowledge and Technical Experience

2+ years of hands-on desktop support, help desk, or end user support experience, ideally in a professional services environment.
Strong working knowledge of Windows 11, Microsoft 365, Active Directory, and Entra ID (Azure AD).
Personal familiarity with AI productivity tools (Claude, Microsoft Copilot) through regular use, with enough hands-on experience to guide and support other staff.
Experience with PC and laptop hardware setup and maintenance, including installation and configuration of storage, memory, peripherals, and accessories.
Working knowledge of workstation deployment, including imaging tools (Autopilot, SmartDeploy, or similar).
Experience troubleshooting Microsoft operating systems, common business applications, and conference room AV.
Familiarity with ticketing systems (Freshservice or similar) and clear written documentation of work performed.
Exposure to basic networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting).
AEC industry experience supporting Autodesk, Bentley, Bluebeam, GIS, or similar engineering software is strongly preferred.
Familiarity with Deltek Vantagepoint or other AEC/ERP platforms is a plus.
Industry certifications such as CompTIA A+, Network+, or Microsoft 365 Certified are a plus.

Required Skills

Customer service skills: Equal partner to technical skills in this role. Must be patient, approachable, and professional under pressure, able to make any user from intern to principal feel respected and supported while still driving issues to a clean resolution.
Communication skills: Exceptional verbal and written communication skills are required to translate technical concepts into plain language, write clear ticket notes and user-facing instructions, and deliver light training when needed.
Collaboration skills: Must work effectively in a project-oriented environment with people from various offices, disciplines, and backgrounds, including engineers, designers, project managers, and corporate functions.
Computer skills: Advanced general computer skills are required. Must be conversant with Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, SharePoint, OneDrive) at a working level, with the ability to support common end user issues. Microsoft and CompTIA certifications are an advantage.
Ownership and follow-through: Takes problems personally, follows up without being asked, and closes the loop with users every time.
Discretion: Handles sensitive information about employees, projects, clients, and financials with appropriate confidentiality.

Working Conditions This is an in-office position based at IND Fisher’s office, with occasional travel to other Indiana offices if needed. The role requires the ability to lift and move computer equipment up to 40lbs and perform hands-on hardware work. Some early morning, evening, and weekend work will be required around maintenance windows, deployments, and urgent support.

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More about this job

Skills

Customer service
Microsoft 365
Microsoft Outlook
Microsoft Teams
Microsoft SharePoint
Guide staff
Troubleshoot
VPN
Documentation
Building information modelling
GIS
Troubleshooting
Autodesk AutoCAD
Autodesk AutoCAD Civil 3D
Autodesk Revit
Autodesk Navisworks
Bentley MicroStation
Bluebeam
ESRI ArcGIS
Adobe Creative Cloud
Bentley Systems ProjectWise
Computer technology
Computer science
Technical support
Microsoft Windows
Microsoft Active Directory
Microsoft Azure
DNS
DHCP
ERP
A+
Network+
Communication skills
Collaboration
Computer skills
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Confidentiality
Computer equipment

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